Experts Reviews · Company report
LEGACY PLUMBING & HEATING logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

LEGACY PLUMBING & HEATING

Fargo, ND · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 66 septic tank services · 5.0★ from 1,928 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LEGACY PLUMBING & HEATING is better than 95% of septic tank services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LEGACY PLUMBING & HEATING is better than 94% of septic tank services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LEGACY PLUMBING & HEATING is better than 97% of septic tank services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LEGACY PLUMBING & HEATING is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LEGACY PLUMBING & HEATING is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LEGACY PLUMBING & HEATING is better than 62% of septic tank services.B
62

Reviews for your job

Customers hired LEGACY PLUMBING & HEATING for 8 kinds of job.

LEGACY PLUMBING & HEATING for sump pump installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$651–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 42 Google reviews tagged “Sump pump installation” · showing 20

Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had an issue with our sump pump in the early morning. Called Legacy and they fit us in same day to get the pump replaced. Called at 8am and the pump was installed before noon. Awesome service!

Paid $2,000+Reasonable priceSump pump installation
ToniaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Legacy Plumbing & Heating never disappoints! When my sump pump stopped working, Josh Seaburg told me he would be at my house within 20 minutes, and he arrived right on time. He took the time to explain all of my options thoroughly, which gave me confidence that I was making the right decision for my home. Josh was…

Reasonable priceSump pump installation
Emilee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We’ve had some bad luck lately and experienced some water leaking from our ceiling. We called Legacy plumbing and they came right out to help us solve the problem. Gordon took his time until he came to a conclusion and gave us all the repair options. He was wonderful to work with and we would recommend them/him to anyone.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing leak repairSump pump installation
Andrew11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Spencer is awesome. We’ve used Legacy a few times and they’ve always been super helpful. I think this is the second time Spencer has responded to our call and he is always very professional and friendly. He does a great job and answers any questions that we have. Thank you again, made an awful situation with a failed sump pump easier to deal with.

Paid $800–900Reasonable priceSump pump installation
KatherineLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I want to extend a heartfelt shout-out to Chandler from Legacy Plumbing and Heating! My husband and I own an older rental apartment house, and Chandler led a dedicated team to successfully replace the septic and water pipes both inside and outside. His exemplary communication skills made a significant difference—he…

Paid $1,000+Reasonable priceFaucet installationToilet installationWater heater installation
Marie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very well Processional take time to explain to my son and I give us the best idea and options what will be the best solution for my house in general I recommend him to anyone

Not sureSump pump repairPlumbing leak repairSump pump installation
Nick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Chandler Klemetson came within hours of our call to fix a sump pump. He knew what he was doing, was professional, and done quickly. Would highly recommend Chandler for Plumming needs.

Sump pump installation+ Responsiveness+ Quality+ Professionalism
Marilyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Once again Legacy was there when we needed help! Thanks for always being prompt, kind and for providing great service!

Toilet repairSump pump installation+ Responsiveness+ Quality+ Professionalism
BillLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Office staff was very friendly and answered right away. The service tech, Chandler, was out within and hour and quickly diagnosed the problem. He gave a detailed description of the problem and multiple solution options. The install of our new sump pump system was quick and the new system is working great. Great job all around!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called Legacy and call was answered on first ring. I needed someone to check on a water issue. Almost immediately call from service that they would be over in 10 minutes. Gordon and Sean assessed the situation and they were able to stay and take care of the issue. Very professional,responsive, and informative.

Toilet installationToilet repairSump pump installation+ Responsiveness+ Professionalism
SharonLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

July 2023 We woke up to a flooded bathroom at 3 am. Toilet tank mechanisms had broken off. 8 am I called Legacy. At 9 am, Micah arrived, quickly diagnosed the issue and offered several possible solutions. With the age of the old toilet, I knew we needed to bite the bullet and get a new one. By 11 we had a new toilet…

Toilet installationSump pump installation+ Responsiveness+ Punctuality+ Quality
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were quick to get someone out to check my issue, and the work was completed on the spot by Tyler. Appreciated their responsiveness.

Sump pump installation+ Responsiveness+ Quality+ Professionalism
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Legacy sent a plumber out right away when my sump pump malfunctioned and needed to be replaced. From the first phone call to the plumber showing up at my house, they were kind, knowledgeable, and helpful. Tyler did a great job explaining the new sump pump to me and the differences it had from our prior sump pump. He…

Sump pump installation+ Responsiveness+ Punctuality+ Quality
KalliLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We called expecting to get on a waiting list for sump pump installation and they were out the same day to take care of it. Tyler was very helpful and professional throughout this quick process.

Sump pump installation+ Responsiveness
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Spencer came over to do a sump pump install and did a great job. I've gone through Legacy several times and I'm always impressed with their work.

Sump pump installation+ Quality+ Professionalism
sam12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chandler came over and looked at sump pump. Was very knowledgeable and gave me options for replacement. He quickly got the pit cleaned out and new pump installed.

Sump pump installation+ Responsiveness+ Punctuality+ Professionalism
Polly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Drew and Kyle are the best! My basement was flooding! They installed a new pump and did it quickly and efficiently! Sooo grateful for the prompt response! Thank you so much!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chandler did a fabulous job with our after hour sump pump emergency. Arrived within 30 minutes of our call, gave us options and didn’t try oversell. He walked us through the process and kept us informed of any problems. I highly recommend Legacy for all your plumbing needs.

Sump pump installation+ Responsiveness+ Quality+ Professionalism
Andrea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called at 11:00 am on a Friday and a fantastic technician, Tyler, was scheduled for the same day at 1:00. Tyler was prompt, professional, knowledgeable, efficient, and most of all very pleasant and nice! He explained everything thoroughly and cleaned up the area very nicely. The new sump pump and battery back up is…

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Ryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service all around! Gordon recently replaced my old sump pump and I couldn't be happier! He was very knowledgeable and answered any question I had for him about the installation process. Thanks again Gordon!

Sump pump installation+ Responsiveness+ Punctuality+ Quality

Show more sump pump installation reviews (22 more) →

Price

$580+35% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 66%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning180$205–$478
Plumbing pipe repair139$305–$1.1k
Toilet repair133$209–$607
Plumbing leak detection110$54–$495
Faucet installation99$292–$786
Faucet repair88$271–$659
Water heater installation79$1.2k–$2.4k
Plumbing leak repair68$248–$1.2k

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