iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%83+12.6Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 147 makeup artistsiPosition by Experts Score among all companies we track in this category. · better than 50%
5.0★★★★★238 Google reviews · 24 photos
100%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Kiss and Makeup Orlando five stars based on 238 reviews, highlighting punctuality, clear communication, and the longevity of hair and makeup services for wedding parties. Customers frequently note that the team accommodates diverse skin types and listens to specific vision requests during trials and events. The only low-star feedback indicates a dispute regarding the business's response to a negative review, with the customer alleging the owner attempted to suppress the comment.
Google rating: 5.0 out of 5 from 238 reviews (100% five-star).
Reviews on this page: 238 Google reviews (229 with written comments, 94 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 26, 2026.
Service: Makeup Artist serving Apopka, Florida.
Data from Google, last updated November 6, 2026.
Score profile vs other makeup artists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Kiss and Makeup OrlandoMakeup Artists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kiss and Makeup Orlando: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kiss and Makeup Orlando: 95/100 on this factor. Category median: 95.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kiss and Makeup Orlando: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kiss and Makeup Orlando: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kiss and Makeup Orlando: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.
Star ratings
238 Google reviews we collected
5.0of 5
5 stars237100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 229 written reviews
96%praise
Praise40896%
Complaints154%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13331%
Would recommend10124%
Quality & results5413%
Speed & response5212%
Communication4912%
Honesty & trust246%
Price & value102%
What customers talk about
We read 229 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Michelle completely exceeded my expectations and was just so sweet, positive, supportive and hilarious for the entire 6 hours we spent together.”
“Their communication was incredibly condescending, making it clear that my event simply didn't meet their unspoken criteria for wedding size.”
“I would recommend Sam and Katie every day to any bride!”
“Can not recommend this company and specifically Michelle enough!”
“I recently got married at Disney and as an out of state bride I wanted to make sure I thoroughly did my research before choosing a makeup/hair artist.”
“On my wedding day Michelle arrive on time, prepared and full of joy for my big day!”
“Not only did she do a wonderful job with my hair and makeup, but she has such a calm energy and was so easy to talk to.”
“If you're looking for a team that's talented, professional, reliable, and truly cares about making you feel your best, I can't recommend Kiss and Make…”
“I would recommend them to ANY bride because not only are they amazingly sweet, they LISTEN to what you want and can deliver and their pricing is MORE than fair.”
People customers mention
Michelle71 reviews
Katie61 reviews
Sam12 reviews
Scarlett9 reviews
Paytin9 reviews
Courtney7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kiss and Makeup Orlando for 7 kinds of job. Pick one to see what they paid and said.
AAverie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had the best experience with Michelle on my wedding day! We had a trial back in May and come October I was getting nervous as any bride does for how I’d look on my wedding day. Michelle completely exceeded my expectations and was just so sweet, positive, supportive and hilarious for the entire 6 hours we spent…
MMichelle11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
These ladies were true professionals from trial through the wedding day. They asked a lot of questions to be sure our wedding party looked exactly as they hoped - not overly made up and perfect hairstyles for each of us. Well done!
JJadaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Michelle was the amazing makeup artist ai got the utmost privilege of having glam me up on my trial and my wedding day! From the moment I walked into the makeup trial I was treated with kindness, respect and so much LOVE. Michelle listed to every want and need I wanted for my makeup look. She took her time and was…
SShannon7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’m still getting compliments on my wedding makeup because of how beautiful the Kiss and Makeup Orlando team made me look & feel! They immediately knew my vision based on the inspo pictures I showed and absolutely killed it. My wedding party was also so impressed that they could accommodate the range of skin types,…
LLyndsey10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had the absolute pleasure of having our hair and makeup done by Kaylee, Sam, and Stephanie on 9/26/26. They made the day feel calm, relaxing, and fun, and even put together touch-up kits for us. We couldn’t recommend them more!
CCailiosaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kiss and Make up Orlando is the absolute best! I would recommend Sam and Katie every day to any bride! I have literally never looked better. The talent they hold is immense. All of my bridesmaids loved them as well. We are so grateful to have such great artists on my most special day!
Had the best experience with Michelle on my wedding day! We had a trial back in May and come October I was getting nervous as any bride does for how I’d look on my wedding day. Michelle completely exceeded my expectations and was just so sweet, positive, supportive and hilarious for the entire 6 hours we spent together. We didn’t even play music we just chatted and laughed the ENTIRE time. She asked me repeatedly if I was liking everything throughout getting glam and made me feel so comfortable. I will always remember Michelle and am so thankful to have met her and to have had such a PERFECT start to my perfect day. Can not recommend this company and specifically Michelle enough!!! Truly felt like we left as besties! 🤍
M
Michelle Daniels11 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
These ladies were true professionals from trial through the wedding day. They asked a lot of questions to be sure our wedding party looked exactly as they hoped - not overly made up and perfect hairstyles for each of us. Well done!
A
Ailed Torres2 reviewsiTotal number of Google reviews Ailed has written across all businesses on Google Maps, not just this one.
I recently got married at Disney and as an out of state bride I wanted to make sure I thoroughly did my research before choosing a makeup/hair artist. While looking online and asking for recommendations from other brides K&MUO continued to come up again and again. I book a trial in July with Michelle and I absolutely loved the results sooo much I decided to move forward with booking her for both my wedding and our park portraits. Michelle was lovely to work with. Not only did she do a wonderful job with my hair and makeup, but she has such a calm energy and was so easy to talk to. On the morning of my wedding her energy really helped keep my nerves at bay and get me through the chaos. As for our park portraits, Michelle was a trooper she showed up at our room at 2:30am ready to go and again had such a great attitude despite the early hour wake up time. She even put up with my husband’s snoring while he napped 😅 she just laughed it off and chatted through it all. To say Michelle made me feel beautiful is an understatement! She was amazing and now I’m trying to find any excuse to get glammed up by her again! 🤍✨
J
Jada TollinchiLocal Guide · 23 reviewsiTotal number of Google reviews Jada has written across all businesses on Google Maps, not just this one.
Michelle was the amazing makeup artist ai got the utmost privilege of having glam me up on my trial and my wedding day! From the moment I walked into the makeup trial I was treated with kindness, respect and so much LOVE. Michelle listed to every want and need I wanted for my makeup look. She took her time and was so patient with me. On my wedding day Michelle arrive on time, prepared and full of joy for my big day! She took care of all my bridal parties makeup as well. On my wedding day I wanted to add a little more foundation on my chin area but that was the ONLY difference I wanted from my trial. She remembered all the colors and waved I had a year from my trial. She made the day stress free, joyful and calmed my excited feelings when I needed it. She was truly amazing and I HIGHLY recommend her!
S
Shannon Lewis7 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
I’m still getting compliments on my wedding makeup because of how beautiful the Kiss and Makeup Orlando team made me look & feel! They immediately knew my vision based on the inspo pictures I showed and absolutely killed it. My wedding party was also so impressed that they could accommodate the range of skin types, hair, and were very communicative throughout the process. They even offered to help cover a bruise that I had on my thigh due to an accident 3 weeks prior to my wedding, but luckily by the wedding day it was cleared up.
Stephanie, Kaylee, and Sam - I cannot thank you all enough! And Scarlett was an absolute gem throughout the process leading up to my special day. Thank you again!
L
Lyndsey Lewis10 reviewsiTotal number of Google reviews Lyndsey has written across all businesses on Google Maps, not just this one.
We had the absolute pleasure of having our hair and makeup done by Kaylee, Sam, and Stephanie on 9/26/26. They made the day feel calm, relaxing, and fun, and even put together touch-up kits for us. We couldn’t recommend them more!
M
Mia ZeperLocal Guide · 48 reviewsiTotal number of Google reviews Mia has written across all businesses on Google Maps, not just this one.
**In response to their claims of "harassment":
Calling an honest account of my experience "harassment" says a lot. Immediately after I posted, they reached out with the clear intent of having the review removed, appearing more concerned with protecting their rating than with addressing my concerns.
To provide context for the attached photos, they originally responded to my review with these accusations of harassment, only to delete it once I called them out for trying to silence me. After I posted screenshots of their original response, they reposted that exact same version to make it look like it had been there the whole time. This attempt to manipulate their public reviews is exactly why I am sharing this. The way they handle feedback is a major red flag; be very wary of their overall rating, as it does not tell the whole story.
**Regarding my original review: Their response does not represent what occurred. I was finalizing details for my wedding when they pulled the rug out. We spoke in the evening, and the conversation ended with her saying she would ask the owner a question I had regarding my package. Instead, I woke up around 9:00 AM to an email stating the spot was no longer available. Now, in their responses, they are claiming they simply could not "accommodate my request."
This logic doesn't add up. It is like a theater telling you a show is "sold out," only to later claim they couldn't accommodate your specific request for a seat. They can’t have it both ways: if the spot was truly gone, the nature of my request shouldn't have mattered. It’s highly unlikely that another client inquired, booked, and finalized a package in that 15-hour overnight window outside of business hours. While it is their prerogative to prioritize larger events, I would have appreciated more transparency regarding their preferences rather than receiving two completely different explanations.
If you are planning an intimate wedding, just be aware that your date might be deprioritized if a larger booking comes along. Choosing a vendor requires trust, and the shifting explanations I received made that impossible. A business is only as good as its word, and unfortunately, this experience did not reflect that.
**Original Review: My experience with this company was deeply unsettling and showed a complete lack of basic business ethics. After I invested time into the booking process to finalize with them, they abruptly and unprofessionally pulled the plug on me. Their communication was incredibly condescending, making it clear that my event simply didn't meet their unspoken criteria for wedding size. Wedding planning is stressful enough; book a team that will actually honor their word rather than deciding your wedding isn't worth their time.
Response from the owner · Edited 4 months ago
Response to your edit:
Mia, we kindly ask that you leave us alone. It has been six months, and you continuously update your review and change your story in an apparent attempt to damage our reputation, despite never having been a client of ours. At this point, it's becoming harassment.
At no time did we tell you that we were willing to make an exception to our booking requirements. Our emails we sent clearly stated that we were unable to accommodate your wedding.
Original Response:
It is extremely heartbreaking for our entire team to read this review, especially since we never had the pleasure of working with you. We pride ourselves in our communication and in ensuring every bride feels cared for, valued, and genuinely loved, as you can read in all our wonderful reviews.
To provide some context for our future clients reading this, we were not contracted for this wedding, and no services were booked. From our very first email, we shared our booking requirements in full transparency, including detailed information outlined in the attached brochure to always keep things clear from the beginning.
Throughout the weekend of our communication, we consistently shared that we were not able to accommodate your specific requests. Even giving you the courtesy afterward to let you know the date was no longer available, so you could continue your search, as we completely understand how important the planning process can be.
After reading your review, I gave you a call because I was truly confused and wanted the opportunity to understand and make things right. We had such a lovely conversation previously, so it was disheartening to hear that you felt otherwise. You mentioned that the reason for your review was that our email came across as condescending when letting you know we were not available for your date. The smiley face and heart emoji included after wishing you the best and offering congratulations made you feel mocked. It was never my intention to make you feel this way as my emails are only meant to be kind.
We wish we were able to be part of your wedding day as you would have seen and felt our genuine love and utmost respect for all our brides. We wish you a lifetime full of love and happiness as that’s what we want for everyone, including the brides we never get the pleasure of meeting.
C
Cailiosa DempseyLocal Guide · 13 reviewsiTotal number of Google reviews Cailiosa has written across all businesses on Google Maps, not just this one.
Kiss and Make up Orlando is the absolute best! I would recommend Sam and Katie every day to any bride! I have literally never looked better. The talent they hold is immense. All of my bridesmaids loved them as well. We are so grateful to have such great artists on my most special day!
E
Ellaina Murphy2 reviewsiTotal number of Google reviews Ellaina has written across all businesses on Google Maps, not just this one.
Katie and Michelle did such an amazing job on my wedding day! My bridesmaids and I could not have been happier with how our make up turned out. They are so sweet and lovely, and were apart of making my day perfect!
