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Kirch Improvements, LLC

Deck builder · Milwaukee, WI · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 58 pergola contractorsPosition by Experts Score among all companies we track in this category. · better than 79%
5.0 ★★★★★ 60 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
Oct 2026latest review

Kirch Improvements, LLC at a glance

Google reviewers rate Kirch Improvements LLC five stars based on sixty reviews, highlighting their work on composite, PVC, and wood decks as well as railings. Customers frequently praise the company for clear communication, punctuality, and efficient project completion, noting that the team kept sites clean and provided detailed updates. The owner’s involvement in the installation process and the quality of the craftsmanship are also common themes in the feedback, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 60 reviews (100% five-star).
  • Reviews on this page: 60 Google reviews (59 with written comments, 15 with photos).
  • Owner responses: the business replied to 8% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Pergola Contractor serving Milwaukee, Wisconsin.

Data from Google, last updated November 10, 2026.

Score profile vs other pergola contractors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction99Reliability97Craft & service98Value100Momentum100Replies to reviews–Satisfaction: 99 (median 94)Reliability: 97 (median 95)Craft & service: 98 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)
Kirch Improvements, LLCPergola Contractors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kirch Improvements, LLC: 99/100 on this factor. Category median: 94.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kirch Improvements, LLC: 97/100 on this factor. Category median: 95.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kirch Improvements, LLC: 98/100 on this factor. Category median: 97.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kirch Improvements, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kirch Improvements, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
–

Bar = this company · dark tick = category median.

Star ratings

60 Google reviews we collected

  • 5 stars60100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 59 written reviews

  • Praise16597%
  • Complaints53%

Topic share

How often each topic comes up in the written reviews

  • Quality & results3219%
  • Staff & attitude3018%
  • Communication3018%
  • Would recommend2917%
  • Speed & response2816%
  • Price & value1811%
  • Honesty & trust32%

What customers talk about

We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Kirch Decking did an amazing job on our composite deck!”
  • “Their pricing was also very reasonable considering the level of experience, professionalism, and quality they brought to the project.”
  • “Jaclyn and Jon answered all our questions and concerns.”
  • “I would highly recommend Kirch Decking to anyone looking for a reliable, professional, and experienced decking company.”
    “If you live within their work area I cannot recommend Kirch Improvements enough.”
  • “The railing is lovely, the color blends in perfectly with the deck and privacy fence and the instillation was quick, neat and very perfectional.”
    “Jaclyn went above and beyond with responsiveness to all 3 million questions we had, and never showed and signs of being bothered.”
  • “I’ve worked with my fair share of contractors over the years, and working with John and Jaclyn was truly top-notch.”
  • “It’s rare to find such professionalism combined with a genuine willingness to listen to customer needs.”

People customers mention

  • John 14 reviews
  • Jaclyn 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Kirch Improvements, LLC for 6 kinds of job. Pick one to see what they paid and said.

Recent reviews

John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We LOVE our new railing! The railing is lovely, the color blends in perfectly with the deck and privacy fence and the instillation was quick, neat and very perfectional.

Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

You don’t often run into companies this good. They are good people who love what they do, tell you what’s going to happen and then make it so. Our removed and rebuilt deck looks amazing. Cannot recommend them highly enough.

John13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

If you are looking for an exception company to do your deck or railing, Kirch Improvements is the one !! Jaclyn and Jon answered all our questions and concerns. We are extremely pleased with our new railing. Thanks Kirch Improvements !! HIGHLY RECOMMEND

Ken9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kirch Decking did an amazing job on our composite deck! From start to finish, their communication was excellent, and they kept us informed throughout the entire process. They completed the project in less than a week, which was especially impressive considering they had to deal with a blizzard in March 2026! The…

Dan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

25' x 17' Timbertech deck installed at my home in New Berlin. 2.5 days from start to finish. Great workmanship and attention to detail. I'd highly recommend Kirch for any decking needs.

Joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Built our deck in 2023 and could not be happier! Kept us informed on the process and was very responsive if we had question during and after the work was completed. I have recommended this company to friends and family.

Photos

Customer reviews

5.0 ★★★★★ 60 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
John Miner10 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We LOVE our new railing! The railing is lovely, the color blends in perfectly with the deck and privacy fence and the instillation was quick, neat and very perfectional.

Steve Hanson6 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

You don’t often run into companies this good. They are good people who love what they do, tell you what’s going to happen and then make it so. Our removed and rebuilt deck looks amazing. Cannot recommend them highly enough.

John Ludwig13 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you are looking for an exception company to do your deck or railing, Kirch Improvements is the one !! Jaclyn and Jon answered all our questions and concerns. We are extremely pleased with our new railing. Thanks Kirch Improvements !! HIGHLY RECOMMEND

Ronald MotleyLocal Guide · 21 reviewsTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We just finished an elevated, 16 x 25 PVC deck build with Kirch. This project also included tearing off an old deck and Kirch coordinating there schedule with JL Property Management. (See other review). Kirch came out and removed the old deck and then had to wait for the grading and then returned to build the new deck. We didn’t have to worry about either schedule as they handled everything! It took them only a few hours to tear down the old deck. The new deck build took three full days. It was very obvious watching the three man team work that they had been doing this a long time. I could see the meticulous planning at the beginning of the first day and they actually followed the blueprint and went over the materials delivery list so there were no surprises. We had four large helical piers put in and four smaller ones. Kirch is very familiar with this area and upgraded piers as needed for soil conditions. This is one example of many in the way this deck is constructed that make it very high quality. They will explain their construction techniques to you in any detail you want. PVC decks are pricey no matter who does it. You will not go wrong using Kirch.

Ken Edward9 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kirch Decking did an amazing job on our composite deck! From start to finish, their communication was excellent, and they kept us informed throughout the entire process. They completed the project in less than a week, which was especially impressive considering they had to deal with a blizzard in March 2026! The quality of the work was outstanding, and the finished deck looks fantastic. Their pricing was also very reasonable considering the level of experience, professionalism, and quality they brought to the project. I would highly recommend Kirch Decking to anyone looking for a reliable, professional, and experienced decking company. We couldn’t be happier with the results!

Dan K3 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

25' x 17' Timbertech deck installed at my home in New Berlin. 2.5 days from start to finish. Great workmanship and attention to detail. I'd highly recommend Kirch for any decking needs.

Joe glomski4 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Built our deck in 2023 and could not be happier! Kept us informed on the process and was very responsive if we had question during and after the work was completed. I have recommended this company to friends and family.

Response from the owner · 4 months ago

Thank you so much for your kind review!

Tracy MuellerLocal Guide · 22 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve worked with my fair share of contractors over the years, and working with John and Jaclyn was truly top-notch. From the day John came over to look at the project to the day it was completed, it was a pleasure working with them. They were quick to respond to my questions, kept me updated throughout the process, and their team’s workmanship was excellent. I would highly recommend this contractor to anyone looking for a new deck. Thank you, John, Jaclyn, and the entire team!

Geoff FarrellLocal Guide · 15 reviewsTotal number of Google reviews Geoff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After meeting John I knew I would get a great deck. He's knowledgeable and professional. The deck exceeded my expectations. John told me that when he started a project he and his team work only on that project until completion. And, that's what they did. We weren't on site while the deck was being built. When we arrived, after the deck was completed, we were in awe. The workmanship is exceptional. I was especially grateful that Kirch Improvements handled the permitting process and even arranged for the required survey. Thank you guys!

Jeff Keiser2 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job. Project was started a week earlier than expected. Everyone worked together and they kept the project going. Project site was cleaned up every evening. John made several suggestions that really improved the look of the deck.

Kirch Improvements, LLC on Google Maps →

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