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Kil Mor Pest Management

Pest control service · Chapel Hill, NC · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%96+13.6Replies to reviews 7%5+0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 81 termite control servicesPosition by Experts Score among all companies we track in this category. · better than 39%
5.0 ★★★★★ 1,840 Google reviews · 10 photos
98%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$96typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Kil Mor Pest Management at a glance

Google reviewers report a perfect five-star average from 1,840 ratings, highlighting punctual, thorough, and professional technicians who provide detailed inspections for termites, mice, and moisture issues. Customers frequently praise the staff for being friendly, knowledgeable, and efficient in resolving specific pest concerns. However, low-star reviews identify patterns of rude phone interactions, missed appointments, and insufficient communication regarding scheduling or service availability.

  • Google rating: 5.0 out of 5 from 1,840 reviews (98% five-star).
  • Reviews on this page: 1,840 Google reviews (1,342 with written comments, 4 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: November 1, 2026.
  • Service: Termite Control Service serving Chapel Hill, North Carolina.

Data from Google, last updated November 2, 2026.

Score profile vs other termite control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction96Reliability97Craft & service–Value96Momentum100Replies to reviews5Satisfaction: 96 (median 92)Reliability: 97 (median 91)Value: 96 (median 100)Momentum: 100 (median 100)Replies to reviews: 5 (median 93)
Kil Mor Pest ManagementTermite Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kil Mor Pest Management: 96/100 on this factor. Category median: 92.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kil Mor Pest Management: 97/100 on this factor. Category median: 91.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kil Mor Pest Management: 96/100 on this factor. Category median: 100.A
96
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kil Mor Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kil Mor Pest Management: 5/100 on this factor. Category median: 93.F
5

Bar = this company · dark tick = category median.

Star ratings

1,840 Google reviews we collected

  • 5 stars1,79898%
  • 4 stars342%
  • 3 stars10%
  • 2 stars00%
  • 1 star70%

Praise vs complaints

Phrases our text analysis found in 1,342 written reviews

  • Praise2,16299%
  • Complaints131%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price13726%
  • Reasonable34266%
  • Overpriced71%
  • Not sure347%
$96+6% vs typical termite control services

Middle half of what 328 customers paid ($79–$133) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude78436%
  • Quality & results60628%
  • Speed & response39618%
  • Communication2039%
  • Would recommend1145%
  • Price & value362%
  • Honesty & trust362%

What customers talk about

We read 1,342 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Professional, provided a report of his inspection and print and efficient.”
  • “Jeremy went above & beyond, he was very informative & thorough!”
    “Felt terrible bc it took me awhile to get to the door, but he went right to work- I didn’t even have to ASK him to spray the porch or anything/ he just did it!”
  • “Anthony was punctual, courteous, called to say he was in route, friendly conversation, and he remembered personal details about the previous visits.”
    “He Never Showed up yet you want me to rate him?”
  • “Bruce was extremely pleasant and explained everything to us.”
  • “I am very impressed with this service and would recommend them to anyone who needs pest control”
    “I would not recommend doing business with this organization.”
  • “They are family-owned and consistently provide friendly service with reasonable prices.”
  • “e on time, explained everything about his termite inspection, and was honest about telling me that I don’t actually need the termite preventative trea…”

People customers mention

  • David 24 reviews
  • Kilmor 22 reviews
  • Bruce 18 reviews
  • Aaron 17 reviews
  • Anthony 16 reviews
  • Jeremy 14 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Kil Mor Pest Management for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Phyllis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Anthony was punctual, courteous, called to say he was in route, friendly conversation, and he remembered personal details about the previous visits. We are very satisfied with the service.

Paid $140–160Reasonable priceTermite inspection
joshua5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Aaron was very thorough. Excellent job went above and beyond to recommend improvements. Top notch customer service.

Paid $140–160Not sureHome inspection
Andy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★

I’m sure Tyron did a great job with my inspection. Unfortunately he was over an hour late for the scheduled appointment.

Paid $140–160OverpricedTermite inspection
Esther2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jamale was courteous and polite as well as knowledgeable about not only his job, but our specific house needs. I would recommend him and Kil-Mor to anyone. Thank you!!

Paid $100–120Reasonable priceHome inspection
SusanLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Bruce was extremely pleasant and explained everything to us. I am very impressed with this service and would recommend them to anyone who needs pest control

Paid $80–100Great priceGeneral pest inspectionBug & insect extermination
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Efficient, friendly and knowledgeable technician came to do our inspection today.

Paid $120–140Reasonable priceTermite inspection

Photos

Customer reviews

5.0 ★★★★★ 1,840 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
John ReesLocal Guide · 24 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tyrod was great. Professional, provided a report of his inspection and print and efficient. He represented Kil Mor perfectly and i hope to see him again for next years inspection!

  • Price assessment: Reasonable price
  • Services: Home inspection
Phyllis DeShazo1 reviewTotal number of Google reviews Phyllis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Anthony was punctual, courteous, called to say he was in route, friendly conversation, and he remembered personal details about the previous visits. We are very satisfied with the service.

  • Price assessment: Reasonable price
  • Price: $140–160
  • Services: Termite inspection
  • Pest type: Termites
Jonathan Danforth
Review from Google · view on Google
★★★★★

Tyrod did great

Miriam Jernigan9 reviewsTotal number of Google reviews Miriam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aaron did a GREAT job as usual. For peace of mind, I get my house inspected by Kil Mor / Aaron annually. Money well spent. I've learned a lot about how to take care of my crawl space from Aaron.

  • Price assessment: Reasonable price
  • Pest type: Termites
S TLocal Guide · 85 reviewsTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tyrone was professional, friendly, and knowledgeable. Thank you.

  • Price assessment: Reasonable price
  • Services: Home inspection
  • Pest type: Termites
Phyllis GladstoneLocal Guide · 21 reviewsTotal number of Google reviews Phyllis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He a wonderful job. Thank you

  • Price assessment: Reasonable price
  • Price: $60–80
  • Pest type: Rodents, Cockroaches
Bradley Hamilton11 reviewsTotal number of Google reviews Bradley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On time. Fast. Thorough.

Chrystal Morgan8 reviewsTotal number of Google reviews Chrystal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent Technician! Jeremy went above & beyond, he was very informative & thorough!

Ashley Rambo2 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jarrell did a great job, he was polite and professional.

joshua chap527895 reviewsTotal number of Google reviews joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aaron was very thorough. Excellent job went above and beyond to recommend improvements. Top notch customer service.

  • Price assessment: Not sure
  • Price: $140–160
  • Services: Home inspection
  • Pest type: Other

Kil Mor Pest Management on Google Maps →

Business details