HVAC contractor · Winter Garden, FL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★126 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$292typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently highlight same-day availability, rapid response times, and clear communication regarding system issues. Reviews frequently note fair pricing, honest assessments without pressure for unnecessary replacements, and professional conduct during AC repairs and heat pump installations. The company maintains a perfect 5.0 rating across 126 Google reviews, with the owner responding to 98% of feedback. No recurring criticisms were identified in the provided excerpts.
Google rating: 5.0 out of 5 from 126 reviews (100% five-star).
Reviews on this page: 126 Google reviews (115 with written comments, 8 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 12, 2026.
Service: Heat Pump Installation Service serving Winter Garden, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Legion Cooling LLCHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Legion Cooling LLC: 100/100 on this factor. Category median: 92.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Legion Cooling LLC: 99/100 on this factor. Category median: 90.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Legion Cooling LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Legion Cooling LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 63.–
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Bar = this company · dark tick = category median.
Star ratings
126 Google reviews we collected
5.0of 5
5 stars126100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 115 written reviews
99%praise
Praise33199%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5577%
Reasonable1521%
Overpriced00%
Not sure11%
$292-36% vs typical heat pump installation services
Middle half of what 29 customers paid ($148–$755) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7021%
Staff & attitude6219%
Would recommend5817%
Quality & results5316%
Communication3210%
Price & value299%
Honesty & trust299%
What customers talk about
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were super quick to show up same day, diagnose the issue, purchase the part, and install it.”
“So polite, so knowledgeable and helped me to realize what the problem was and how to fix it with great prices.”
“He provides exceptional service and I highly recommend Legion Cooling.”
“He was able to get me scheduled quickly and did an amazing, thorough service on my 12 year old a/c unit.”
“They performed a thorough inspection of my system and took the time to clearly explain every issue they found.”
“The pricing is fair and they’re there to fix the issue not always trying to sell you on something.”
“He went over and above to diagnose the issue with our unit and above all his honesty was paramount.”
People customers mention
Efrain9 reviews
Orlando3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Legion Cooling LLC for 8 kinds of job. Pick one to see what they paid and said.
John4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We have called them out several times to our house for different issues. They’re courteous fast. The pricing is fair and they’re there to fix the issue not always trying to sell you on something. I would highly recommend Legion Cooling
Paid $200–400Reasonable priceHVAC system repair
BeatriceLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Efrain was very prompt in replying to me from the very first time I reached out. He was able to get me scheduled quickly and did an amazing, thorough service on my 12 year old a/c unit. We are preparing for the hot summer heat and I needed a reliable company that I can trust to keep my unit running in tip top shape.…
Paid $1–200Great priceHVAC system maintenance
Jeriel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Efrain was very knowledgeable, quick and professional. He identified the problem immediately and found a solution that rectified the problem on the spot! Wow! Now that’s what I call amazing service!
Paid $1–200Great priceHVAC system repair
Izamar1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They where great and quick to do the job. Their prices where reasonable as well because we tried to find the best pricing that we could afford and they rivaled that of many other companies who where very expensive. Everything works beautiful in our home and we are grateful.
Paid $1,000+Reasonable priceInstallationInstall AC
Roman3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I had a blast with legion. The AC guy showed up 15 minutes early. He instantly got to work and quickly fixed my AC. The AC guy was super friendly and explained to me what was wrong with my AC. If you ever need a HVAC guy in winter garden I highly recommend Legion!!
Paid $300–400Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Rafael13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I’m very satisfied and definitely recommend this company. My 30-year-old AC unit stopped cooling, and a friend who had his unit replaced by Legion recommended them to me. They were very empathetic about how hot my house was and fit me in quickly to check it out. They found the problem right away, and we decided to…
Legion Cooling was a pleasure to work with. They were super quick to show up same day, diagnose the issue, purchase the part, and install it. Highly recommend!
Price assessment: Great price
Services: HVAC system repair
Response from the owner · a week ago
Andrew, thank you so much!! We know how rough it is to be without cool air in Florida, so we're glad we could take care of you fast. We really appreciate the recommendation... reach out anytime!
~ Legion Cooling 🛡️❄️
Jessica S12 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Two different times my air conditioner went out on this heat wave and legion cooling came right out in a timely manor. So polite, so knowledgeable and helped me to realize what the problem was and how to fix it with great prices. This company is truly a blessing. I highly recommend them!
Response from the owner · 2 months ago
Jessica, thank you so much!! This heat has been no joke, so we're glad we could get out to you quickly both times. Helping you understand what's actually going on matters to us just as much as the fix itself. We really appreciate the recommendation... we're here anytime!
~ Legion Cooling 🛡️❄️
Ross HeffleyLocal Guide · 31 reviewsiTotal number of Google reviews Ross has written across all businesses on Google Maps, not just this one.
Efrain is an absolute expert when it comes to A/C systems. He went over and above to diagnose the issue with our unit and above all his honesty was paramount. He provides exceptional service and I highly recommend Legion Cooling.
Services: A/C system repair
Response from the owner · Edited 3 months ago
Tracey, thank you so much!! Efrain takes real pride in his work, and his honesty is something we value deeply. It means a lot to hear it stood out to you. We appreciate the recommendation and are here anytime!
~ Legion Cooling 🛡️❄️
Ana Brauner4 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
We have called them out several times to our house for different issues. They’re courteous fast. The pricing is fair and they’re there to fix the issue not always trying to sell you on something. I would highly recommend Legion Cooling
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system repair
Response from the owner · Edited 3 months ago
John, thank you so much for continuing to call on us!! It means a lot to have your trust for all these different jobs. We are always here to fix the problem, not to sell you something you don't need; that's just how we believe it should be. We truly appreciate the recommendation!
~ Legion Cooling 🛡️❄️
Beatrice SotoLocal Guide · 16 reviewsiTotal number of Google reviews Beatrice has written across all businesses on Google Maps, not just this one.
Efrain was very prompt in replying to me from the very first time I reached out. He was able to get me scheduled quickly and did an amazing, thorough service on my 12 year old a/c unit. We are preparing for the hot summer heat and I needed a reliable company that I can trust to keep my unit running in tip top shape. I can guarantee this will be my #1 a/c company that I use and refer to all my friends and clients. Give them an opportunity you will only be impressed!
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · Edited 3 months ago
Beatrice, thank you so much for this!! Efrain takes real pride in being responsive and thorough, so it means a lot to hear that stood out to you. We know how important a reliable unit is heading into that summer heat, and we are honored to be your go-to. Thank you for trusting us and for referring us along; we truly appreciate you!
~ Legion Cooling 🛡️❄️
Jeriel Gould5 reviewsiTotal number of Google reviews Jeriel has written across all businesses on Google Maps, not just this one.
Efrain was very knowledgeable, quick and professional. He identified the problem immediately and found a solution that rectified the problem on the spot! Wow! Now that’s what I call amazing service!
Price assessment: Great price
Price: $1–200
Services: HVAC system repair
Response from the owner · Edited 3 months ago
Jeriel, thank you so much!! Efrain really knows his stuff, so we love hearing he got you sorted right on the spot. That kind of quick, reliable service is exactly what we aim for. We appreciate you and are here anytime!
~ Legion Cooling 🛡️❄️
Maria TuckLocal Guide · 10 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
When my air conditioning stopped working, I called Legion Cooling and they answered immediately. No voicemail, no leaving messages. From the moment they arrived, I was impressed by their professionalism, knowledge, and commitment to doing things the right way. They performed a thorough inspection of my system and took the time to clearly explain every issue they found. There was no pressure, no sales tactics, and no hidden surprises—just complete honesty and transparency.
They were upfront about the costs, realistic about the timeline, and their pricing was more than fair. In an industry where it can be difficult to know who to trust, finding a company that operates with such integrity is truly refreshing. ❤️
What stood out most was their genuine concern for helping me make the best decision, not the most expensive one. That level of honesty is rare these days. I can honestly say that I completely trust Legion Cooling, and they have earned a customer for life.
If you're looking for a company that is responsive, knowledgeable, trustworthy, and stands behind their work, I highly recommend Legion Cooling. Outstanding service from start to finish.
Price assessment: Great price
Services: HVAC system repair
Response from the owner · Edited 3 months ago
Maria, this truly means the world to us!! Honesty and transparency are at the very heart of what we do, so hearing that it stood out to you is the best compliment we could ask for. We always want to help you make the best decision, never the most expensive one. Earning your trust and becoming your company for life is exactly what we hope for with every customer. Thank you so much for the kind words and the recommendation; we are so grateful for you!
~ Legion Cooling 🛡️❄️
Kevin K.Local Guide · 3 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
