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My French Chair

Upholstery shop · Scranton, PA · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%87+13.2Craft & service penalty98−0.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 26 upholstery repair servicesPosition by Experts Score among all companies we track in this category. · better than 72%
5.0 ★★★★★ 66 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
39%reviews answered by the owner
Oct 2026latest review

My French Chair at a glance

Customers consistently praise the shop for high-quality craftsmanship, punctuality, and clear communication during projects involving reupholstery, refinishing, and custom fabric selection. Reviewers note that the team often completes jobs ahead of schedule and offers reasonable pricing, including free estimates and travel. With a perfect five-star rating from sixty-six reviews, there are no common criticisms or patterns of dissatisfaction evident in the provided excerpts.

  • Google rating: 5.0 out of 5 from 66 reviews (100% five-star).
  • Reviews on this page: 66 Google reviews (64 with written comments, 24 with photos).
  • Owner responses: the business replied to 39% of reviews.
  • Most recent review: October 28, 2026.
  • Service: Upholstery Repair serving Scranton, Pennsylvania.

Data from Google, last updated November 2, 2026.

Score profile vs other upholstery repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

Satisfaction99Reliability97Craft & service98Value87Momentum100Replies to reviews–Satisfaction: 99 (median 87)Reliability: 97 (median 82)Craft & service: 98 (median 95)Value: 87 (median 92)Momentum: 100 (median 100)
My French ChairUpholstery Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.My French Chair: 99/100 on this factor. Category median: 87.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.My French Chair: 97/100 on this factor. Category median: 82.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.My French Chair: 98/100 on this factor. Category median: 95.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.My French Chair: 87/100 on this factor. Category median: 92.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.My French Chair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 26.–
–

Bar = this company · dark tick = category median.

Star ratings

66 Google reviews we collected

  • 5 stars66100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 64 written reviews

  • Praise12398%
  • Complaints22%

Topic share

How often each topic comes up in the written reviews

  • Quality & results3024%
  • Would recommend3024%
  • Staff & attitude2419%
  • Speed & response1310%
  • Communication1310%
  • Price & value108%
  • Honesty & trust54%

What customers talk about

We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I had an absolutely wonderful experience with My French Chair Upholstery!”
  • “If you are looking to have your chairs or sofas reupholstered, I highly recommend calling Monique.”
    “Very happy with the final results and could not recommend her more!”
  • “Her exquisite skills, professionalism, and wonderful customer service are tops!”
  • “They were professional, efficient, and incredibly talented.”
  • “She was consistently punctual, kept me informed throughout the process, and delivered beautiful, meticulous work.”
  • “Her pricing is very fair and she was very clear on projecting how long the job would take.”
  • “We have never found anyone that we trusted to do these pieces justice—that is until we met Monique from My French Chair.”

People customers mention

  • Monique 15 reviews
  • Monica 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Carmela3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

If you are looking to have your chairs or sofas reupholstered, I highly recommend calling Monique. Her exquisite skills, professionalism, and wonderful customer service are tops! She has done a magnificent job with our furniture and I am certain you will be delighted with the finished products.

Ashlee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I had an absolutely wonderful experience with My French Chair Upholstery! They did an amazing job reupholstering six chairs in just ONE day, and the results exceeded my expectations. The craftsmanship, attention to detail, and quality of the work were outstanding. They were professional, efficient, and incredibly…

Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I gave Monica a difficult set of chairs with a large scale fabric without realizing the challenge I gave her. She was thoughtful, skillful and gracious. The chairs are absolutely beautiful. I’m thrilled!

Rodroid3Local Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Monique restored a chair and ottoman, refinished our dining room chairs, and made new curtains for the home. She was consistently punctual, kept me informed throughout the process, and delivered beautiful, meticulous work. The finished pieces look brand new — I couldn’t be happier. Would gladly hire her again and recommend her to anyone.

Customer photo from Rodroid3's review
HeatherLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I couldn’t be happier with my experience! Monique took the time to meet with me, really understand my vision, and guide me in selecting the perfect fabric. I had eight worn antique rattan chairs that needed new life, and she completely transformed them. Not only do they look beautiful, but they are now incredibly…

Krystyna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

High quality service. Beautifully crafted slipcovers and masterfully upholstered chairs.

Photos

Customer reviews

5.0 ★★★★★ 66 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Carmela Cuddy3 reviewsTotal number of Google reviews Carmela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you are looking to have your chairs or sofas reupholstered, I highly recommend calling Monique. Her exquisite skills, professionalism, and wonderful customer service are tops! She has done a magnificent job with our furniture and I am certain you will be delighted with the finished products.

Ashlee REYNOLDS1 reviewTotal number of Google reviews Ashlee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an absolutely wonderful experience with My French Chair Upholstery! They did an amazing job reupholstering six chairs in just ONE day, and the results exceeded my expectations. The craftsmanship, attention to detail, and quality of the work were outstanding. They were professional, efficient, and incredibly talented. I truly appreciated how quickly they completed the job without compromising the quality of their work. My chairs look absolutely beautiful and feel like new!

Sharon Ruvane1 reviewTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I gave Monica a difficult set of chairs with a large scale fabric without realizing the challenge I gave her. She was thoughtful, skillful and gracious. The chairs are absolutely beautiful. I’m thrilled!

Rodroid3Local Guide · 95 reviewsTotal number of Google reviews Rodroid3 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Monique restored a chair and ottoman, refinished our dining room chairs, and made new curtains for the home. She was consistently punctual, kept me informed throughout the process, and delivered beautiful, meticulous work. The finished pieces look brand new — I couldn’t be happier. Would gladly hire her again and recommend her to anyone.

Louis Flancbaum6 reviewsTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are avid collectors of Adirondack furniture. Over the years we have acquired handmade pieces that are lovely—but badly in need of reupholstering. We have never found anyone that we trusted to do these pieces justice—that is until we met Monique from My French Chair. Monique totally understood what we needed and what would enhance the furniture. Her fabrics and her attention to small details was meticulous. But the most amazing thing about Monique is how much she truly cares about her customers. She doesn’t take your chairs until the fabric arrives and she’s ready to work on them. When she took two of our four chairs—she stayed up for the entire night so she could get them back to us within 48 hours. She noted that my husband has a bad back and is only comfortable in certain chairs—so she worked tirelessly to get them back to us. I would recommend The French Chair to anyone without hesitation!

Heather SnowmanLocal Guide · 21 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I couldn’t be happier with my experience! Monique took the time to meet with me, really understand my vision, and guide me in selecting the perfect fabric. I had eight worn antique rattan chairs that needed new life, and she completely transformed them. Not only do they look beautiful, but they are now incredibly comfortable as well. The craftsmanship and attention to detail are outstanding. Highly recommend!

Krystyna Raines2 reviewsTotal number of Google reviews Krystyna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

High quality service. Beautifully crafted slipcovers and masterfully upholstered chairs.

Kitchen Chemistry6 reviewsTotal number of Google reviews Kitchen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend My French Chair for any upholstery service you need. Monica was thorough and professional every step of the way. She kept to her timeline precisely and took all the time I needed explaining my fabric options. My heirloom chair is beautiful! Thank you.

D. Alicia Hickok1 reviewTotal number of Google reviews D. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have a very special dining set from 1920 that my grandparents had, and she restored the chairs beautifully and upholstered them wonderfully, and ahead of schedule. I cannot wait to work with her again.

Christina FiconLocal Guide · 9 reviewsTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I just want to say thank you for the gorgeous and beautiful work MyFrenchChair has done. They recaned one of my chairs that my puppy chewed during a lightening storm in Florida. It took me years to even find some to do it . They did that plus upholstered my dinning room chairs . They are outstanding customer service and so easy to work with . I absolutely love the way they came out thank you again .Christina

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