How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCOREKenny Jones Automotive Inc
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 536 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Reviews for your job
Customers hired Kenny Jones Automotive Inc for 8 kinds of job.
Kenny Jones Automotive Inc for general repairs & maintenance
Clear ✕All 105 Google reviews tagged “General repairs & maintenance” · showing 60
Service people are always listening to what you tell them and then diagnosis what is to be checked by the mechanics saving you time and then mechanics not only check what was diagnosed they run a complete check on the vehicle and see if there is anything else that could be wrong and repair it. Prices are very affordable with highest quality work.
Scheduled maintenance and major repairs needed. Car was held over the weekend and ready one day before scheduled pick up
I know when a diagnostic is run on my vehicle at Kenny's, and they tell me something needs attention, it really does. They explain the problem/s and help me prioritize if my older car has more than one issue. Chris and Craig are both so helpful and friendly. Great staff and knowledgeable technicians: can't ask for more.
The service desk at Kenny Jones is top-notch: they are kind and professional. Everything is thoroughly explained.,
The customer service was great and the staff is very knowledgeable and informative.
Always the best! Friendly and competent. A brazen deer trashed my 20-yr old wagon and I had to buy a new-to-me vehicle, and even though there was a year left on the warranty, I continued to have Kenny Jones do everything it needed…and needs.
Tuesrowrrhy and fair pricing.
Kenny Jones Auto does great Volvo Repair Service
Excellent customer service, very quick turnaround, highly recommended!
Great service as always. Been coming for years for my daughter’s car and I trust them.
Service is always excellent and only needed repairs recommended.
Kenny Jones is a top-notch, honest shop. Their communication is excellent! 3-year customer.
Friendly staff and great service at a competitive price
This first visit to Kenny Jones Automotive was the best experience I have had at any dealer or auto mechanic shop. I felt confident that what was being done needed to done. I have never had someone spend so much time with me by helping me understand about what my car needed (or did not need at that time). Chris the…
Took the time to get that s40 t5 short in the console fixed with NP!
Very friendly service, great communication and service. Will definitely being using them for my Volvo going forward. Highly recommend
Very nice and knowledgeable staff. Fair and honest pricing. The only place I’ll take a Volvo
For a decade, you all have been taking great care of my Volvo . . . we can’t thank you enough
I've been taking my Volvos to Kenny Jones for many years. They are honest and very knowledgeable. The staff is wonderful. I feel confident that my car is well cared for.
We have used Kenny Jones Automotive since 1998 for all of our Automotive needs. They are excellent and we wouldn't go anywhere else!
Knowledgeable and friendly service. Had a great experience and feel, while Volvo service is expensive in general, they were fair and non-manipulative in providing service needs.
Highly recommend.
I was able to leave my car on a Saturday prior to the snowstorm and have it back the following Wednesday. It was towed in and I had the tow driver drop off the key. I felt comfortable and safe with that option. They also fixed the rear window latch as a bonus repair. I’ve been using them from a Volvo about 15 years.
Great service at a great price. Also very helpful on seeing why things are or aren’t needed. Trustworthy folks.
Staff is knowledgeable, professional; but most important are friendly and appreciative of you as a customer. Have used Kenny Jones for years and will continue to use.
I love working with these guys. Always professional and will explain everything that needs to be done now and what I am looking forward to in the future. I couldn't ask for anyone better.
I’m thankful for Kenny Jones Automotive! I drove two and a half hours to get my timing belt replaced here because I knew they were charging me a fair price. The place I called nearby was going to charge double that. Kenny Jones is always quick to communicate, friendly, and professional.
This crew couldn’t have taken better care of me. The communication was on point. They explained EVERYTHING every step of the way - before any charges were added to the bill. They presented the problems with my car and helped me to understand what to prioritize to make it affordable and what I could address in the…
We've been going to Kenny Jones for several years and have always been satisfied with the service and staff.
Great people to do business with, great to work with and seem very honest and caring. They do not over sell nor push you to do anything.
Always amazing service! I have been a happy customer for over 8 years. The trust I have in Chris and Kenny Jones staff is worth its weight in gold!
Kenny Jones Volvo repair has been my Volvo's best friend They are talented and courteous and caring. I have always trusted them for excellent and friendly service.
I trust everything they say. I have had 4 Volvo’s. You will not be disappointed in their service.
A great company to do business with. Service is excellent and personnel always go above and beyond for customers satisfaction. Highly recommend...
I only trust Kenny Jones to service our Volvo. The staff is excellent and keeps us informed of the progress.
As always, top quality service!
The guys at Kenny Jones Automotive went above and beyond to help me. They checked my sons car out, did exactly what I asked them to do, did a thorough inspection of the car and made suggestions on repairs and even the ones they thought could wait. Will definitely be taking my sons car back to them. Very honest and affordable.
great service!
Always friendly, fair, and they take the time to explain everything to you.
Always wonderful - quick, reliable, trustworthy
Definitely my new “Go To” for Volvo service, I highly recommend Kenny Jones Automotive!
Outstanding service and great value from a professional and friendly team! I highly recommend Kenny Jones Automotive!
Fantastic service!!! We were traveling from Florida to Michigan in a volvo xc90 and broke down in Franklin, KY. Had car towed to Kenny's. They went out of their way in many ways to help us and had us bk on the road the next day. PCV issue caused loud whining and ultimately ck engine light. I can not say enuf…
Provided thorough diagnostic evaluation and recommendations.
This place really does deserve its great reputation! I've used Kenny Jones for multiple services/repairs over the past couple years and they've always been quick, detailed, and honest with their work. This week I dropped my car off after-hours on a Tuesday evening with no call and they had my service as well as some…
I trust Kenny Jones automotive to act in my best interest and they are especially knowledgeable when it comes to Volvos
Very fair pricing and finished promptly. Very pleasant to work with
I like doing business with Kenny Jones. They don’t up sell or try to pull a quick one. They actually operate with integrity. How rare these days.
Always great service!
Kenny and crew have been servicing my Volvo since 2009. I can’t speak more highly of their entire team. Customer service is always a pleasure. I wouldn’t trust my beloved Volvo to any other team. True experts and fantastic folks!!
They always go the extra mile for us.
I am so glad that I found Kenny Jones Automotive. I’d been dealing with an issue for 2 years in which my 2004 XC90 would shut off and would not start unless you disconnected the battery and reconnected it. I’d taken it to 3 automotive repair shops in the past and they could not provide me with a proper diagnosis,…
This place is always phenomenal, whether it come to a simple oil change or anything more complex, they do a great job!
They went above and beyond to get my car back on the road and the line of commission is awesome
Awesome, as always! Got me in quick before a last-minute road trip. In and out, in time to hit the road
KJA, Inc lived up to the hype from Indiana Volvo owners! Kenny Jone’s is the place to go—great customer service, reasonable prices, knowledgeable and up to date on the brand they know best—Volvo. Wouldn’t hesitate to return or refer!
Kenny Jones Automotive associates are warm, friendly, but more importantly they know Volvos! Thanks for all your hard work to keep my early-model Volvo running.
You guys do a fine job. Wish you were down in Florida, so I could continue to take my Volvo to you. Thank you for the years of service.
Best place to take your Volvo. They never try to up sell you and only repair what is needed. Their work is quality and you can trust that they will take care of your Volvo.
Professional service from friendly people.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 104 | — |
| Oil change | 89 | — |
| Auto engine diagnostic | 41 | — |
| Vehicle Inspection | 34 | — |
| Air & cabin filter replacement | 34 | — |
| Auto maintenance | 33 | — |
| Brakes | 33 | — |
| Engine repair | 27 | — |

