Experts Reviews · Company report
Kleen-Way Carpet Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%49+11.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty41−5.9Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

Kleen-Way Carpet Cleaners

Fargo, ND · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 32 mattress cleaning · 4.8★ from 139 Google reviews

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kleen-Way Carpet Cleaners is better than 70% of mattress cleaning.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kleen-Way Carpet Cleaners is better than 49% of mattress cleaning.C
49
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kleen-Way Carpet Cleaners is better than 41% of mattress cleaning.C
41
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kleen-Way Carpet Cleaners is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kleen-Way Carpet Cleaners is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kleen-Way Carpet Cleaners is better than 100% of mattress cleaning.A
100

Reviews for your job

Customers hired Kleen-Way Carpet Cleaners for 6 kinds of job.

Kleen-Way Carpet Cleaners for pet stain & odor removal

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Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$384
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Pet stain & odor removal”

JourdanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kleen way carpet was so helpful! They did the work quickly and were more budget friendly than any other company we got a quote from. Our carpets smell great, such a good experience! 10/10

Great priceCarpet steam cleaningPet stain & odor removal
Lindsey11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Called Cory amongst other cleaning companies and he was an easy choice up front based on his communication skills and pricing. After the day of service, it was clear he was the right choice! Removed stains, dealt with pet hair, and provided professional knowledge about the service and situation. Would absolutely recommend. Thanks, Cory!

Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
KyleLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Will easily hire them again. Cory, the owner was very professional setting up the appointment, allowing me to ask questions on if he'd be able to help. He's very knowledgeable on the cleaning process and deciding which cleaning technique will work best. He also sent me a reminder the day prior, as well as gave me a…

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Edwana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were quick to respond and fit me in after my dog had been ill and passed. They did a great job with the stain and odor removal.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Kami5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were wonderful to work with, carpets look and smell great. Excellent, friendly, fast, and affordable.

Carpet steam cleaningPet stain & odor removal+ Punctuality+ Professionalism
TammyLocal Guide · 124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is by far the best carpet cleaners I've ever used! I have tried 3 different companies and this is such a relief to finally have super visible results that I didn't think I would ever get! My 15 year old carpet looks brand spanking new!!! Super professional and makes it easy to schedule on a time crunch.…

Customer photo from Tammy's review
General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Cassandra11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My husband and I had requested a quote on a Sunday evening for a 1 bedroom carpet cleaning as our dog had an accident. Cory responded yet that evening provided a quote and was here with his team Monday afternoon. We were very impressed with their efficiency, their quality of work and frankly wished we would have…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Dylan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism

Price

$200-34% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 64%Reasonable 29%Overpriced 7%Not sure 0%

Jobs customers hired them for

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