Lansing Junk Removal

Erik, I'm sorry. You're right that our minimum is $150, and that's what you should have been charged. I'm handling that with the crew. The online form came through without an address, which caused the delay, but we should have confirmed it with you before heading out. Our new crew member also forgot the payment device, which is why he called me so I could run your card. I've emailed you directly and I'm refunding your full charge. This isn't the experience we want anyone to have with Lansing Junk Removal. Scott Toupin, Owner

Thank you for your honest feedback. We're truly glad to hear you had a positive experience with our crew — we’ll be sure to pass along your kind words to them. Regarding the pricing and value of items removed: we completely understand how frustrating it can feel when you’ve included things that seem valuable — especially items like vintage dishes, Frankoma pottery, or professional clothing. The reality is that while these items may hold personal or historical value, they often don’t sell for even a fraction of their perceived worth in today’s secondhand market. Many items, even in great condition, simply don’t move quickly or at all — and in some cases, they end up being given away just to avoid disposal. We do offer discounts when we see resale or reuse potential, as we did in your case, and we do our best to offset removal costs fairly. But it’s important to know that our pricing reflects the full service: labor, transportation, responsible disposal, and efforts to reroute as much as possible through our Free, Cheap & Antique Store, where 80–90% of items avoid the landfill. We truly appreciate your business and your transparency — and we hope to continue improving how we communicate the value and limitations of resale when these situations arise. If you'd ever like to talk further, we're always happy to listen.

Thanks so much, Chris! A tractor mower is no lightweight, so we appreciate you trusting Reed and me to wrestle it out of there for you. Showing up on time and treating people right is a big deal to us, and it's great to hear that came through. If anything else ever needs to go, you know who to call! —Scott, Alicia & The Lansing Junk Removal Team 🚛♻️

Thank you so much, Anne! We’re honored you’ve trusted us not just once, but twice—it truly means a lot. We’re glad to hear our crew made a great impression with their professionalism and courtesy. We’re always here whenever you need a hand again! —The Lansing Junk Removal Team 🚛♻️

Thank you so much, Nick! 😄 We love that this started as "just a couch" and turned into a full-blown cleanout adventure! We're glad our team was able to roll with the changes and help make your move a little less stressful. We always strive to be flexible, transparent, and thorough—from confirming every item before removal to providing before-and-after photos for peace of mind. Thank you for trusting us with the job and for the amazing recommendation. We're honored to earn the A+++ in your book! —The Lansing Junk Removal Team 🚛♻️📸

Thank you so much, Mya! We’re thrilled to hear the dumpster rental process was quick, easy, and stress-free for you. Clear communication and making things as painless as possible are exactly what we aim for! We’re glad you and your dad were able to tackle the cleanout without the hassle. Thank you again for the amazing recommendation—it truly means a lot to us! —The Lansing Junk Removal Team 🚛♻️ It was nice to meet you too -Scott

Thank you so much, Irene! We’re glad to hear the communication, scheduling, and overall experience met your expectations. We know timing can be important, so we’re happy we could get you on the schedule quickly and make the process smooth from start to finish. We truly appreciate your kind words! —The Lansing Junk Removal Team 🚛♻️

Thank you so much, Shirley! We truly appreciate your kind words. Anthony and Austin will be thrilled to hear your feedback—they take great pride in making even the toughest jobs look easy! 💪 We know unique layouts and heavy furniture can be a challenge, so we’re glad we could make the process smooth and stress-free for you. Thank you again for your trust and recommendation—we’re always here whenever you need us! —The Lansing Junk Removal Team 🚛♻️

Thanks, Janet! New furniture day should never be ruined by old furniture problems 😄🛋️🛻. We’re so glad we could step in quickly and get it handled in 10 minutes flat. Appreciate you choosing Lansing Junk Removal — we’re always here when the next surprise haul shows up! ♻️💚

Thank you so much, Amy! We truly appreciate you taking the time to share such a detailed experience. It’s great to hear that the communication leading up to your appointment was helpful, and that our team made a strong first impression right from the start. We love that you noticed the small details—like protecting your door and wreath—as well as the teamwork and communication during the job. That’s exactly the level of care and professionalism we aim for every time. We’re honored by your recommendation and look forward to helping you with that basement cleanout whenever you’re ready! —The Lansing Junk Removal Team 🚛♻️