Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Kyle Long's Plumbing and More, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%63+15.3Value 14%68+9.6Replies to reviews 7%62+4.4Momentum penalty54−4.6Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE

Kyle Long's Plumbing and More, LLC

Bloomsburg, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 14 sump pump repair services · 4.8★ from 50 Google reviews

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Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kyle Long's Plumbing and More, LLC is better than 76% of sump pump repair services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kyle Long's Plumbing and More, LLC is better than 63% of sump pump repair services.B
63
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kyle Long's Plumbing and More, LLC is better than 100% of sump pump repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kyle Long's Plumbing and More, LLC is better than 68% of sump pump repair services.B
68
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kyle Long's Plumbing and More, LLC is better than 54% of sump pump repair services.C
54
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kyle Long's Plumbing and More, LLC is better than 62% of sump pump repair services.B
62

Reviews for your job

Customers hired Kyle Long's Plumbing and More, LLC for 4 kinds of job.

Kyle Long's Plumbing and More, LLC for pump repairs & installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Pump repairs & installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Pump repairs & installation”

Al7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kyle showed up on short notice and on time when we had low water pressure in the house. He quickly was able to diagnose a problem with our main water line coming from the well. He knew exactly what repairs we needed. He said he would be back with all the materials and tools he needed to complete the repair. He…

Customer photo from Al's reviewCustomer photo from Al's reviewCustomer photo from Al's review
Paid $1,000+Reasonable pricePump installationPump repairs & installation
Francis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very professional, skilled craftsman. Arrived same day and fixed the problem. I highly recommend for well pump issues.

Paid $1,000+Reasonable pricePump installationPump repairs & installation
Diane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kyle is THE BEST. For work on our well pump and water treatment, he did an amazing job. He answers texts, calls and showed up when we REALLY needed him. And his prices are very fair. In addition, he and Colby are kind and respectful. I wish I could give more than 5 stars. Do not hesitate to call him with any…

Great pricePump installationPump repairs & installationService not listed

Price

$700+46% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 50%Overpriced 10%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Pump installation3—
Pump repairs & installation3—
Plumbing pipe repair2$269–$1.4k
Drain cleaning2$248–$506

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