iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%56+4Craft & service penalty90−1Momentum penalty78−2.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#165 of 218 moversiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★1,551 Google reviews · 24 photos
96%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
40%reviews answered by the owner
$1.6ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Krupp Moving & Storage - Columbus Movers at a glance
Customers frequently praise the company for punctual arrivals, efficient crews, and clear communication regarding scheduling and estimates. However, recurring complaints in lower-rated reviews involve damaged or forgotten items, inadequate packing for fragile goods, and unresolved deposit refund issues. Some customers also reported unexpected price changes or unresponsive management when addressing service problems.
Google rating: 4.9 out of 5 from 1,551 reviews (96% five-star).
Reviews on this page: 1,551 Google reviews (1,459 with written comments, 70 with photos).
Owner responses: the business replied to 40% of reviews.
Most recent review: October 24, 2026.
Service: Mover serving Columbus, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
This companyMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Krupp Moving & Storage - Columbus Movers: 89/100 on this factor. Category median: 93.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Krupp Moving & Storage - Columbus Movers: 82/100 on this factor. Category median: 90.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Krupp Moving & Storage - Columbus Movers: 90/100 on this factor. Category median: 93.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Krupp Moving & Storage - Columbus Movers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Krupp Moving & Storage - Columbus Movers: 78/100 on this factor. Category median: 100.B
78
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Krupp Moving & Storage - Columbus Movers: 56/100 on this factor. Category median: 81.C
56
Bar = this company · dark tick = category median.
Star ratings
1,551 Google reviews we collected
4.9of 5
5 stars1,49496%
4 stars231%
3 stars30%
2 stars50%
1 star262%
Praise vs complaints
Phrases our text analysis found in 1,459 written reviews
97%praise
Praise2,55797%
Complaints683%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price7141%
Reasonable9353%
Overpriced85%
Not sure32%
$1.6k+66% vs typical movers
Middle half of what 149 customers paid ($907–$2.8k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude81031%
Speed & response59022%
Quality & results53520%
Would recommend46118%
Price & value1004%
Communication944%
Honesty & trust351%
What customers talk about
We read 1,459 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were all professional, friendly, courteous, and incredibly efficient!”
“The movers were rude, inexperienced, confrontational, and careless.”
“Great from my first call to them to ON TIME delivery!”
“The damages, delays, evasiveness, and attempted gag clause make this is a company we would not use again and will not recommend under any circumstances.”
“We had excellent service with Krupp moving company.”
“They damaged 17 pieces of furniture, ran out of packing materials and even seemed to be having a contest over who could carry the heaviest items — at…”
“I’m still happily awarding five stars because when I expressed my concerns, the owner reached out and responded personally.”
“Edit 10/17/26 - I have been unable to get a response from Krupp for almost 6 months regarding a deposit they will not return.”
“They are absolutely worth the money, and I will continue to recommend them to anyone who needs a great moving crew.”
“Very convenient for them as this was a very expensive piece of furniture.”
“Although there was a frustrating hiccup with communication leading up to moving day, I couldn’t have been happier with the actual moving experience!”
“I have no choice but to file a police report which might hurt theses young men's life, but I'm being ignored 15 days after move.”
“I highly recommend this crew to anyone looking for a reliable and professional moving team.”
“I feel scammed and ANGRY now that I saw it unpacked.”
People customers mention
Skyler122 reviews
Ashton120 reviews
Alex100 reviews
Justin100 reviews
Jack88 reviews
Reggie76 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Krupp Moving & Storage - Columbus Movers for 8 kinds of job. Pick one to see what they paid and said.
MattLocal Guide · 133 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 21 hours ago★★★★★
Evan and Maurice were great dudes who moved us. Very professional and efficient. They had great communication as well. Doug was also great at taking our inventory over the phone and working us into the schedule to get movers out to us. Definitely recommend this moving company!
Paid $500–1,000Senior movingLocal moving
RahRah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★
I told the movers what was where, especially fragile items. In the end I had several things damaged or broken. They worked fast, but I think they could have slowed down enough to pay attention to the items I had told them about.
Paid $2,000–2,500Reasonable priceLocal moving
Diane4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The communication was very good. Reasonable rates. Friendly movers. They did a great job. Highly recommend.
Paid $2,000–2,500Reasonable priceLocal moving
Kathleen16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Top notch friendly service
Great from my first call to them to ON TIME delivery!
Paid $500–1,000Reasonable price
SarahLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Although there was a frustrating hiccup with communication leading up to moving day, I couldn’t have been happier with the actual moving experience!
Clay, Todd, & DeMarion were the three gentlemen who handled my move were absolutely wonderful! Originally I was only supposed to have two movers, but DeMarion was in…
Paid $500–1,000Great priceLocal moving
Melanie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had excellent service with Krupp moving company. The movers were friendly, courteous and efficient. They also finished over an hour earlier than was estimated. We would highly recommend this company!
Evan and Maurice were great dudes who moved us. Very professional and efficient. They had great communication as well. Doug was also great at taking our inventory over the phone and working us into the schedule to get movers out to us. Definitely recommend this moving company!
Price: $500–1,000
Services: Senior moving, Local moving
Response from the owner · 21 hours ago
Thank you, Matt. We're thrilled Evan, Maurice, and Doug provided professional, efficient service and clear communication. We appreciate your recommendation and the trust you placed in us.
RahRah2 reviewsiTotal number of Google reviews RahRah has written across all businesses on Google Maps, not just this one.
I told the movers what was where, especially fragile items. In the end I had several things damaged or broken. They worked fast, but I think they could have slowed down enough to pay attention to the items I had told them about.
Price assessment: Reasonable price
Price: $2,000–2,500
Services: Local moving
Response from the owner · 3 days ago
RahRah, I am very sorry to hear several of your fragile items were damaged after you clearly pointed them out. Thank you for noting that the crew moved quickly but did not take the extra care you requested. We will review this job with the team and reinforce handling and pacing procedures for fragile items to make sure instructions are followed. We appreciate your feedback and will work to earn back your trust.
Diane Hutson4 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
The communication was very good. Reasonable rates. Friendly movers. They did a great job. Highly recommend.
Price assessment: Reasonable price
Price: $2,000–2,500
Services: Local moving
Response from the owner · 4 days ago
Thank you, Diane! We are thrilled to hear our team provided clear communication, reasonable rates, and friendly service. Your recommendation means a lot to us and we appreciate you taking the time to share your experience.
Kathleen Ballinger16 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Top notch friendly service
Great from my first call to them to ON TIME delivery!
Price assessment: Reasonable price
Price: $500–1,000
Response from the owner · 4 days ago
Thank you, Kathleen. We are delighted to hear our team was friendly and that everything from your first call through to on-time delivery met your expectations. We appreciate the five-star review and look forward to serving you again.
Sarah ElizabethLocal Guide · 48 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Although there was a frustrating hiccup with communication leading up to moving day, I couldn’t have been happier with the actual moving experience!
Clay, Todd, & DeMarion were the three gentlemen who handled my move were absolutely wonderful! Originally I was only supposed to have two movers, but DeMarion was in training. They were all professional, friendly, courteous, and incredibly efficient! 🦖🦖🦖
They finished ahead of schedule, handled everything with care, and my final bill was less than originally estimated. Yay!
I hope the company continues improving its communication and coordination because every other part of the experience was excellent!
I’m still happily awarding five stars because when I expressed my concerns, the owner reached out and responded personally. And THAT is why I love supporting local businesses!
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · 5 days ago
Thank you, Sarah, for your thoughtful review and for awarding us five stars. We apologize for the communication hiccup before moving day and appreciate you letting us know so we can improve our coordination. We will share your kind words with Clay, Todd, and DeMarion, they will be thrilled to hear you found them professional, friendly, and efficient. We are glad the owner was able to reach out and that the move itself exceeded your expectations. Thank you for supporting local businesses and for recommending us.
Keaton Webb2 reviewsiTotal number of Google reviews Keaton has written across all businesses on Google Maps, not just this one.
Edit 10/17/26 - I have been unable to get a response from Krupp for almost 6 months regarding a deposit they will not return. I placed a deposit for an out-of-state move for over $700, but ended up doing a smaller local move. I have been following up with them about this deposit and have received zero response. The lack of professionalism has been unbelievable. I have reached out to their sales, info, and support emails, as well as the owner's email directly with absolutely zero response. On top of this, I found out that a large majority of items that were supposed to be moved to the apartment, ended up in my storage unit instead. They also could not fit everything that we had originally quoted, which left about 10% of my things at the original address. I had to take two additional days off of work and move 25-30% of my entire estate by myself, after paying over $2700 for the local move, which was 50% more than the quote to begin with because they were unprepared and took an extra 4 hours to complete the job over what was quoted. There were multiple items with damage as well. I cannot recommend Krupp.
Price assessment: Overpriced
Price: $2,000+
Services: Local moving
Response from the owner · 6 months ago
Thank you, Keaton! We're thrilled you had a fantastic experience with Krupp, Eli, CJ, and Ash. We’ll pass along your kind words to the team. We appreciate you choosing us and hope to help again or assist any friends or family in the future.
Th3_phyn70m_r3d_5h1ftLocal Guide · 7 reviewsiTotal number of Google reviews Th3_phyn70m_r3d_5h1ft has written across all businesses on Google Maps, not just this one.
They where fast, effective, on time, and friendly. Scheduling is easy. I had to reschedule, and that was simple and easy as wwell. Highly recommend.
Response from the owner · a week ago
Thanks so much for the great review and recommendation. We are glad our team was fast, effective, on time, and friendly, and that scheduling and rescheduling were simple for you. We appreciate you choosing us and sharing your experience.
Melanie Houston4 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
We had excellent service with Krupp moving company. The movers were friendly, courteous and efficient. They also finished over an hour earlier than was estimated. We would highly recommend this company!
Price assessment: Reasonable price
Price: $2,500–3,000
Services: Local moving
Response from the owner · a week ago
Thank you, Melanie, for sharing your experience. We are thrilled our team was friendly, courteous and efficient, and that they finished earlier than estimated. We appreciate your recommendation and are here whenever you need moving assistance in the future.
E C6 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
I strongly advise anyone considering using Krupp Moving & Storage to look elsewhere. Our experience with them was unacceptable on every level. The movers were rude, inexperienced, confrontational, and careless. They damaged 17 pieces of furniture, ran out of packing materials and even seemed to be having a contest over who could carry the heaviest items — at the expense of our belongings. A 6.45‑hour estimate turned into an exhausting 11.45‑hour move due to their lack of skill and preparation.
The claims process was equally disappointing. They promised a 30‑day resolution, yet it dragged on for over 60 days, and only progressed because we repeatedly followed up. When they missed their own deadline, we attempted to escalate the issue to the owner and was told he is “always on the road,” has no phone number, no voicemail, and cannot be contacted.
They also attempted to include a gag clause in the settlement that would have prevented us, our family, or even friends from speaking about the move. We pushed back, and they eventually removed it. That attempt alone is a major red flag.
Although the claim was ultimately settled, the extensive damage to our furnishings can never be repaired to the original condition, and no amount of compensation can address the time, effort, or mental stress of pursuing this claim. The damages, delays, evasiveness, and attempted gag clause make this is a company we would not use again and will not recommend under any circumstances.
Price assessment: Overpriced
Price: $2,500–3,000
Services: Local moving, In-state moving
Response from the owner · a week ago
We are very sorry to hear about your experience and apologize for the distress and disruption this caused. This is far below the standard we strive for, and we take reports of damaged items, unprofessional behavior, lengthy delays, and problematic contract language very seriously. We will review your claim and our internal procedures, including crew training, packing supplies, and claims communications, and will address any shortcomings we find. Thank you for bringing these issues to our attention; we will use your feedback to make improvements.
Gus Whiteside1 reviewiTotal number of Google reviews Gus has written across all businesses on Google Maps, not just this one.
Our move was exceptional! All 4 gentlemen had the order in which they needed to do things down to a science. They were very efficient and took really good care of our furniture. They went through the whole house with us to identify what was going and wrapped and boxed the breakable pictures/art etc. they were friendly and fun as well. They helped make a stressful day much less stressful. This is the second time we have used them and 3 of the guys were repeats. We have one more move to go to combine 2 households into 1 and we will be hiring them again and requesting the same guys. Highly recommended!
Thank you, Gus, we appreciate you taking the time to leave this feedback. We're glad to hear our team was polite, your property felt protected, and there were no price surprises. We look forward to serving you again.
