How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCOREKenny Jones Automotive Inc
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 536 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Reviews for your job
Customers hired Kenny Jones Automotive Inc for 8 kinds of job.
Kenny Jones Automotive Inc for oil change
Clear ✕All 89 Google reviews tagged “Oil change” · showing 60
Kenny Jones always takes good care of my car. Experienced techs and the nicest staff at the counter. I don’t take my Volvo anywhere else.
I would say the price may seem high compared to competitors, but based on my experience visiting other service centers, these guys are the most thorough and professional. If I were to test the company on a complex technical issue with my Volvo, I'd say they're the best mechanics in town.
Great service and a good value! The staff are always helpful and friendly. ⭐️
Great service, friendly, reasonably priced!! Will be back again for sure.
The service desk at Kenny Jones is top-notch: they are kind and professional. Everything is thoroughly explained.,
Kenny Jones Auto does great Volvo Repair Service
It's been always satisfying working with Kenny Jones Automotive they are professional, honest and reliable
Chris -the service center manager-is just the best. Courteous, informative, customer friendly and goes the extra mile to take care of his customers.He is an asset to the company. Bravo! We are glad we chose Kenny Jones!
Always helpful, always dependable, always honest, completely satisfied
Kenny Jones is a top-notch, honest shop. Their communication is excellent! 3-year customer.
The service I always receive at Kenny Jones is top notch. They’re the reason my Volvo has over 400,000 miles in it. They’re honest and do great work.
Ther always do an excellent job
Very friendly service, great communication and service. Will definitely being using them for my Volvo going forward. Highly recommend
I had my Volvo serviced today at Kenny Jones Automative. This is the best description I can provide. Yes their service was beyond outstanding. While sitting in the waiting area while my Volvo was being serviced, I consistently heard excitement talking about Volvos and discussing providing exceptional service to…
I appreciate Craig and Chris so much. I’ve owned an S70, S80 and now an S60. I drop the car off. They plug it in to see what’s needed and then let me know what needs immediate attention.
I've been taking my Volvos to Kenny Jones for many years. They are honest and very knowledgeable. The staff is wonderful. I feel confident that my car is well cared for.
We have used Kenny Jones Automotive since 1998 for all of our Automotive needs. They are excellent and we wouldn't go anywhere else!
Knowledgeable and friendly service. Had a great experience and feel, while Volvo service is expensive in general, they were fair and non-manipulative in providing service needs.
I was able to leave my car on a Saturday prior to the snowstorm and have it back the following Wednesday. It was towed in and I had the tow driver drop off the key. I felt comfortable and safe with that option. They also fixed the rear window latch as a bonus repair. I’ve been using them from a Volvo about 15 years.
Great people and great job.
I always get great service, very happy with service
Satisfied with the work Chris and his team does.
I'm a long standing customer at Kenny Jones Volvo. They are my Go-To VOLVO Shop for my 2008 and my 1997 VOLVO. Chris and Craig are knowable and experienced in the automotive field, esp. when it comes to the VOLVO Brand. They have diagnosed many different issues as they have come up over the years. They are also…
Great service at a great price. Also very helpful on seeing why things are or aren’t needed. Trustworthy folks.
I recently purchased my 10 year old Volvo, so have no knowledge of it's maintenance/service history, other than the car has been well maintained. I took it to Kenny Jones for a routine service and check of a maintenance reminder message. I chose them based on on-line reviews of Kenny Jones Automotive. I am Very…
This was the first time using this shop. Communication and service were excellent, and I will certainly use this shop in the future.
Repairs and costs were carefully discussed up front. Service was performed promptly, and follow up recheck scheduled (dye check on a/c system). I wholeheartedly recommend these guys!
I love working with these guys. Always professional and will explain everything that needs to be done now and what I am looking forward to in the future. I couldn't ask for anyone better.
I appreciate the honesty of the folks who work at Kenny Jones automotive. They do what is necessary. It never feels like the way are upselling or trying to get you to do something you don’t need. They charge a fraction of the cost of a dealership. They are flexible and easy to work with.
Great service! All the concerns were addressed.
Love this business! Trustworthy and a pleasure to do business with! Been using Kenny Jones for over 20 years
This crew couldn’t have taken better care of me. The communication was on point. They explained EVERYTHING every step of the way - before any charges were added to the bill. They presented the problems with my car and helped me to understand what to prioritize to make it affordable and what I could address in the…
We've been going to Kenny Jones for several years and have always been satisfied with the service and staff.
As is my normal practice, I took the car to Kenny Jones Automotive for normal service.
Always amazing service! I have been a happy customer for over 8 years. The trust I have in Chris and Kenny Jones staff is worth its weight in gold!
I trust everything they say. I have had 4 Volvo’s. You will not be disappointed in their service.
A great company to do business with. Service is excellent and personnel always go above and beyond for customers satisfaction. Highly recommend...
Excellent service as usual. The folks at Kenny Jones are good friends always looking out for me!
Always friendly, fair, and they take the time to explain everything to you.
Techs were able to diagnose and fix a periodic front end vibration.
Definitely my new “Go To” for Volvo service, I highly recommend Kenny Jones Automotive!
Mark and Chris are the best!!!. I actually love going to get oil changes at this facility. They always make me feel right at home when I come.. Thank you for always being so nice and thoughtful.. I will recommend Kenny Jones Automotive to anyone...
Every time I go to Kenny Jones all the employees I speak to are friendly. They are very helpful and knowledgeable in all things Volvo related and I trust them to take care of mine. This is the cleanest auto mechanic/ repair shop I've ever been to. Excellent service is given here.
Provided thorough diagnostic evaluation and recommendations.
This place really does deserve its great reputation! I've used Kenny Jones for multiple services/repairs over the past couple years and they've always been quick, detailed, and honest with their work. This week I dropped my car off after-hours on a Tuesday evening with no call and they had my service as well as some…
I trust Kenny Jones automotive to act in my best interest and they are especially knowledgeable when it comes to Volvos
I like doing business with Kenny Jones. They don’t up sell or try to pull a quick one. They actually operate with integrity. How rare these days.
Kenny Jones always does professional work, and they know Volvos like no others do. They got me in and out the same day.
Always great service!
Kenny and crew have been servicing my Volvo since 2009. I can’t speak more highly of their entire team. Customer service is always a pleasure. I wouldn’t trust my beloved Volvo to any other team. True experts and fantastic folks!!
I am so glad that I found Kenny Jones Automotive. I’d been dealing with an issue for 2 years in which my 2004 XC90 would shut off and would not start unless you disconnected the battery and reconnected it. I’d taken it to 3 automotive repair shops in the past and they could not provide me with a proper diagnosis,…
Kenny Jones Automotive associates are warm, friendly, but more importantly they know Volvos! Thanks for all your hard work to keep my early-model Volvo running.
The team at Kenny Jones always takes great care to exceed expectations. They know and understand our Volvo and what repairs and maintenance are needed.
Work was completed timely and correctly. Will continue to use them in the future.
Engine rebuild… fast, economical, quality.
I absolutely LOVE Kenny jones automotive and all their staff. They’re honest, accurate and professional. Having a Volvo is tough sometimes because not everyone knows how to work on them, but Kenny jones automotive charges a fraction of the price compared to the dealership, and they know exactly what they’re doing. I…
I know going to Kenny Jones that I will always be treated fairly, and the work will be done professionally!
If you own a Volvo that is no longer covered by the factory warranty, this is the place to go for service. This is my first time for service and I will definitely be going back.
For those women who are not mechanically inclined, these guys can be trusted! OMG they took the time to explain things so that I could understand, helping me to have a mental drawing and I could then explain to my spouse!!! I was a name and not a number. They are honest and not out to gauge you! They ONLY work in…
I recommend all Volvo owners go here for reasonably priced service! Cost of repairs significantly lower than dealer quotes and services were top notch! Thanks!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 104 | — |
| Oil change | 89 | — |
| Auto engine diagnostic | 41 | — |
| Vehicle Inspection | 34 | — |
| Air & cabin filter replacement | 34 | — |
| Auto maintenance | 33 | — |
| Brakes | 33 | — |
| Engine repair | 27 | — |

