Experts Reviews · Company report
Legacy Plumbing & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Legacy Plumbing & Electric

Irving, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 2,321 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Legacy Plumbing & Electric is better than 95% of plumbers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Legacy Plumbing & Electric is better than 92% of plumbers.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Legacy Plumbing & Electric is better than 96% of plumbers.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Legacy Plumbing & Electric is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Legacy Plumbing & Electric is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Legacy Plumbing & Electric is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Legacy Plumbing & Electric for 8 kinds of job.

Legacy Plumbing & Electric for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.141
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$606
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 105
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 141 Google reviews tagged “Toilet repair” · showing 20

Susan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Legacy plumbing came to my home today for an emergency pipe/ water issue. They were professional and thorough and did an excellent job diagnosing my issue. They repaired what they could do. And will be coming back next week to complete the problem. Very satisfied customer. Would absolutely recommend their services! Thank-you

Paid $600–800Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
Scott7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Always 100% professional, honest, and upfront with their pricing. Every time I have had them out, the technician tries everything possible to save me money on the service. They do solid work all around.

Reasonable priceToilet repairGarbage disposal installationFaucet repair
Wayne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I was very impressed with the professionalism of Legacy. Ramone Smothers is professional, knowledgeable, skilled, and courteous.

Paid $400–600Reasonable priceToilet repairPlumbing leak detectionFaucet repair
Cheryl12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Sheldon was knowledgeable, professional and completed my repairs quickly.

Paid $200–400Reasonable priceToilet repair
Loretta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Love working with Legacy. I had a toilet that wouldn’t stop running with a worn out flushing assembly. They came in fixed it in no time and not only cleaned up thru checked my water heater to make sure it was in good shape too. Highly professional, on time, polite and exceptional. Thank you!

Paid $200–400Reasonable priceToilet repair
Lea4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Very knowledgeable, trustworthy, on time, and kind!!

Paid $800–1,000Reasonable priceToilet repairPlumbing leak detectionFaucet repair
michelle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Brandon was courteous, knowledgeable and honest!!

Reasonable priceToilet repairPlumbing pipe repair
Bruni4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mr sims was professional. I got price up front which was reasonable. Everything is working fine again and I couldn’t be more pleased. Thanks

Paid $200–400Reasonable priceToilet repair
JimLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jason is a consummate professional in every regard. I would recommend this company to anybody and everybody!

Paid $600–800Great priceToilet repairPlumbing pipe repair
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Called donating toilet. Were there early, specific about what they found and didn’t do more than they needed to do. Repaired it quickly with photos. Inhave used them Multiple Times and recommend them Highly

Paid $200–400Not sureToilet repair
Nicholas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely outstanding service from Legacy Plumbing! ⭐⭐⭐⭐⭐ I had what I thought was going to be a simple toilet repair, but it turned out the toilet itself needed to be replaced due to some poor craftsmanship from previous companies. The last homeowner had a cheap toilet installed, which created more problems than…

Toilet repair
A5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

You get what you pay for. A knowledgeable plumber that will give you an honest assessment and allow you to choose the best solution for you. They return calls immediately. Very professional. On time. Very pleased. I’d rather pay $50 more and get advice that is legitimate than save $50 and be left with a problem that…

Paid $200–400Reasonable priceToilet repairPlumbing pipe repairService not listed
Evelyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Eric Humphreys is an exceptional plumber with the knowledge and experience to use his mind before his hands. Instead of immediately recommending tunneling or jackhammering the slab, as many plumbers might do to repair a toilet flange in the drain line, Eric carefully evaluated the situation and found a solution that…

Paid $1,000–1,200Reasonable priceToilet repair
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Benjamin gave excellent and professional service. Above and beyond.

Paid $200–400Reasonable priceToilet repair
Peter6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing service! Very transparent on pricing and very thorough. Adam and Dakota were fantastic!

Great priceToilet repair
SalleeLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Josh Balker at Legacy Plumbing is the BEST plumber! Just used him to repair 2 bath sunks and a new faucet! Legavy Offers great service and helpful ideas! Highly recommend

Paid $400–600Toilet repair
Shelly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Legacy Plumbing was fantastic! I’ve used them several times, and they consistently provide prompt, high-quality service at a fair price. Travis was excellent, he took the time to explain the issue clearly and presented several repair options without any pressure. I truly appreciate their professionalism and would…

Paid $600–800Reasonable priceToilet repairGarbage disposal installationFaucet installation
Letha10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I consistently get a timely response, friendly & professional service, and up front pricing. Legacy Plumbing has earned my business many times over the last 11 years. I highly recommend Legacy Plumbing for all of your plumbing needs.

Reasonable priceToilet repairWater heater installationPlumbing leak detection
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brandon was very professional and extremely helpful. He was on time and I would recommend Legacy Plumbing highly!

Paid $1–200Great priceToilet repair
dkm_498011 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service and work. Josh was super and the work was very nice. He explained everything and was very personable and professional. Will definitely be using them in the future.

Reasonable priceToilet repair

Show more toilet repair reviews (121 more) →

Price

$454-3% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 74%Overpriced 2%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair158$353–$1.2k
Water heater installation144$1.2k–$2.4k
Toilet repair141$227–$606
Plumbing leak detection135$124–$633
Faucet repair99$205–$607
Plumbing leak repair85$278–$986
Outdoor plumbing system repair75$353–$1.5k
Faucet installation50$305–$986

Compare with