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Keystone Fabrics

Fabric store · Scranton, PA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%75+21.2Replies to reviews 8%21+1.7Experts Score= 74Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 26 upholstery repair servicesPosition by Experts Score among all companies we track in this category. · better than 36%
4.8 ★★★★★ 34 Google reviews · 9 photos
88%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

Keystone Fabrics at a glance

Customers consistently praise Keystone Fabrics for its quality upholstery workmanship, extensive fabric selection, and professional, helpful service. Reviewers highlight the store's punctuality, reasonable pricing, and ability to restore antique furniture effectively. The only recurring criticism in the low-star excerpts is that the service costs may be higher than purchasing new items, though these reviewers still acknowledge the excellent quality of the craftsmanship provided.

  • Google rating: 4.8 out of 5 from 34 reviews (88% five-star).
  • Reviews on this page: 34 Google reviews (26 with written comments, 3 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 18, 2026.
  • Service: Upholstery Repair serving Scranton, Pennsylvania.

Data from Google, last updated November 2, 2026.

Score profile vs other upholstery repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction80Reliability75Craft & service–Value–Momentum100Replies to reviews21Satisfaction: 80 (median 87)Reliability: 75 (median 82)Momentum: 100 (median 100)Replies to reviews: 21 (median 26)
Keystone FabricsUpholstery Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Keystone Fabrics: 80/100 on this factor. Category median: 87.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Keystone Fabrics: 75/100 on this factor. Category median: 82.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Keystone Fabrics: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Keystone Fabrics: 21/100 on this factor. Category median: 26.D
21

Bar = this company · dark tick = category median.

Star ratings

34 Google reviews we collected

  • 5 stars3088%
  • 4 stars26%
  • 3 stars13%
  • 2 stars00%
  • 1 star13%

Praise vs complaints

Phrases our text analysis found in 26 written reviews

  • Praise3897%
  • Complaints13%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1333%
  • Price & value821%
  • Quality & results615%
  • Would recommend513%
  • Speed & response410%
  • Communication25%
  • Honesty & trust13%

What customers talk about

We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The staff is very helpful and easy to work with and they went above and beyond to make everything right.”
  • “Great service, great products and affordable prices”
  • “absolutely great job.”
  • “We highly recommend both companies for their outstanding workmanship”
  • “on time pickup, return delivery and a quality/cost ratio far above any replacement costs.”
  • “I have had several pieces of furniture covered at Keystone, everyone is very professional, helpful and easy to work with.”
  • “…d exactly when he said he would, evaluated the couches and gave us an honest evaluation of the two pieces, and a total cost for a rebuild (not the lea…”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I gave them a 30 old wingback chair that had seen better days. They restored it to like new condition. They were efficient and reasonably priced.

FarahLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Beautiful collection of swatch books and remnants. I repurpose the book swatches into bags to donate to CardioStart International. The patients needed bags for medical supplies after their hospital stays. Lovely store and wonderful inventory of remnants for a variety of projects. Very courteous owner and family.

Customer photo from Farah's review
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had 6 dining room chairs reupholstered and were very pleased with the result. The staff is very helpful and easy to work with and they went above and beyond to make everything right.

JohnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We had our leather cushions on our couch Rest stuffed. The job is perfect done when they said they would be done very courteous very professional. I highly recommend Keystone fabrics.

Customer photo from John's review
Kate2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We recently re-upholstered a large couch and matching chair along with a wingback chair. Beth went above and beyond in helping me find the fabric I wanted within my price point! The workmanship of the folks in the shop is exceptional and they are a joy to work with. My family actually thought we purchased new…

BobLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had kitchen stools reupholstered. .. absolutely great job....they are very professional and use ALL Quality material...worth every penny..Thank you for a great job..

Photos

Customer reviews

4.8 ★★★★★ 34 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
John Sivalon7 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I gave them a 30 old wingback chair that had seen better days. They restored it to like new condition. They were efficient and reasonably priced.

Farah RahmanLocal Guide · 114 reviewsTotal number of Google reviews Farah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Beautiful collection of swatch books and remnants. I repurpose the book swatches into bags to donate to CardioStart International. The patients needed bags for medical supplies after their hospital stays. Lovely store and wonderful inventory of remnants for a variety of projects. Very courteous owner and family.

David Armitage6 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had 6 dining room chairs reupholstered and were very pleased with the result. The staff is very helpful and easy to work with and they went above and beyond to make everything right.

Kenneth Rundell2 reviewsTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, great products and affordable prices

John RyczakLocal Guide · 13 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had our leather cushions on our couch Rest stuffed. The job is perfect done when they said they would be done very courteous very professional. I highly recommend Keystone fabrics.

Paul DeLuca1 reviewTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I couldn’t be happier with every aspect of doing business with this company.

Kate Jones2 reviewsTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We recently re-upholstered a large couch and matching chair along with a wingback chair. Beth went above and beyond in helping me find the fabric I wanted within my price point! The workmanship of the folks in the shop is exceptional and they are a joy to work with. My family actually thought we purchased new furniture! There aren't enough stars to represent how amazing Keystone Fabrics/Upholstery is!

Bob SlotaLocal Guide · 100 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had kitchen stools reupholstered. .. absolutely great job....they are very professional and use ALL Quality material...worth every penny..Thank you for a great job..

lynette labukasLocal Guide · 44 reviewsTotal number of Google reviews lynette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mini styles of fabric to choose from. The staff is very courteous and helpful.

Becky LewisLocal Guide · 28 reviewsTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very accommodating and friendly. Found just the material I was looking for to have my antique chair redone! Reasonable. Great selection. 👍

Keystone Fabrics on Google Maps →

Business details