How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORELegacy Plumbing & Electric
Irving, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 2,321 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Legacy Plumbing & Electric for 8 kinds of job.
Legacy Plumbing & Electric for toilet repair
Clear ✕All 141 Google reviews tagged “Toilet repair” · showing 100
Legacy plumbing came to my home today for an emergency pipe/ water issue. They were professional and thorough and did an excellent job diagnosing my issue. They repaired what they could do. And will be coming back next week to complete the problem. Very satisfied customer. Would absolutely recommend their services! Thank-you
Always 100% professional, honest, and upfront with their pricing. Every time I have had them out, the technician tries everything possible to save me money on the service. They do solid work all around.
I was very impressed with the professionalism of Legacy. Ramone Smothers is professional, knowledgeable, skilled, and courteous.
Sheldon was knowledgeable, professional and completed my repairs quickly.
Love working with Legacy. I had a toilet that wouldn’t stop running with a worn out flushing assembly. They came in fixed it in no time and not only cleaned up thru checked my water heater to make sure it was in good shape too. Highly professional, on time, polite and exceptional. Thank you!
Very knowledgeable, trustworthy, on time, and kind!!
Brandon was courteous, knowledgeable and honest!!
Mr sims was professional. I got price up front which was reasonable. Everything is working fine again and I couldn’t be more pleased. Thanks
Jason is a consummate professional in every regard. I would recommend this company to anybody and everybody!
Called donating toilet. Were there early, specific about what they found and didn’t do more than they needed to do. Repaired it quickly with photos. Inhave used them Multiple Times and recommend them Highly
Absolutely outstanding service from Legacy Plumbing! ⭐⭐⭐⭐⭐ I had what I thought was going to be a simple toilet repair, but it turned out the toilet itself needed to be replaced due to some poor craftsmanship from previous companies. The last homeowner had a cheap toilet installed, which created more problems than…
You get what you pay for. A knowledgeable plumber that will give you an honest assessment and allow you to choose the best solution for you. They return calls immediately. Very professional. On time. Very pleased. I’d rather pay $50 more and get advice that is legitimate than save $50 and be left with a problem that…
Eric Humphreys is an exceptional plumber with the knowledge and experience to use his mind before his hands. Instead of immediately recommending tunneling or jackhammering the slab, as many plumbers might do to repair a toilet flange in the drain line, Eric carefully evaluated the situation and found a solution that…
Benjamin gave excellent and professional service. Above and beyond.
Amazing service! Very transparent on pricing and very thorough. Adam and Dakota were fantastic!
Josh Balker at Legacy Plumbing is the BEST plumber! Just used him to repair 2 bath sunks and a new faucet! Legavy Offers great service and helpful ideas! Highly recommend
Legacy Plumbing was fantastic! I’ve used them several times, and they consistently provide prompt, high-quality service at a fair price. Travis was excellent, he took the time to explain the issue clearly and presented several repair options without any pressure. I truly appreciate their professionalism and would…
I consistently get a timely response, friendly & professional service, and up front pricing. Legacy Plumbing has earned my business many times over the last 11 years. I highly recommend Legacy Plumbing for all of your plumbing needs.
Brandon was very professional and extremely helpful. He was on time and I would recommend Legacy Plumbing highly!
Great service and work. Josh was super and the work was very nice. He explained everything and was very personable and professional. Will definitely be using them in the future.
We have a great experience with Jason a master plumber who helped us install a new toilet. Jason was friendly, professional and offered additional information and advice. We recommend using Legacy Plumbing and Jason especially.
The representatives for Legacy Plumbing were polite and informative. They went above and beyond my expectation for the initial visit to my home. I was provided a drawing of the entire plumbing layout of the property which will help me to decide on future plumbing upgrades along with a comprehensive estimates of my…
We’ve used Legacy Plumbing many times and referred our friends and neighbors! Our tech Sheldon Sims was awesome and took care of all our needs, toilet repair, toilet installation and upgrades! Great job and 5 star service. ⭐️⭐️⭐️⭐️⭐️👏👍🇺🇸
Sheldon reset a toilet after we replaced the flooring in the bathroom. The replacement was necessary due to a toilet leak caused by an improper original installation (NOT BY LEGACY). They were great as usual, lesson learned. Legacy always for all of our plumbing!
Luis was great. Very thorough. Explained all scenarios. No surprises. I definitely felt like he was there help, not to charge as much as possible. 100% recommend this company and Luis.
Jake from Legacy Plumbing was fantastic. He was professional, knowledgeable, and diagnosed our issue. He saved us thousands from what the person from another company quoted. Glad we got a second look and that Jake showed up. Thank you sir!! I will be calling on them if needed in the future.
Matt and his team did a great job, they were pros and really helped us solve a couple of problems - I will use Legacy Plumbing for future plumbing services
I am a Legacy Plumbing regular. They are responsive, knowledgeable, and priced fairly. Travis was my tech today, he was great.
Super service. Rocky had a great attitude and fast efficient work.
Paul at Legacy Plumbing is always top notch. Great knowledge and service
Two visits. Toilet still doesn’t work. I’m out nearly 300 dollars and still have to get someone to fix my toilet!!!! I suspect they are sending out plumbing techs instead of Plumbers.
Great experience and excellent workmanship. Ben and Kyler are both exceptional in knowledge and professionalism. 5 stars all the way around.
Friendly, knowledgeable and prompt. The communication was extremely efficient and they were very transparent with cost expectations.
Sean was great and resolved our problem in less than an hour. FIVE STARS all the way!
Jason and Brandon came by today. They were extremely professional. They fixed 2 toilets in an hour. They were helpful in suggesting I purchase water leak detectors for future problems. I highly recommend Legacy plumbing.
Robbie was in and out. Was able to unclog our toilet (that had a toy stick in it) without taking the toilet apart. Great service!!!
Amazing staff and service. I called Legacy Plumbing for an emergency toilet clog. They quickly addressed and diagnosed the issue. They explained everything in detail and allowed me to watch them fix the problem. I had them come back to do a follow up procedure to more fully address the issue, and it was excellent.…
Just a wonderful experience from start to finish! Ashley was up front with pricing on the phone. Hubert and Brian came on time and fixed our issue as promised. Great service and great price. Will definitely be using them from now on.
I’ve used Legacy Plbg once before and was extremely happy with them. They had to come out for a different issue today and took care of it in no time. Both times Hubert was here and professional, quick and super nice. I would highly recommend using them
Legacy Plumbing is the best. They always provide tremendous service. They communicate very well, always on time and technicians provide knowledgeable expertise to every job they’ve done for me. Eric H. Is one of their best!!!!
Joey was very professional and explained thoroughly what was needed to be done and how he'd do it. He came for one thing and I was impressed with his work so I had work on my slow flowing sink in other bathroom. OUTSTANDING!
Luis did a great job. Outstanding customer service.
Sheldon assisted with a toilet pipe leak. Everything was resolved quickly and with ease. Thank you!
Great customer service. They solved our problem in no time. Highly recommend for your plumbing needs.
Excellent experience. Sheldon explained every step on what he did and he was very patient with our questions. Work was done quickly and well! Will use Legacy Plumbing for our future plumbing needs.
Celled Legacy Plumbing last night and scheduled a 2 - 4 pm visit for today. I was notified via text and phone call when tech was on the way. About 3:00 Luke and Ben got here. They were both VERY professional and friendly. They reviewed the work that needed to be done and quickly tackled the job. Afterwards,…
Did a fantastic job of explaining the problem, talking through the fix, and making the repair. Highly recommend calling them for any plumbing issues and I will definitely be a return customer for any additional work I need!
Philip did a great job. He was polite, knowledgeable and informative. I highly recommend Legacy Plumbing.
I’ve used Legacy Plumbing before and I have always been impressed with the knowledge, professionalism, and promptness of the technicians. They’re always on time and explain everything about the repairs they are performing.
I can’t say enough good things about Legacy Plumbing. I’ve relied on them for years, and they are consistently honest and trustworthy — which is hard to find. Wayne and Cameron are true professionals: efficient, thorough, and excellent communicators who explain the issue and options clearly. The work is always top…
Josh and Nate were very professional and determined to provide the best quality of service. After the repairs and shower installation were completed , they tested the work, and then tested and tested again to ensure all repairs/installation would hold up to any water pressure. They left the work area clean and everything put back in place.
Responsive, fast, friendly, efficient. Absolutely the best communications, timely, professional!
Daniel was polite and able to quickly repair the loose faucet handles and the leaking toilet.
Great communication before,during and after. Fixed the problem ...not a quick fix but one that addressed the root problem. Cleaned up beautifully. Cost was very reasonable will use in the Future.
Erik came to replace a toilet in one of my bathrooms and it turned out to be a great experience. He noticed a couple of other issues that needed to be corrected to help the new toilet work optimally and finished the work neatly. He even took the time to make sure I knew how to turn the water off to my house just…
Outstanding service, excellent pricing. Installed a new water heater and repaired a toilet. Jason did a great job - he was efficient, very knowledgeable and very friendly. Highly recommend.
Wayne was wonderful. They came in, fixed the problem, got paid, & left!
Nicholas was prompt in time. He identified fixed the issue. It was great to work with him.
Josh was very upfront with what might be needed to fix the problem. He got it fixed and I am satisfied with the work he did. I highly recommend this guy. He is very knowledgeable person.
Great experience. Over the phone and again when they arrived, Legacy Team explained their process and rates based on the job/issue I described and scheduled an appointment within 2 days (it was not an urgent issue otherwise they would have sent someone within the day). Joey Wong was very professional and…
Thought Mathew did a wonderful job explaining what needed to be done and our options.
Schedule easily, technician arrived on time. Eric Humphreys is well presented, made me feel at ease. He explained everything clearly, fixed the issue accurately, cleaned up thoroughly. Eric did a great job and the water supply line is back. Thank you
there are times in your life that you are going to need a plumber....don't call ghostbusters.....call legacy plumbing....ok people this business is the real deal...I'm telling the truth...Wayne saved us $58,000 on replacing our sewer...we live in Plano and have cast iron pipes...yes really...well, after Wayne said…
Had a washing machine, hot, cold, spout replaced, and a toilet guts replaced . Joey was awesome! Very helpful if Plumbing’s problems occur again, I will use them and I will ask for Joey thanks
Set an appointment and the next day called for details and explained prices. Technician came out ahead of schedule and cleared the clog I had efficiently and effectively. Very reasonable priced and very professional done. Great company! Thank you so much!
Arrived early. Was faster than expected.
Mr Joey did excellent job
We have used Legacy Plumbing in the past and they were our first choice for assessing a clogged drain in our bathroom. We were able to get a next day appointment. Our plumber, Nicholas, quickly assessed our needs and was able to get our bathroom fixture back up and running. We highly recommend Legacy Plumbing.
On time, excellent service, quality repair.
Excellent experience with Jason L. from Legacy Plumbing. Jason was professional, courteous, and clearly explained the cause of a recent toilet leak to me and the and solution. The work he completed to resolve the problem was quick and efficient. I highly recommend Legacy Plumbing.
As often as we struggle to get out of calling the plumber, Legacy is one of the few companies who understands that and built a truly friendly business. Fast response times, up front pricing with a transparent cost structure and courtesy the whole way through, working with them is a distinct pleasure. Our…
I had emergency toilet fracture due to putting out wrong chemical in bowel( sulfuric acid only is ok for septic tank not toilet. It got too hot and cracked the bowel). So, I called legacy and Dave and Mitchel came here in 26 hour. Replaced the whole thing with a better unit and also for free fix the rotten flanges…
We hired Legacy Plumbing to fix several things around the house. Brandon was fantastic, and he was able to explain everything clearly and was fast remedy the problem. Pricing was fair and the service was spectacular. Thanks again!
Legacy Plumbing did an amazing job! Punctual, professional, and meticulous. Their work was spotless, efficient, and exceeded expectations. Highly recommended for reliability!
Mike and Ben were the best. So quick to fix our toilet and sink! Had lots of helpful tips for us.
Tech was quick, thorough, skilled, and communicative. Explained his concerns and clearly lined out his recommendations for repair.
Jake and Ricardo were great. Professionalism, agility and transparency. Thank you.
Legacy Plumbing and Joey Lopez did an excellent job updating our indoor plumbing and installing a new hot water heater for us. Excellent service. A++ highly recommend!
Joey arrived as scheduled. Took care of the problem in a timely manner. Joey was polite and knowledgeable.
Great service and value!
Every time I have used Legacy Plumbing, it has been a good experience from the beginning to end. The employees are friendly and professional. Estimates are provided upfront and the plumbers come out in a timely manner. In addition, I appreciate the plumbers’ attention to detail — shoe covers upon entering the home…
Travis Sain and his teammate from Legacy Plumbing did an outstanding job at my house. Travis assessed the problems, discussed all possible solutions with me and answered any questions I had. They fixed both of my issues in a very timely manner. I couldn’t be happier with their service and will use again in future.
Paul Reynolds was my plumber. He showed up, we discussed what needed to be done, and he got right to work. He replaced the kitchen sink fixture, 4 shutoff valves, and replaced the flange on the toilet. Paul was very efficient and cleaned up as he went. I was pleased with the service. P.S. I live in a home that…
Tyler Harkleroad from Legacy Plumbing is the Best! Resolved issue immediately , explained everything in a timely manner. I highly recommend Tyler & Legacy Plumbing
Before our technician even arrived we received a text with his name, brief background and picture. Very comforting in today’s climate. Phillip was prompt, friendly and very knowledgeable/professional. Completed the service we needed timely and asked if there was anything else he could do. We highly recommend Legacy…
Ramone had a positive attitude throughout the entire repair. He was extremely thorough and fully explained the issue. I feel confident in the work he did on my toilet.
Brandon was amazing. He was very thorough and transparent on the repairs needed and any questions I had. He is friendly, knowledgeable, and overall great!
I finally found the best plumbing company in the DFW area! Robbie did not take any shortcuts and did all the projects up to code. He took the time to explain why he needed to make the necessary repairs and how to manage my equipment. Very professional, efficient, and cleaned up afterwards. Pricing is very reasonable.
Sheldon was amazing! He made a service call for our water heater but went the extra mile to help me with a toilet repair!! Awesome service!
I had a great experience with Sheldon. He came to fix a kitchen sink trash disposal which he did quickly. He said he had some extra time and asked if he could help with anything else. He helped with some other minor issues around the house and then I mentioned that the bathroom off the kitchen and the hallway…
UPDATE 2/26/25…Joey L. Came by today and did an amazing job replacing a utility faucet that was leaking. He was thorough, efficient, and explained every detail of the process. I will always use Legacy Plumbing! Johnny and Jordan were AMAZING! Got multiple calls to remind me of appointment. Were on time and called…
Jake and John came to fix a previous repair that was under warranty. They showed up right on time and let me know they were on their way. They fixed the problem in a matter of minutes and were extremely friendly to work with. They also explained the issue so I could easily understand what was going on. I will be…
This is our second time using Legacy Plumbing. Andrew was very detail explaining on how he will fix the issue and ensure the problem is resolved. We appreciate his professionalism and we highly recommend this company.
Legacy Plumbing is definitely my GoTo EVERYTIME I need plumbing services done right at any of my properties in Plano. They are fair, professional, and always go above and beyond in their work. I highly recommend them. Mike and Joey were just out today to handle a big job. Once again, they outperformed my…
Gerald was awesome! very responsive, followed up with me, excellent work and a caring attitude!
Luke and Philip came out to help me with some weird sounds in my pipes and odd toilet filling issues. They were incredibly professional, respectful, kind and so patient. They took the time to explain to me how certain things worked and what they thought the problems could be. They displayed trustworthy behavior and…
Jeremy & Joey were fantastic today resolving our blockage issue in the master bath, and then tackled a running toilet issue in our guest bath. Even gave recommendations for another issue we noticed. We have been looking for a plumber that we can rely on and I believe we found our match. They took a stressful…
Excellent service the whole way through. They were able to come quickly, were very professional, transparent and fair with pricing, and got the job done. Our technician Johnny was so helpful in explaining the issue, recommending a plan, and resolving the issue. He was extremely patient and polite and will be a go to…
My family gets wonderful service from Legacy Plumbing. Jeremy and Ahndre came to our home, quickly assessed issues with my kids' sinks and my bathtub faucet, and fixed them on the spot. We've gotten service from these gentlemen before on our toilets after last year's freeze, and it's great to know that we never have to call them back for the same problem.
I have used Legacy Plumbing for several years now. Every single Legacy Plumber who has come to my house, have been friendly, professional, clean and well dressed and very personable. Jeremy and Jordan bonded with my dogs! Molly loved Jeremy! Mike and Hubert not only fixed my garage disposal, but Mike knocked down 2…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 158 | $353–$1.2k |
| Water heater installation | 144 | $1.2k–$2.4k |
| Toilet repair | 141 | $227–$606 |
| Plumbing leak detection | 135 | $124–$633 |
| Faucet repair | 99 | $205–$607 |
| Plumbing leak repair | 85 | $278–$986 |
| Outdoor plumbing system repair | 75 | $353–$1.5k |
| Faucet installation | 50 | $305–$986 |
