Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Kleen-Way Carpet Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%49+11.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty41−5.9Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

Kleen-Way Carpet Cleaners

Fargo, ND · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 32 mattress cleaning · 4.8★ from 139 Google reviews

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Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kleen-Way Carpet Cleaners is better than 70% of mattress cleaning.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kleen-Way Carpet Cleaners is better than 49% of mattress cleaning.C
49
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kleen-Way Carpet Cleaners is better than 41% of mattress cleaning.C
41
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kleen-Way Carpet Cleaners is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kleen-Way Carpet Cleaners is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kleen-Way Carpet Cleaners is better than 100% of mattress cleaning.A
100

Reviews for your job

Customers hired Kleen-Way Carpet Cleaners for 6 kinds of job.

Kleen-Way Carpet Cleaners for drapes & curtain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Drapes & curtain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 3 Google reviews tagged “Drapes & curtain cleaning”

Bailey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would recommend this business for carpet cleaning and blind steam cleaning. I booked with them a few weeks before moving out of my apartment. They called me the night before the appointment, just like they said they would. Carpets and blinds look really nice, they did a great job.

General carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kleen-Way is a LIFESAVER! I ran into some scheduling issues and only had one day to figure out how I was going to get my carpets and blinds cleaned before I moved out of my apartment. After I called them and explained my situation, they were able to adjust their schedule to fit me in that day. They did an amazing…

Carpet steam cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Chandler8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were quick and professional. My carpet looks great!

General carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$200-34% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 64%Reasonable 29%Overpriced 7%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning34$209–$435
Carpet steam cleaning18$253–$490
Pet stain & odor removal8$164–$384
Upholstery cleaning3$209–$366
HVAC duct & vent cleaning3—
Drapes & curtain cleaning3—

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