Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently highlight punctual arrivals, clear communication of options, and thorough workmanship for services including boiler repairs, water heater installations, and HVAC maintenance. Recurring themes emphasize professional conduct, neat cleanup, and reasonable pricing for both emergency and scheduled appointments. However, several low-star reviews criticize unexpected charges for unrequested services, such as inspection fees, and describe instances where reported issues were not resolved after multiple visits.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,928 Google reviews we collected
Phrases our text analysis found in 1,820 written reviews
Price verdicts customers left with their Google review
Middle half of what 180 customers paid ($216–$1.4k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,820 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“John was lovely to work with, very informative, speedy response time, and extremely helpful.”
“We needed help immediately and they came to the rescue!”
“They offered multiple options and were patient when dealing with time-delays from communicating remotely.”
“Conner did a great job diagnosing, explaining and repairing a complex hot water boiler in out home.”
“Good friendly customer service, absolutely terrible customer experience.”
“I will not hesitate to call Legacy Plumbing for all my plumbing needs and would highly recommend them.”
“I DO NOT recommend.”
“They explained my options, were very efficient, and cleaned up the areas they worked in.”
“The price was very reasonable, so we did end up doing the work same day.”
“Its a rip off.”
“They care about people, service, honest and a team you can trust!”
“Just another dishonest company that will add charges for services we never requested.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired LEGACY PLUMBING & HEATING for 8 kinds of job. Pick one to see what they paid and said.
Conner did a great job diagnosing, explaining and repairing a complex hot water boiler in out home. His suggestions were spot on and the repairs were high quality. Thanks Conner and Legacy.
Once again, Legacy Plumbing has saved the day! We needed help immediately and they came to the rescue! John was lovely to work with, very informative, speedy response time, and extremely helpful. Saadque Martin from Legacy did the work. He was extremely polite, neat, informative, and excellent quality of…
Highly recommend. Fast response - I got an appointment in 36 hours and it wasn't an emergency job. Jesse was professional, efficient, and got the job done. Price was well within reason - I will be using them for all future plumbing needs.
Conner was informative and helpful. He was professional presenting info & options
Saadque was absolutely wonderful to work with…very personable and explained what needed to be done clearly and professionally. Was very thorough and would highly recommend him!
Legacy is our go to. Timely response. Accurate estimates and polite service. Connor was very helpful. We used them for both plumbing & heating and they have always been amazing.
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 180 | $205–$478 |
| Plumbing pipe repair | 139 | $305–$1.1k |
| Toilet repair | 133 | $209–$607 |
| Plumbing leak detection | 110 | $54–$495 |
| Faucet installation | 99 | $292–$786 |
| Faucet repair | 88 | $271–$659 |
| Water heater installation | 79 | $1.2k–$2.4k |
| Plumbing leak repair | 68 | $248–$1.2k |
5.0 ★★★★★ 1,928 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Conner did a great job diagnosing, explaining and repairing a complex hot water boiler in out home. His suggestions were spot on and the repairs were high quality. Thanks Conner and Legacy.
Once again, Legacy Plumbing has saved the day! We needed help immediately and they came to the rescue! John was lovely to work with, very informative, speedy response time, and extremely helpful. Saadque Martin from Legacy did the work. He was extremely polite, neat, informative, and excellent quality of workmanship! We could not have had a better experience. Thanks John and Saadque!!! We appreciate you!
Isaiah was great. We appreciated his expertise, efficiency annd excellent service. Highly recommend!
Thanks for Trusting our Team at LEGACY and for the 5-Star Review to boot! Its awesome to hear that Isaiah was a true professional and that we was efficient and deliver an awesome customer experience! Your business and your recommendations mean the world to us, Andrea. Thank you!
Highly recommend. Fast response - I got an appointment in 36 hours and it wasn't an emergency job. Jesse was professional, efficient, and got the job done. Price was well within reason - I will be using them for all future plumbing needs.
Thanks for Trusting LEGACY to deliver a fast high quility experience! Its so fun to hear that Jesse was Professional, efficient and got the job done right! We are always here for all your Plumbing, Heating & Cooling Needs!
Conner was informative and helpful. He was professional presenting info & options
Thanks for the 5-Star Review, we are grateful to be your trusting Plumbing & HVAC Provider!
Jesse was great. He was quick and effective
Its awesome to hear Jesse was great, quick and effective! We are always here for you Karen and we appreciate the business and any recommendations!
Isaiah was the most knowledge and friendliest service person we've ever had at our home, and he diagnosed and fixed our AC unit very quickly and efficiently. Definitely would recommend!
Its so incredibly cool to hear that Isaiah was knowledgeable and that he was one of the friendliest service people that you've ever had in your home! Your business and recommendations mean the world to us Nick, Thank you!
Saadque was very pleasant and worked efficiently.
Its so cool to hear Saadque delivered a 5-Star experience and that he was pleasant and work efficiently!
Update (10-2026): A big thank you to Tommy, Isaiah, Austin (and his team - missed all of their names), and a nice man that came after hours! Legacy’s HVAC team is fantastic! In September, another company told us we needed our 28-year-old furnace replaced, and we called Legacy to get a quote. Their quote was competitive, and because of the excellent service we received when we hired Legacy for plumbing projects, we went with them. We were so glad we did! While we were waiting for our replacement our old furnace died, and Legacy came out to see if there was anything they could do to help us make it to the big day - including stopping by after hours. Install day came and went … and everything went smoothly. The install team was efficient and respectful of our space. And, like every other experience with Legacy, they were all nice humans. Thanks! — We had Damon and coworker (sorry, I am blanking on his name!) at our home to do a few repairs. We could not be happier and will definitely have them back. Because I’m immunocompromised, I asked the duo to mask. They masked without complaint. They also treated me like any other customer. I can’t tell you how many people speak differently to me because I mask! I can hear and comprehend exactly what people are saying even when masked - obvi! I am so thankful they were dispatched to our house. They explained my options, were very efficient, and cleaned up the areas they worked in. Thanks to them, we now have new shutoff valves on our main water line and laundry. We also have a new toilet in our basement bathroom and new faucet in the shower. Thank you, Legacy!! Keep up the good work!!!
Thanks for Trusting our Team at LEGACY! We are more than happy to mask up and accommodate to you, our very valued customer. Congrats on the new valves, toilet and faucets. Thank you for your kindness and we are always here for all your Plumbing & HVAC needs in the future.
Saadque was absolutely wonderful to work with…very personable and explained what needed to be done clearly and professionally. Was very thorough and would highly recommend him!
Kerry, Thank you so much for the feedback regarding your recent experience with Saadque and our team at Legacy. Its so fun to hear he was personable and explained what needed to be done clearly and professionally! Your recommendations mean the world to us and to our future customers! Thank you Kerry!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
