JAMES WATSON6 reviewsTotal number of Google reviews JAMES has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat trusted work
Legacy Lawn Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%63+40Reliability 28%47+13.3Replies to reviews 8%74+6.1Momentum penalty93−0.7Experts Score= 59Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 27 sod installation servicesPosition by Experts Score among all companies we track in this category. · better than 15%
4.6 ★★★★★ 32 Google reviews · 8 photos
88%five-star reviews
4.56★last 12 monthsAverage stars on reviews from the last 12 months only.
9.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
25%reviews answered by the owner
Oct 2026latest review
Legacy Lawn Service at a glance
Google reviewers rate Legacy Lawn Service 4.6 out of 5 based on 32 reviews, with the owner responding to 25% of them. Customers frequently praise the company for punctuality, clear communication, affordable pricing, and consistent lawn maintenance quality. However, a small number of low-star reviews cite inconsistent workmanship, such as uneven cutting or missed details, alongside complaints about contract changes and unprofessionalism regarding commercial jobs.
- Google rating: 4.6 out of 5 from 32 reviews (88% five-star).
- Reviews on this page: 32 Google reviews (26 with written comments, 1 with photos).
- Owner responses: the business replied to 25% of reviews.
- Most recent review: October 22, 2026.
- Service: Sod Installation Service serving Baldwin, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other sod installation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Legacy Lawn Service: 63/100 on this factor. Category median: 81.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Legacy Lawn Service: 47/100 on this factor. Category median: 72.C
47
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 80.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Legacy Lawn Service: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Legacy Lawn Service: 74/100 on this factor. Category median: 93.B
74
Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
- 5 stars2888%
- 4 stars13%
- 3 stars00%
- 2 stars13%
- 1 star26%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
- Praise4390%
- Complaints510%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1225%
- Quality & results1021%
- Price & value715%
- Speed & response510%
- Honesty & trust510%
- Would recommend510%
- Communication48%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great great lawn Care and courteous professional lawn guys.”
“They did a great job even without my specific instructions.”
“The prices are MUCH more reasonable than what i had been paying.”
“They are very dependable, responsive and respectful.”
“We’ve used them for about a year and they’re reliable and cost effective.”
“I definitely recommend them.”
“Would highly recommend going with another landscaper.”
“Always do great work, but more importantly they are great with communication and easy to work with!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Edward11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
Very good from the initial start up of my service meaning friendly and easy to set up payment. Very impressive web site, Unfortunately I was not pleased, the person that cut my lawn was very inexperienced, my grass was cut so low that you could see the roots, I asked to meet the owner or person servicing my lawn…
Great price
Lyvette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The lawn care experts were great. They did a great job even without my specific instructions. The front and back yard looks very good.
Great price
Alphonso6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Good communication & efficient service. Very customer oriented & concerns for assistance if needed.
SabrinaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
Great great lawn Care and courteous professional lawn guys. Update 10/31/25, still the best lawn service there is! Consistent great service! Thank you!
cindy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Legacy Lawn Service does a phenomenal job on our yard. They cut and trim to perfection. Yard looks great and is very clean. Prices are affordable. I definitely recommend them.
Gregory7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Signed with Legacy Lawn for a commercial job. First they underbid and wanted to amend contract for a higher price and then quit before ever showing up. Very unprofessional and amateurish. Would highly recommend going with another landscaper.
Photos
Customer reviews
4.6 ★★★★★ 32 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Edward Johnson11 reviewsTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good from the initial start up of my service meaning friendly and easy to set up payment. Very impressive web site, Unfortunately I was not pleased, the person that cut my lawn was very inexperienced, my grass was cut so low that you could see the roots, I asked to meet the owner or person servicing my lawn prior to my first service , that also didn't happen. I cancelled my service after seeing the finished results. I am currently waiting for my refund.
- Price assessment: Great price
Lyvette Geddes2 reviewsTotal number of Google reviews Lyvette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe lawn care experts were great. They did a great job even without my specific instructions. The front and back yard looks very good.
- Price assessment: Great price
Quinn MacAir8 reviewsTotal number of Google reviews Quinn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery happy with Tyler & his staff. Very nice young men.
Alphonso Hemmeain6 reviewsTotal number of Google reviews Alphonso has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood communication & efficient service. Very customer oriented & concerns for assistance if needed.
Jesse GardnerLocal Guide · 21 reviewsTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional and Honest for a very fair price.
Sabrina sizemoreLocal Guide · 25 reviewsTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat great lawn Care and courteous professional lawn guys. Update 10/31/25, still the best lawn service there is! Consistent great service! Thank you!
Response from the owner · 2 years ago
Thank you Sabrina! We are thankful for the opportunity to maintain your lawn!
Oscar Norton2 reviewsTotal number of Google reviews Oscar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service I’m extremely satisfied with the quality of work!!!!!
cindy ullah1 reviewTotal number of Google reviews cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLegacy Lawn Service does a phenomenal job on our yard. They cut and trim to perfection. Yard looks great and is very clean. Prices are affordable. I definitely recommend them.
Response from the owner · a year ago
Thank you so much for your kind words! We are thrilled to hear you’re happy with the yard care.
William Riggs11 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery prompt, proficient, and professional.
Business details
- Phone: (904) 434-3157
- Website: legacylawnservice.com
- Service area: Baldwin, FL