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L & T Auto Repair

Auto repair shop · San Jose, CA · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%30+2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#263 of 482 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 46%
4.9 ★★★★★ 121 Google reviews · 7 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

L & T Auto Repair at a glance

Google reviewers rate L & T Auto Repair 4.9 out of 5 based on 121 reviews. Customers frequently cite honest communication, competitive pricing, and timely service for repairs ranging from oil changes to complex diagnostics. Recurring themes include the staff’s willingness to advise against unnecessary work and their friendly demeanor. The few negative reviews mention instances where repairs did not last as expected or where costs were not fully explained before work began.

  • Google rating: 4.9 out of 5 from 121 reviews (97% five-star).
  • Reviews on this page: 121 Google reviews (102 with written comments).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 10, 2026.
  • Service: Auto Repair Shop serving San Jose, California.

Data from Google, last updated November 3, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction91Reliability80Craft & service100Value100Momentum100Replies to reviews30Satisfaction: 91 (median 88)Reliability: 80 (median 85)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 30 (median 56)
L & T Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.L & T Auto Repair: 91/100 on this factor. Category median: 88.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.L & T Auto Repair: 80/100 on this factor. Category median: 85.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.L & T Auto Repair: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.L & T Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.L & T Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.L & T Auto Repair: 30/100 on this factor. Category median: 56.D
30

Bar = this company · dark tick = category median.

Star ratings

121 Google reviews we collected

  • 5 stars11797%
  • 4 stars11%
  • 3 stars11%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 102 written reviews

  • Praise19397%
  • Complaints53%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price457%
  • Reasonable343%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Honesty & trust4824%
  • Staff & attitude4121%
  • Price & value3719%
  • Quality & results2714%
  • Would recommend2111%
  • Speed & response2010%
  • Communication42%

What customers talk about

We read 102 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very respectful, honest and pay attention to detail!”
  • “Fantastic mechanics - knowledgeable, honest, and upfront about what would (and wouldn't) need work and when.”
  • “Repair costs were very reasonable and they got the job done quick.”
    “I was never talked down to or overcharged.”
  • “They do incredibly good work and have extremely wonderful customer care!”
  • “I’d highly recommend him for anyone who doesn’t know enough about their cars and wants a honest mechanic to come in and help you in a fair way.”
    “Cannot recommend this place enough.”
  • “The cost is very reasonable and service was very fast.”
  • “When I picked up my car, he spent time to show me the replaced parts and explained what has been done and such.”

People customers mention

  • Justin 5 reviews
  • Vinh 5 reviews
  • Vin 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired L & T Auto Repair for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I want to say thank you to Justin from L &T Auto Repair Shop for doing a good job on my 2018 Toyota Camry good automatic 2026

Great priceAuto maintenance
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very respectful, honest and pay attention to detail! Over all good service from these guys.

General repairs & maintenance
StevenLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I've been here twice. Fantastic mechanics - knowledgeable, honest, and upfront about what would (and wouldn't) need work and when. I only wish I'd discovered them a long time ago.

Great price
Janaki3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I brought a car I was about to buy here to get a full inspection. I’m incredibly grateful to the man I worked with who told me everything I needed to know about the vehicle. He provided vital information that I brought back to the dealer. Highly recommend this shop! He was a joy to work with. Honest and informative.

Great priceGeneral repairs & maintenance
Gabrielle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I would recommend anyone to this auto repair shop. They are open and honest about pricing and diagnostics.

RolandLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Awesome auto repair shop. My BMW 535i had engine oil leak (issue with engine valve cover). A friend of mine referred me to this shop. It’s his go-to auto shop. Justin is the best, polite and honest and trustworthy. I dropped off my car on Monday and it was ready on Tuesday. He had spark plugs replaced for me (per my…

Great priceService not listed

Photos

Customer reviews

4.9 ★★★★★ 121 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Alex Rivera2 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I want to say thank you to Justin from L &T Auto Repair Shop for doing a good job on my 2018 Toyota Camry good automatic 2026

  • Price assessment: Great price
  • Services: General repairs & maintenance
  • Services: Auto maintenance
Joseph Evans1 reviewTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very respectful, honest and pay attention to detail! Over all good service from these guys.

  • Services: General repairs & maintenance
Steven ZierkLocal Guide · 30 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've been here twice. Fantastic mechanics - knowledgeable, honest, and upfront about what would (and wouldn't) need work and when. I only wish I'd discovered them a long time ago.

  • Price assessment: Great price
Janaki Little3 reviewsTotal number of Google reviews Janaki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I brought a car I was about to buy here to get a full inspection. I’m incredibly grateful to the man I worked with who told me everything I needed to know about the vehicle. He provided vital information that I brought back to the dealer. Highly recommend this shop! He was a joy to work with. Honest and informative.

  • Price assessment: Great price
  • Services: General repairs & maintenance
Gabrielle Garcia5 reviewsTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I would recommend anyone to this auto repair shop. They are open and honest about pricing and diagnostics.

Roland WangLocal Guide · 14 reviewsTotal number of Google reviews Roland has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome auto repair shop. My BMW 535i had engine oil leak (issue with engine valve cover). A friend of mine referred me to this shop. It’s his go-to auto shop. Justin is the best, polite and honest and trustworthy. I dropped off my car on Monday and it was ready on Tuesday. He had spark plugs replaced for me (per my request), and only charged me parts without any labor charge. When I picked up my car, he spent time to show me the replaced parts and explained what has been done and such. It’s my go-to auto shop now.

  • Price assessment: Great price
  • Services: Service not listed
Mohammad Danish DeenLocal Guide · 17 reviewsTotal number of Google reviews Mohammad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Diep is great. He is quick and timely. I got multiple things on my lexus is250 including coolant service, differential service, oil change.

  • Price assessment: Reasonable price
  • Services: General repairs & maintenance, Oil change
Ian MLocal Guide · 18 reviewsTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are awesome! I took my C4 Corvette in due to an ignition issue and they helped me with an initial diagnostic of the problem and also did a fuel filter swap which was badly needed. They were kind throughout the process, their prices were very competitive, and they importantly advised me against work they felt I didn't need instead of just doing the job to earn more. Honest, hard working guys who run a solid shop. Thank you! - Ian

Tiffany RoperLocal Guide · 51 reviewsTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Been going here for years. I always recommend people to it.

Lars Marienlund7 reviewsTotal number of Google reviews Lars has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Diep was very friendly and helpful. Repair costs were very reasonable and they got the job done quick. This place will be my new go-to. 5/5 great experience here

L & T Auto Repair on Google Maps →

Business details