Experts Reviews · Company report
LEGACY PLUMBING & HEATING logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

LEGACY PLUMBING & HEATING

Fargo, ND · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 66 septic tank services · 5.0★ from 1,928 Google reviews

Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LEGACY PLUMBING & HEATING is better than 95% of septic tank services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LEGACY PLUMBING & HEATING is better than 94% of septic tank services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LEGACY PLUMBING & HEATING is better than 97% of septic tank services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LEGACY PLUMBING & HEATING is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LEGACY PLUMBING & HEATING is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LEGACY PLUMBING & HEATING is better than 62% of septic tank services.B
62

Reviews for your job

Customers hired LEGACY PLUMBING & HEATING for 8 kinds of job.

LEGACY PLUMBING & HEATING for sump pump installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$651–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 42 Google reviews tagged “Sump pump installation” · showing 40

Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had an issue with our sump pump in the early morning. Called Legacy and they fit us in same day to get the pump replaced. Called at 8am and the pump was installed before noon. Awesome service!

Paid $2,000+Reasonable priceSump pump installation
ToniaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Legacy Plumbing & Heating never disappoints! When my sump pump stopped working, Josh Seaburg told me he would be at my house within 20 minutes, and he arrived right on time. He took the time to explain all of my options thoroughly, which gave me confidence that I was making the right decision for my home. Josh was…

Reasonable priceSump pump installation
Emilee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We’ve had some bad luck lately and experienced some water leaking from our ceiling. We called Legacy plumbing and they came right out to help us solve the problem. Gordon took his time until he came to a conclusion and gave us all the repair options. He was wonderful to work with and we would recommend them/him to anyone.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing leak repairSump pump installation
Andrew11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Spencer is awesome. We’ve used Legacy a few times and they’ve always been super helpful. I think this is the second time Spencer has responded to our call and he is always very professional and friendly. He does a great job and answers any questions that we have. Thank you again, made an awful situation with a failed sump pump easier to deal with.

Paid $800–900Reasonable priceSump pump installation
KatherineLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I want to extend a heartfelt shout-out to Chandler from Legacy Plumbing and Heating! My husband and I own an older rental apartment house, and Chandler led a dedicated team to successfully replace the septic and water pipes both inside and outside. His exemplary communication skills made a significant difference—he…

Paid $1,000+Reasonable priceFaucet installationToilet installationWater heater installation
Marie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very well Processional take time to explain to my son and I give us the best idea and options what will be the best solution for my house in general I recommend him to anyone

Not sureSump pump repairPlumbing leak repairSump pump installation
Nick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Chandler Klemetson came within hours of our call to fix a sump pump. He knew what he was doing, was professional, and done quickly. Would highly recommend Chandler for Plumming needs.

Sump pump installation+ Responsiveness+ Quality+ Professionalism
Marilyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Once again Legacy was there when we needed help! Thanks for always being prompt, kind and for providing great service!

Toilet repairSump pump installation+ Responsiveness+ Quality+ Professionalism
BillLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Office staff was very friendly and answered right away. The service tech, Chandler, was out within and hour and quickly diagnosed the problem. He gave a detailed description of the problem and multiple solution options. The install of our new sump pump system was quick and the new system is working great. Great job all around!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called Legacy and call was answered on first ring. I needed someone to check on a water issue. Almost immediately call from service that they would be over in 10 minutes. Gordon and Sean assessed the situation and they were able to stay and take care of the issue. Very professional,responsive, and informative.

Toilet installationToilet repairSump pump installation+ Responsiveness+ Professionalism
SharonLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

July 2023 We woke up to a flooded bathroom at 3 am. Toilet tank mechanisms had broken off. 8 am I called Legacy. At 9 am, Micah arrived, quickly diagnosed the issue and offered several possible solutions. With the age of the old toilet, I knew we needed to bite the bullet and get a new one. By 11 we had a new toilet…

Toilet installationSump pump installation+ Responsiveness+ Punctuality+ Quality
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were quick to get someone out to check my issue, and the work was completed on the spot by Tyler. Appreciated their responsiveness.

Sump pump installation+ Responsiveness+ Quality+ Professionalism
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Legacy sent a plumber out right away when my sump pump malfunctioned and needed to be replaced. From the first phone call to the plumber showing up at my house, they were kind, knowledgeable, and helpful. Tyler did a great job explaining the new sump pump to me and the differences it had from our prior sump pump. He…

Sump pump installation+ Responsiveness+ Punctuality+ Quality
KalliLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We called expecting to get on a waiting list for sump pump installation and they were out the same day to take care of it. Tyler was very helpful and professional throughout this quick process.

Sump pump installation+ Responsiveness
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Spencer came over to do a sump pump install and did a great job. I've gone through Legacy several times and I'm always impressed with their work.

Sump pump installation+ Quality+ Professionalism
sam12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chandler came over and looked at sump pump. Was very knowledgeable and gave me options for replacement. He quickly got the pit cleaned out and new pump installed.

Sump pump installation+ Responsiveness+ Punctuality+ Professionalism
Polly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Drew and Kyle are the best! My basement was flooding! They installed a new pump and did it quickly and efficiently! Sooo grateful for the prompt response! Thank you so much!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chandler did a fabulous job with our after hour sump pump emergency. Arrived within 30 minutes of our call, gave us options and didn’t try oversell. He walked us through the process and kept us informed of any problems. I highly recommend Legacy for all your plumbing needs.

Sump pump installation+ Responsiveness+ Quality+ Professionalism
Andrea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called at 11:00 am on a Friday and a fantastic technician, Tyler, was scheduled for the same day at 1:00. Tyler was prompt, professional, knowledgeable, efficient, and most of all very pleasant and nice! He explained everything thoroughly and cleaned up the area very nicely. The new sump pump and battery back up is…

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Ryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service all around! Gordon recently replaced my old sump pump and I couldn't be happier! He was very knowledgeable and answered any question I had for him about the installation process. Thanks again Gordon!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Brock4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had Legacy Plumbing come out to my rental property to install a new sump pump. I needed to work around tenant schedules and Legacy went out of their way to make a time slot work for them as well as myself. Drew was the plumber on site and was very easy to work with. He finished the job efficiently and left zero…

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Robin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gordon was prompt and very professional! He did an awesome job and cleaned up everything. You wouldn't even know that he did the replacement. Thanks for great service!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Stacey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chandler was awesome! Arrived after calling. Polite and explained my options very well. Easy to understand exactly what he was going to do. Showed me in detail what he did, how to maintain, and what to do if I have issues or concerns in the future.

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Todd3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had Legacy Plumbing do a good amount of work at my house. Always professional, responsive and do great work. Friday I called about furnace exhaust and Connor and Lucas were there in less than an hour and took care of what I needed. Couldn’t be more appreciative of the work they did and the time they did it in. Will always use Legacy.

Toilet installationSump pump installationService not listed+ Responsiveness+ Punctuality+ Quality
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you are looking for the best plumbing company in the FM area, look no further than Legacy Plumbing! I own a Construction company and I ONLY use Legacy for all my plumbing needs. Rob and Brad are great owners, and it shows all the way through the company. Jon has always been great to work with and JT is about as…

Faucet installationGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality
AshleyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have had Legacy come out a few times for different repairs and they're always quick and efficient. The folks that come out are always clean and get things done in a timely manner.

Garbage disposal installationGarbage disposal repairSump pump installation+ Responsiveness+ Punctuality+ Quality
NicholasLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chandler and Conner leveled us up with a top of the line sump pump combo/battery back up. Bring on the T-storms!

Toilet repairSump pump installation+ Responsiveness+ Professionalism
Lucas6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Legacy went above and beyond to help me as a customer and now employee! If you are looking for a repair or install call LEGACY! And if you want to start a career as a plumber LEGACY is the place to be for your on train plumbing!!🤙🏻Drew, Ab, Chandler, Carl, and everyone else at LEGACY are great people to work with!!

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Jean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

my sump pump was not working so I called Legacy to come out and check the service guy was Chandler. Was very nice, patient and answered all my simple questions. He was honest with what I needed and did not need at this time. So when I had water damage of course I called Legacy, who shows up but Chandler. He…

Plumbing leak detectionPlumbing leak repairSump pump installation+ Responsiveness+ Punctuality+ Quality
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Contacted Legacy on the weekend about a little maintenance issue with my sump pump. They were out first thing on Monday morning to fix the issue. FANTASTIC customer service!!!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Drew and Micah were very professional. Drew explained the different options and products to me and I never felt pressured to buy a certain product. They were fair in prices as well. I would recommend Legacy for any plumbing issues.

Plumbing pipe repairSump pump installation+ Professionalism
Aaron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had Legacy Plumbing over to our house and Drew Davidson did a wonderful job! He was quick, efficient, and very polite

Shower repairSump pump installationService not listed
Jon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ty was great to work with. Very polite, responsive, and explained the what and why he did the work he did.

Plumbing leak repairSump pump installation+ Responsiveness+ Professionalism
Jennie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was very pleased with the service I received from Kevin at Legacy plumbing. My sump pump burnt out leading to water in my basement. He came over right away and installed a new sump pump. I definitely would recommend they to anyone with a plumbing need. Thank you very much.

Sump pump installationSump pump repair+ Quality+ Professionalism
kay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Drew was my plumber today. He was wonderful! He was kind and friendly and helped calm me down about my sump pump situation. I would recommend him or anyone at legacy for any of your plumbing needs! Thanks Drew!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Jeremy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used Legacy Plumbing for many issues as my house ages and needs work/updates - 2 bathroom remodels, tub/shower installations, water heater issues, replaced water softener, sump pump, fixed a leaking pipe, etc. I've had many of their plumbers at my house and each and every one of them is always professional,…

Faucet installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Drew was awesome! I was lax in keeping up with repairs. He came in and took care of all of my plumbing problems. Would recommend Legacy and Drew anytime to anyone looking for fast, friendly and courteous work.

Faucet repairToilet repairSump pump installation+ Responsiveness+ Quality+ Professionalism
Rachel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I came home a few days ago to my sump pump alarm going off. There were some wet spots on the basement floor and carpet, so I googled plumbers in Fargo and just happened to choose to call Legacy Plumbing and I am SO glad I did. I called and explained the problem to the woman who answered and she gathered my…

Sump pump installationSump pump repair+ Responsiveness+ Punctuality+ Professionalism
Raeann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had issues with our sump pump and they were at our house within 2 hrs. Drew was very friendly and I didn’t even have a mess to clean up after he left. Thanks again Drew, your awesome!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Arrived within 2 hours of placing a call. Drew was great!

Sump pump installation+ Responsiveness+ Punctuality+ Professionalism

Show more sump pump installation reviews (2 more) →

Price

$580+35% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 66%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning180$205–$478
Plumbing pipe repair139$305–$1.1k
Toilet repair133$209–$607
Plumbing leak detection110$54–$495
Faucet installation99$292–$786
Faucet repair88$271–$659
Water heater installation79$1.2k–$2.4k
Plumbing leak repair68$248–$1.2k

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