How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORELegacy Plumbing & Electric
Irving, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 2,321 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Legacy Plumbing & Electric for 8 kinds of job.
Legacy Plumbing & Electric for water heater installation
Clear ✕All 145 Google reviews tagged “Water heater installation” · showing 140
We had a gas leak & Legacy Plumbing came & fixed it within a day. Thank you to Eric Humpreys and Jonathan O’Dell for their great service. A new water heater was also installed. We appreciate their efficiency and hard work!
Did a great job as far as I can tell. On time and courteous. Not sure about the price as other plumber said they have to see the old water heater installation before they could give a final price. I may have overpaid but I believe the work was done well and thoroughly.
Legacy is the only plumber I will deal with. Period. Here’s why: No matter who is assigned and for what. From installation of new fixtures to leak detection, or a toilet re-build, these guys are simply the best. We have owned two homes in Plano since 1995 and have always been satisfied with the professionalism and…
Always a pleasure to have Sean work for us. He and his helper Kyler did an excellent job installing our new water heater.
Brandon was very professional, arrived timely, completed the work timely and we have confidence in the quality of the work we had done.
Amazing service. They replaced my mom's water heater and I always try to be with my mom to make sure she understands what is happening and to a lesser extent make sure she isn't being scammed. But legacy plumbing amazed me. They came clean, not smelling like smoke and on time. They told us exactly what was going to…
On time, great job. Nate was great to work with. Kept us informed along the way.
We had a great experience with Legacy Plumbing! We needed new water heaters installed quickly, as our old ones had sprung a small leak. We were able to get on their schedule quickly. Eric and Nick came over and efficiently knocked out the water heater replacement. They were friendly, shared a lot of helpful plumbing…
Mike and kaden did a good job at replace my 2 old water heaters
I consistently get a timely response, friendly & professional service, and up front pricing. Legacy Plumbing has earned my business many times over the last 11 years. I highly recommend Legacy Plumbing for all of your plumbing needs.
Paul Reynolds was a pleasure to work with. He is friendly, professional and took great care to resolve our plumbing issues!
The guys at Legacy did a great job diagnosing our problem with the tankless water heater and repairing. They provided great summary and pictures of the repairs needed and the after pictures. Thanks Eric for a job well done.
It was a considerable challenge to work in the attic to replace the water heaters when it’s 98 degrees outside but Mitchell didn’t stop till the job was finished. He’s a great guy and I will always request him when I need plumbing work.
I have used Legacy for years. They always do a great job!
On time. Work looks great
They showed up earlier than advertised and did a great job in a short amount of time. Excellent work!
Thank you to the Legacy Plumbing Team!! Everyone I communicated with did a great job. Canon helped me with the initial details and then Daniel and team did a fantastic job completing the project. It was a great experience and I highly recommend their services. Our new 75 gallon water heater is great!!
Legacy was the second quote for the project for a drain line replacement and water heater installation. Jake walked me through everything, provided photos from under the foundation and provided a very detailed invoice, which made me very comfortable. The excavation team showed up promptly and did an amazing job of…
Jake and Bryan did an excellent job replacing my old water heater and putting in a new one! Pricing was upfront and any add ons were explained and not pushed. They were communicative, efficient, and thorough. True professionals. Highly recommend!
Great job!
Always a great experience with Legacy. The crew was prompt, honest, and did a great job getting us back up and running. We will call them first for any future plumbing needs.
Legacy is the plumbing company we have been looking for. They are punctual, courteous and proficient. BTW they don’t break the bank. Sheldon was the best.
Always a pleasure when having Legacy Plumbing come out. They were recommended to me years ago and I have enjoyed their people and work. Great job on beater heater today 5-27-26! Ty
Excellent service, prompt and professional. Highly recommend.
Very professional, efficient, knowledgeable, and courteous. The team (Robbie Parton and his teammate) showed up within an hour and a half of my call. A very good experience! Thank you to the entire Legacy Plumbing team. From the initial call to the service to the final payment and job close out.
I had a pleasant experience communicating with Paul Reynolds, who installed the water heater professionally and efficiently. Dustin Martin in the office was very patient and provided detailed and focused information to help me make a decision.
We have been customers of Legacy for several years. Recently switched from 2 water heaters to a single Tankless system. I was skeptical at first, but I checked around and found the solution design was solid and went for it. Mike and his crew were excellent. They also fixed our emergency shutoff which after 44…
I have used Legacy Plumbing a few times and it is always a good, professional experience. On this occasion they supplied and installed a new water heater and an Autohot on demand recirculation system that I had bought. Eric was very thorough and explained everything to me fully. He showed me how to maintain…
Great experience and excellent workmanship. Ben and Kyler are both exceptional in knowledge and professionalism. 5 stars all the way around.
Mr Sanchez was on time and very friendly. He took the time to explain the costs and potential issues of my 2 main options. the work was done and has been working great the last couple days since installation.
Truly exceptional service and quality.
Always a great experience.
Had my water heater replaced today. Sheldon and Kyler from Legacy Plumbing did a great job. Very conscientious and careful to do a safe, complete and clean job. I highly recommend them for plumbing needs.
Second time using Legacy plumbing. Technician Eric Humphreys did an amazing job installing my water heater. On time, very professional and they do high quality work. I will continue to use there services in the future. Thank you Eric! Keep up the great work. All the Best! John lawrence
Thanks for coming out so quickly! We have used Legacy 3 separate times in the last 1.5 years. They are extremely professional and explain exactly what they’re doing. Plus, they answer all my questions. I really appreciate that part!
Great experience with this company. The techs were knowledgeable and answered all my questions. They have reasonable prices and would recommend this company.
100 %. Live in plano and for the second time received excellent service all the way through. Mike and his helper are great!3
Great job!
Legacy Plumbing is the best. They always provide tremendous service. They communicate very well, always on time and technicians provide knowledgeable expertise to every job they’ve done for me. Eric H. Is one of their best!!!!
I highly recommend Jason for any residential plumbing needs. He recently replaced my water pressure valve and installed a tankless water heater, delivering top-tier quality at the most competitive price I found on the market. If you’re looking for genuine expertise and reliable service, Jason is the best in the business."
Jason and John were informative, helpful professionals and clearly care about the service they provide customers. I will definitely use them again for future plumbing projects
Philip, our technician, did an amazing job for us. He was very knowledgeable and cared about the quality of work he did. People like him is why we us Legacy Plumbing
I had an amazing experience with Legacy Plumbing today. Matthew and Ismael came out to go over some complex plumbing needs. They assessed the situation and explained everything so thoroughly. They didn’t try to sell anything but gave me all the necessary information to make informed decisions. I was so impressed…
Paul from Legacy Plumbing was excellent. He arrived on time, was friendly and easy to work with, transparent, and provided quality work. I would recommend him and Legacy Plumbing to anyone that has any plumbing needs.
Excellent service! They really care about their work and their customers! And they are so quick to respond!
Excellent service and quality work. They really care !!
Legacy Plumbing was fantastic. Luke had time to come out hours after our water heater went out. He was able to do a quick fix until we could get a new unit. He even noticed a few other little things that could be improved or fixed. Professional, thorough , and fast.
First time using Legacy Plumbing, and so very happy that I went with them. Very impressed with Robbie and Kyler, at their professionalism and knowledge and the quality of the work done and they were so respectful.
I wanted to give a big shout-out to Wayne and Cameron for their fantastic work installing our new tankless water heater! They showed such professionalism and care in their work that I’m a huge supporter of Legacy Plumbing. The best part was Wayne calling the next day to check in and make sure everything was going…
Excellent detailed profesional experience by Luis and business partner
Always a good visit and reasonable prices. Thank you for your superb service today! I went to schedule my service for next week but they had an opening today!
I have used Legacy Plumbing multiple times for water heater replacement and a bunch of minor fixes. They are extremely knowledgeable and professional. The quality of work is exceptional. Cannot say enough positive things about the plumber Jake Hess. He explains everything clearly and works with you to come up…
Tyler came to my house with me thinking our hot water heater needed to be replaced. This young man got the pilot to lite. He could have very easily changed us senior citizen for a new water heater. Great honest Christian only bill us for a trip change.
Used Legacy Plumbing to replace a water heater located in our attic. Communication throughout was timely and they did a great job installing it. Paul and Spencer were extremely knowledgeable and we were pleased with everything. We would highly recommend using them for any plumbing needs.
I had an excellent experience with Legacy Plumbing. They were able to come out the same day, on very short notice, and the pricing was very fair with an awesome warranty, which gave me a lot of confidence. Ramone, the technician, was outstanding. He took the time to explain everything clearly while working and made…
Outstanding service, excellent pricing. Installed a new water heater and repaired a toilet. Jason did a great job - he was efficient, very knowledgeable and very friendly. Highly recommend.
Jake was terrific Highly recommend
"Excellent experience with Legacy Plumbing. They replaced our water heater quickly and for a fair price. The technician was professional, arrived on time, and left the work area spotless. We finally have hot water again! Highly recommend."
Great work by Eric at Legacy plumbing. He was kind, respectful, knowledgeable, and a good listener. His work was impeccable. He took the time to make sure I checked everything to my satisfaction. I would highly recommend Eric and Legacy plumbing.
Second time using these guys, theyre gonna be my goto for plumbing needs!
First time I used Legacy. Service technicians were on time, had excellent knowledge of plumbing systems, and identified a high water pressure issue that prior HVAC & other plumbers neglected to check. Installed a thermostatic expansion tank to my water heater to help with noise issues. Highly recommend.
I have used Legacy Plumbing for many years. Always great service and professionalism.
Wayne & Nate were terrific! They carefully explained everything that was needed, finding an unfortunate need for a new water heater in addition to the known recirculation pump replacement we knew was a problem. I always trust this company as their solutions and pricing are transparent and fair. It is so nice to…
Had 2 hot water heaters replaced. Eric and David did a nice job and answered all my questions. Price was slightly higher than, but it was an emergency job (they came the day after we had called) and they did a very professional job.
Tankless Water heater issue - trying to get estimates to install new tankless natural gas water heater & was assigned to Technician Luis Mena who called to make sure we were home and arrived punctually on the time he mentioned. Excellent communication, very knowledgeable who did not rush into selling the product,…
Legacy Plumbing is the Best Plumbing Company Ever i have been using them for all my plumbing needs and recommend them to EVERYONE Thank You Guys!!!!!!!
We had a new water heater installed this week and the Legacy team did a great job. We have used them in the past and they again exceeded my expectations. Jason and his teammate (Caleb I believe) were very professional and did a great job.
Paul came out, replaced water heater, got me hot water quick and easy! Glad with my choice of plumber
Nicolás was very cordial, helpful and very knowledgeable, answer all my questions and concerns and keep updated of the work he was performing.
I was able to call and give them some information over the phone and they provided me with a quote. The other company I called was double the cost. James and team came out the next morning to replace our broken water heater. They did good work and were respectful of our house and time. I will definitely call for…
Very professional and efficient. So happy with their service. Highly recommend them.
Jason legacy Plumbing did top-notch.job and listen to all my questions&concerns. And really made me feel at ease. With what They were going to do & i would highway recommend them to my friends and family
*Edit: I thought I posted this already, but I guess it didn't go through? For an update, I did in fact use them again. First service was to clear a bathroom drain line, the second was for a replacement water heater. Still excellent service. Shout out to Nicholas for the water heater. Fast, friendly, efficient, and…
Great installation Josh! Professional, timely, great attention to details and thorough explanation of the work done.
From the initial phone call after noting old water heater leaking, to the prompt appointment scheduled the next day, to the technicians on the job, legacy plumbing personnel have been superb! Sean and Jacob, the technicians were great! Very professional and courteous! Arrived ahead of schedule, completed install…
Great crew. Prompt and informative. Didn’t feel like I was being upsold. Get in, get out—just how it should be.
Prompt, couteus and respectful. Did a terrific job replacing a hot water heater and a couple of old sink valves. Highly recommend.
The Legacy team (led by Hubert) did a fantastic job for us today. We were given advance notice that they were en route, they showed up on time and were courteous and professional. They performed all the work efficiently and ended up saving us some money by not having to replace our overflow tank. I highly…
I have had but a couple of home contractors/services that I would rate 5 stars. Fortunately today's installation by Legacy Plumbing of a replacement water heater was 5 stars plus. The job was done perfectly, correctly and the installers defintely took pride in their work. Thanks Matt for a job done well and for exceeding my expectations.
Brandon is the absolute best plumber we have ever had. He was fair and did a great job!
Amazing company, amazing employees. I am so glad I found you. Mike, Ben, Justin did an amazing job. Mike and Ben installed my hot water heater today. They were great and from now on they will be my plumbers. Hooray for a super company and the prices were very reasonable. Thank you guys!!!
Brandon from Legacy Plumbing always is very courteous and professional. Legacy always explains what the project will cost, although there may be an additional thing or two if they find something that must be brought up to city code. I’ve been satisfied with Brandon’s work.
Legacy Plumbing and Joey Lopez did an excellent job updating our indoor plumbing and installing a new hot water heater for us. Excellent service. A++ highly recommend!
Outstanding service at a very fair and reasonable price sums up my first ever experience with Legacy Plumbing! When I called the company, Sarah was my first point of contact. She was warm, friendly and very professional in the timely scheduling of my service and in the efficient gathering of information that might…
Jake Hess was very knowledgeable, professional and got the job done well.
Joey was excellent, but do not want to neglect the help they provided from the office during the initial call. I had two old water heaters that I should have replaced earlier. One of them failed and leaked into our attic. I shut down the water to the heaters and they were able to get out the following morning.…
Sheldon did a great job!
I've always given Legacy plumbing stellar reviews but today was just ok, I guess. Legacy used to give us great discounts because we've used them since 2005 for ALL of our plumbing needs. now that ACE Hardware bought them, their people aren't so personable or friendly. They're just robots that won't give any…
This is the second time I have used Legacy plumbing and had Ramone as my service agent. What I like about this company is they provide great service at a reasonable price. I trust Ramone as he does not try to sell me things I don’t need. Yesterday I had 2 new hot water heaters installed. It was less than half the…
Look no further. Hire this company and ask for Adam to do the job. I had two hot water heater tanks, and a new toilet installed and a leaky outside faucet fixed. Adam and his apprentice Kyler were professional and I could tell they knew their stuff. Along the way, Adam educated me with several good tips for avoiding…
I was ready to replace my attic water heater. So I went on the Legacy Plumbing website where I requested a proposal to replace my WH. Very easy process with just a few questions. Within minutes of posting the request online, I received a call back from Legacy, and within another few minutes I had a preliminary…
I finally found the best plumbing company in the DFW area! Robbie did not take any shortcuts and did all the projects up to code. He took the time to explain why he needed to make the necessary repairs and how to manage my equipment. Very professional, efficient, and cleaned up afterwards. Pricing is very reasonable.
Philip and Chris were wonderful throughout this process of getting hot water back in this house.
Legacy did an excellent job replacing our water heater! Jayson and Cameron were on time, very friendly, efficient, and extremely knowledgeable. We highly recommend Legacy plumbing and Jayson and Cameron!
Travis onstalled a new water heater. He was professional, courteous and explained everything in detail. Excellemt job!
Paul replaced our 27 year old water heater, work was done promptly and also cleaned up the water that was leaking. Very happy with the work.
I recently had an exceptional experience with Legacy Plumbing in the Dallas-Fort Worth area, and I want to share why I highly recommend them. It all started when I noticed my daughter’s sink wasn’t draining properly. Initially, I thought it was a simple fix—just some Drano—but I remembered to check my HVAC drain…
Legacy installed a water heater that I had purchased on 8/19/2019. I was doing some regular checks and maintenance and found that the pressure relief valve could not be lifted. I was able to break it loose with some pliers and no water/pressure was coming out of the pipes. Not good. I shut down the unit, attempted…
No stress replacement for my water heater. More than I wanted to pay, but not unexpected. I had a quote from an earlier visit that prepared me (I knew it was getting close). They were there when I needed them, did a wonderful job, professional and courteous, just perfect. Plumbing repairs are never fun, but I’m glad…
My services were done exceptional by the 2 guys who installed. Jerod and Jason were very professional and a pleasure to work with.
Jeremy and Phillip were a god-send! After several weeks of trying to find an honest, responsive, and fair company, we found our way to Legacy Plumbing and so glad we did. Jeremy came out and evaluated our needs and recommended a practical solution for us, taking into account our needs rather than a sales pitch for…
Our experience with Cole and Kameron regarding the recent installation of our hot water heater was fantastic. We had a challenge with space available in our attic, upgrading from a 30 gallon to a 50 gallon hot water heater, and they came up with a great solution. We’ve enjoyed using Legacy Plumbing over the years and have always gotten great results.
Steven and Travis were awesome. They were cordial and professional and went above and beyond in providing our service today. We were very impressed!
Legacy Plumbing is a very professional company. On our initial call they asked good questions that enabled them to give an accurate quote for the job that needed to be done. When Jeremy and Adam arrived to install the new water heaters they were timely, knowledgable, and courteous. They kept us informed throughout…
Very well run company. Everyone is very professional. Good Prices, no games. They are upfront and transparent. Use this company for all of your plumbing needs.
Sean and Henry were professional, knowledgeable, and able to explain things so I understood without talking down to me. We were given different options and upfront pricing. I would 100% use them again.
Water heater didn't need to be installed. Alex and Andre pointed that out and saved me some money. They installed a shutoff valve and some retrofit to do some preventative maintenance and were on their way. Very professional the both of them. Thanks!
Johnny and Adam were both very professional, knowledgeable and friendly while they replaced our water heaters, fixed the PVR and also checked on a separate leak in our front yard. They were trustworthy and we won't hesitate to call them again should any more issues come up.
Legacy Plumbing provided professional and great customer service from the initial service call handled by Carmi until water heater was replaced by Technicians. Canon and Adam were professional and knowledgeable. They took the time to explain observations and assessments, making sure we were aware of the situation.…
Very good experience with Canon and Adam! Both were very professional and did great work. Provided good valuable information about Water heater replacement and maintenance. Answered all my questions and clearly explained options, pricing and other details. Everyone I spoke to was very professional and thorough…
My 17 year old water breathed it's last breath. I reached out to multiple plumbing companies for quotes. Even though it was the weekend, Erik at Legacy Plumbing responded quickly and not only gave me a quote, but carried on an email conversation with me to address all my questions. Sean, the installer was…
ALEX DID A GREAT JOB AND WAS VERY PERSONABLE AND KNOWLEDGEABLE Thanks to Alex and Eric for great customer service.
Alex and Aaron answered all our questions and clearly explained options and pricing. Both were very professional and did great work. We have used Legacy Plumbing multiple times and have always had a great experience.
Wow! Legacy Plumbing went above and beyond on the replacement of our 13 year old hot water heaters. Kelly and Hubert took great care of us and were fast, professional, and efficient! They called and let us know they were on the way, they arrived on time and were very professional and helpful discussing the…
Alex and Adam were very professional and had a very difficult problem to resolve. They did an excellent job and I would highly recommend them for any high level plumbing issues that come up in the future. These guys are the best I have seen and used. David
Luis and Ahndre were exceptional in the service they provided. They took the time to explain how the issues with my plumbing occurred and walked me through the maintenance of my new water heater. They were both thorough and listened to all of my concerns and provided on the spot quotes for future plumbing services I…
Kelly and Adam were great to work with. Very professional, explained everything thoroughly, and did an excellent job. Would highly recommend
Johnny and Mitchell were professional, knowledgeable and kept work area organized.
We first met Sean when he replaced my leaky water heater. We really liked his work ethic and quality of work so we've asked for him every time we have a plumbing need. Sean is very professional and respectful. He explains things very clearly. This last time, Sean brought Ahndre to help him. Ahndre was also very…
Alex and Jeremies did an amazing job. While they were working they kept everything clean and tidy. When they were finished Alex did a great job showing and explaining to me exactly what work was completed end how it all works. Highly recommend this company and their awesome employees.
Alex is professional with excellent experience to locate a then complex problem and fixed the issues at reasonable price.
After needing a new hot water heater a few months ago, I had them come out to do a general inspection to see if there were any additional things needed. Alex unclothed some slow draining sinks and let me know where potential issues might arise in the future. He is very polite, thorough, accommodating. And his accent doesn't hurt either.
This is the second time I used Legacy plumbing, their plumbers are knowledgable, professional, and will not upsell of unnecessary service like others. Luis arrived on time and replaced my water heater, keeping everything clean and make sure it is installed in compliance with the code. Wayne replaced the freeze…
Wayne and Adan were fantastic to deal with. Very professional, explained everything thoroughly and were experts at their trade. I will certainly use Legacy Pumbing again, should the need arise.
Wayne and Adam were very helpful an thorough. They made sure everything was working exactly right before they left and answered my multitude of questions!
Excellent work and professional demeanor, This is my second use of Legacy and both were high quality.
Steve and Sam were courteous, professional in providing respect for customer, in dress, in following COVID guidelines, worked efficiency, arrived on time and finished on time and explained the work done . Extremely pleased with service.....highly recommend Legacy Plumbing and Sam and Steve who provided excellent service.
We've used Legacy Plumbing both to replace broken streetside sewer risers (2018) and a water heater(2020). Sean Reecer completed both projects and he is absolutely awesome! He answered any questions we had and also instructed us on how to flush our new water heater. We recommend both Sean and Legacy Plumbing for any needed repairs!
This was such an easy experience from start to finish, Sean and Adam did great work, explained all the things I may need to know and finished in such a timely and professional manner. They tidied up after they had finished the install and it was like they had never even been here.
Legacy Plumbing recently replace both hot water heaters in my attic. Tough job but Alex and Johnny did it with professionalism and discussed with me all the options and reasons for what they were doing the entire time. I've used Legacy before and will continue to use them in the future.
Very professional firm. They were thorough and took time to explain all options. Highly recommend.
We can not say enough about Mike and Brendan! So professional and caring. We will use Legacy Plumbing for everything we need in the future. Highly recommended!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 158 | $353–$1.2k |
| Water heater installation | 144 | $1.2k–$2.4k |
| Toilet repair | 141 | $227–$606 |
| Plumbing leak detection | 135 | $124–$633 |
| Faucet repair | 99 | $205–$607 |
| Plumbing leak repair | 85 | $278–$986 |
| Outdoor plumbing system repair | 75 | $353–$1.5k |
| Faucet installation | 50 | $305–$986 |
