iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%24+1.7Craft & service penalty99−0.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 20 garbage disposal repairiPosition by Experts Score among all companies we track in this category. · better than 53%
4.9★★★★★199 Google reviews · 6 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$417typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Lane Plumbing Inc 4.9 out of 5 based on 199 reviews, with the owner not replying to any feedback. Customers frequently praise punctual arrivals, professional communication, and fair pricing for services including sink installations, leak repairs, and whole-house replumbing. Recurring themes highlight efficient troubleshooting and thorough cleanup after jobs. However, some low-star reviews criticize high service call fees, lack of detailed receipts, and instances of perceived rudeness or improper installation practices.
Google rating: 4.9 out of 5 from 199 reviews (96% five-star).
Reviews on this page: 199 Google reviews (150 with written comments, 8 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Lane Plumbing IncGarbage Disposal Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lane Plumbing Inc: 92/100 on this factor. Category median: 90.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lane Plumbing Inc: 87/100 on this factor. Category median: 88.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lane Plumbing Inc: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lane Plumbing Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lane Plumbing Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lane Plumbing Inc: 24/100 on this factor. Category median: 75.D
24
Bar = this company · dark tick = category median.
Star ratings
199 Google reviews we collected
4.9of 5
5 stars19196%
4 stars21%
3 stars00%
2 stars11%
1 star53%
Praise vs complaints
Phrases our text analysis found in 150 written reviews
97%praise
Praise29697%
Complaints103%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1940%
Reasonable2756%
Overpriced12%
Not sure12%
$417+23% vs typical garbage disposal repair
Middle half of what 39 customers paid ($292–$613) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7424%
Speed & response7023%
Quality & results6722%
Would recommend3913%
Price & value289%
Communication176%
Honesty & trust114%
What customers talk about
We read 150 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From our first meeting, Howard was friendly, knowledgeable, and thorough, and we felt his quote was fair.”
“Wesley and Andrew arrived on time and explored the situation.”
“Haden and his teammate at Lane Plumbing did a great job assisting in our kitchen redo.”
“Lane was awesome would recommend them without a doubt.”
“Cannot recommend them enough.”
“Excellent professional work and reasonable pricing.”
“Too Expensive!”
“What truly stood out was the communication throughout the project.”
“Lane Plumbing has earned our trust and will be our first and only call for any future plumbing or gas line work.”
People customers mention
Howard8 reviews
Jeff8 reviews
Heather4 reviews
Hayden3 reviews
Haden3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lane Plumbing Inc for 8 kinds of job. Pick one to see what they paid and said.
LLesleyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had made an appointment for a shower leak. They gave me a date a week out but a cancellation happened and I was able to move up several days. Wesley and Andrew arrived on time and explored the situation. They were able to quickly troubleshoot it and did their magic. The leak was resolved and everything was ready to rock and roll. Highly recommend.
Paid $200–400Reasonable pricePlumbing leak repair
JJohnLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Fantastic service. Fantastic staff. Literally felt like family.
Joe Jeff Wesley Heather. Howard.
All amazing
AAriel13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Incredibly nice people. They were willing to work with me and help me find a solution to a stressful situation.
Paid $200–400Great priceService not listed
İİbrahim291 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fast response, top-tier workmanship, and great customer service. They resolved our plumbing problem seamlessly. 5 stars all the way!
MMichele2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Jeff and Joe were wonderful, they were great. They knew what they were doing and they were so nice, I will always use Lane for my plumbing needs.
Paid $200–400Great priceDrain cleaning
SSue3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have used Lane Plumbing exclusively for decades, following my Dad’s footsteps, as he used them for decades also. They are my go-to for repairs & services! Thank you Wesley & Andrew! I appreciate your help! Great Job !!
My wife and I received quotes from several companies to replace our whole house galvanized plumbing with PEX, install new outdoor spigots, and replace a utility sink. From our first meeting, Howard was friendly, knowledgeable, and thorough, and we felt his quote was fair.
What truly stood out was the communication throughout the project. Heather, Howard, and every member of the crew were welcoming, attentive, and clear about the work would be completed. They made us feel comfortable and confident from start to finish.
We were prepared for the work to take the majority of day, but Howard, the owner, was on-site with a well-staffed crew, and they completed the job in just four and a half hours. They tested every line, walked us through the shutoff valve locations, and explained the additional work they completed at no extra charge.
We sincerely appreciate the care, professionalism, and effort everyone put into our project. Lane Plumbing has earned our trust and will be our first and only call for any future plumbing or gas line work.
For context, we have a 1,000 sqft brick home with an unfinished basement.
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
T
Thomas Parrelly10 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Haden and his teammate at Lane Plumbing did a great job assisting in our kitchen redo. New kitchen sink, new faucet, returned the water flow and hooked up the garbage disposal. Would have had to wait a week on 3 other service vendors. Haden and Lane Plumbing were to my house 3 hours after I called! Thank you!!
Services: Faucet installation
V
Vince Macari5 reviewsiTotal number of Google reviews Vince has written across all businesses on Google Maps, not just this one.
I had made an appointment for a shower leak. They gave me a date a week out but a cancellation happened and I was able to move up several days. Wesley and Andrew arrived on time and explored the situation. They were able to quickly troubleshoot it and did their magic. The leak was resolved and everything was ready to rock and roll. Highly recommend.
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing leak repair
D
Doug Heberger5 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
