Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
Kenny Jones Automotive Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Kenny Jones Automotive Inc

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 536 Google reviews

📞 Call (502) 267-2002Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kenny Jones Automotive Inc is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kenny Jones Automotive Inc is better than 98% of auto repair shops.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kenny Jones Automotive Inc is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kenny Jones Automotive Inc is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kenny Jones Automotive Inc is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kenny Jones Automotive Inc is better than 98% of auto repair shops.A
98

Reviews for your job

Customers hired Kenny Jones Automotive Inc for 8 kinds of job.

Kenny Jones Automotive Inc for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.89
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 156
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 89 Google reviews tagged “Oil change” · showing 20

Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Kenny Jones always takes good care of my car. Experienced techs and the nicest staff at the counter. I don’t take my Volvo anywhere else.

Reasonable priceElectrical repairAuto engine diagnosticAuto engine tuning
Vladimir5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I would say the price may seem high compared to competitors, but based on my experience visiting other service centers, these guys are the most thorough and professional. If I were to test the company on a complex technical issue with my Volvo, I'd say they're the best mechanics in town.

Reasonable priceAuto A/C rechargeAuto battery maintenanceAuto maintenance
gerald8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Great service and a good value! The staff are always helpful and friendly. ⭐️

Reasonable priceVehicle InspectionOil change
Tricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service, friendly, reasonably priced!! Will be back again for sure.

Reasonable priceTire rotationsVehicle InspectionOil change
Susann16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service desk at Kenny Jones is top-notch: they are kind and professional. Everything is thoroughly explained.,

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticOil change
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Kenny Jones Auto does great Volvo Repair Service

Reasonable priceElectrical repairGeneral repairs & maintenanceAuto A/C recharge
Kathya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

It's been always satisfying working with Kenny Jones Automotive they are professional, honest and reliable

Reasonable priceAir & cabin filter replacementVehicle InspectionVehicle safety inspection
Carolyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Chris -the service center manager-is just the best. Courteous, informative, customer friendly and goes the extra mile to take care of his customers.He is an asset to the company. Bravo! We are glad we chose Kenny Jones!

Reasonable priceAuto body & trim repairSteering & suspension replacementAuto body & trim replacement
ScottLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always helpful, always dependable, always honest, completely satisfied

Great priceTiresSteering & suspension repairElectrical
ChrisLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kenny Jones is a top-notch, honest shop. Their communication is excellent! 3-year customer.

Reasonable priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The service I always receive at Kenny Jones is top notch. They’re the reason my Volvo has over 400,000 miles in it. They’re honest and do great work.

Customer photo from Scott's reviewCustomer photo from Scott's review
Reasonable priceOil change
Stewart2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Ther always do an excellent job

Great priceOil changeVehicle safety inspection+ Punctuality
Shawn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very friendly service, great communication and service. Will definitely being using them for my Volvo going forward. Highly recommend

Reasonable priceElectrical repairAir & cabin filter replacementTires
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had my Volvo serviced today at Kenny Jones Automative. This is the best description I can provide. Yes their service was beyond outstanding. While sitting in the waiting area while my Volvo was being serviced, I consistently heard excitement talking about Volvos and discussing providing exceptional service to…

Reasonable priceAuto maintenanceOil change
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I appreciate Craig and Chris so much. I’ve owned an S70, S80 and now an S60. I drop the car off. They plug it in to see what’s needed and then let me know what needs immediate attention.

Reasonable priceOil change
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I've been taking my Volvos to Kenny Jones for many years. They are honest and very knowledgeable. The staff is wonderful. I feel confident that my car is well cared for.

Reasonable priceA/C installation & repairAir & cabin filter replacementBattery
MLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We have used Kenny Jones Automotive since 1998 for all of our Automotive needs. They are excellent and we wouldn't go anywhere else!

Carburetor cleaningElectrical repairAir & cabin filter replacement+ Punctuality+ Quality+ Value
Wendy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Knowledgeable and friendly service. Had a great experience and feel, while Volvo service is expensive in general, they were fair and non-manipulative in providing service needs.

General repairs & maintenanceWiper blade installationAuto maintenance
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I was able to leave my car on a Saturday prior to the snowstorm and have it back the following Wednesday. It was towed in and I had the tow driver drop off the key. I felt comfortable and safe with that option. They also fixed the rear window latch as a bonus repair. I’ve been using them from a Volvo about 15 years.

Auto battery replacementGeneral repairs & maintenanceVehicle safety inspection
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great people and great job.

Reasonable priceVehicle InspectionWiper blade installationOil change

Show more oil change reviews (69 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 68%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance104—
Oil change89—
Auto engine diagnostic41—
Vehicle Inspection34—
Air & cabin filter replacement34—
Auto maintenance33—
Brakes33—
Engine repair27—

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