How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCOREKenny Jones Automotive Inc
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 536 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Reviews for your job
Customers hired Kenny Jones Automotive Inc for 8 kinds of job.
Kenny Jones Automotive Inc for oil change
Clear ✕All 89 Google reviews tagged “Oil change” · showing 40
Kenny Jones always takes good care of my car. Experienced techs and the nicest staff at the counter. I don’t take my Volvo anywhere else.
I would say the price may seem high compared to competitors, but based on my experience visiting other service centers, these guys are the most thorough and professional. If I were to test the company on a complex technical issue with my Volvo, I'd say they're the best mechanics in town.
Great service and a good value! The staff are always helpful and friendly. ⭐️
Great service, friendly, reasonably priced!! Will be back again for sure.
The service desk at Kenny Jones is top-notch: they are kind and professional. Everything is thoroughly explained.,
Kenny Jones Auto does great Volvo Repair Service
It's been always satisfying working with Kenny Jones Automotive they are professional, honest and reliable
Chris -the service center manager-is just the best. Courteous, informative, customer friendly and goes the extra mile to take care of his customers.He is an asset to the company. Bravo! We are glad we chose Kenny Jones!
Always helpful, always dependable, always honest, completely satisfied
Kenny Jones is a top-notch, honest shop. Their communication is excellent! 3-year customer.
The service I always receive at Kenny Jones is top notch. They’re the reason my Volvo has over 400,000 miles in it. They’re honest and do great work.
Ther always do an excellent job
Very friendly service, great communication and service. Will definitely being using them for my Volvo going forward. Highly recommend
I had my Volvo serviced today at Kenny Jones Automative. This is the best description I can provide. Yes their service was beyond outstanding. While sitting in the waiting area while my Volvo was being serviced, I consistently heard excitement talking about Volvos and discussing providing exceptional service to…
I appreciate Craig and Chris so much. I’ve owned an S70, S80 and now an S60. I drop the car off. They plug it in to see what’s needed and then let me know what needs immediate attention.
I've been taking my Volvos to Kenny Jones for many years. They are honest and very knowledgeable. The staff is wonderful. I feel confident that my car is well cared for.
We have used Kenny Jones Automotive since 1998 for all of our Automotive needs. They are excellent and we wouldn't go anywhere else!
Knowledgeable and friendly service. Had a great experience and feel, while Volvo service is expensive in general, they were fair and non-manipulative in providing service needs.
I was able to leave my car on a Saturday prior to the snowstorm and have it back the following Wednesday. It was towed in and I had the tow driver drop off the key. I felt comfortable and safe with that option. They also fixed the rear window latch as a bonus repair. I’ve been using them from a Volvo about 15 years.
Great people and great job.
I always get great service, very happy with service
Satisfied with the work Chris and his team does.
I'm a long standing customer at Kenny Jones Volvo. They are my Go-To VOLVO Shop for my 2008 and my 1997 VOLVO. Chris and Craig are knowable and experienced in the automotive field, esp. when it comes to the VOLVO Brand. They have diagnosed many different issues as they have come up over the years. They are also…
Great service at a great price. Also very helpful on seeing why things are or aren’t needed. Trustworthy folks.
I recently purchased my 10 year old Volvo, so have no knowledge of it's maintenance/service history, other than the car has been well maintained. I took it to Kenny Jones for a routine service and check of a maintenance reminder message. I chose them based on on-line reviews of Kenny Jones Automotive. I am Very…
This was the first time using this shop. Communication and service were excellent, and I will certainly use this shop in the future.
Repairs and costs were carefully discussed up front. Service was performed promptly, and follow up recheck scheduled (dye check on a/c system). I wholeheartedly recommend these guys!
I love working with these guys. Always professional and will explain everything that needs to be done now and what I am looking forward to in the future. I couldn't ask for anyone better.
I appreciate the honesty of the folks who work at Kenny Jones automotive. They do what is necessary. It never feels like the way are upselling or trying to get you to do something you don’t need. They charge a fraction of the cost of a dealership. They are flexible and easy to work with.
Great service! All the concerns were addressed.
Love this business! Trustworthy and a pleasure to do business with! Been using Kenny Jones for over 20 years
This crew couldn’t have taken better care of me. The communication was on point. They explained EVERYTHING every step of the way - before any charges were added to the bill. They presented the problems with my car and helped me to understand what to prioritize to make it affordable and what I could address in the…
We've been going to Kenny Jones for several years and have always been satisfied with the service and staff.
As is my normal practice, I took the car to Kenny Jones Automotive for normal service.
Always amazing service! I have been a happy customer for over 8 years. The trust I have in Chris and Kenny Jones staff is worth its weight in gold!
I trust everything they say. I have had 4 Volvo’s. You will not be disappointed in their service.
A great company to do business with. Service is excellent and personnel always go above and beyond for customers satisfaction. Highly recommend...
Excellent service as usual. The folks at Kenny Jones are good friends always looking out for me!
Always friendly, fair, and they take the time to explain everything to you.
Techs were able to diagnose and fix a periodic front end vibration.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 104 | — |
| Oil change | 89 | — |
| Auto engine diagnostic | 41 | — |
| Vehicle Inspection | 34 | — |
| Air & cabin filter replacement | 34 | — |
| Auto maintenance | 33 | — |
| Brakes | 33 | — |
| Engine repair | 27 | — |

