iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%67+16.2Value 14%90+12.7Replies to reviews 7%78+5.5Craft & service penalty81−1.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 20 garbage disposal repairiPosition by Experts Score among all companies we track in this category. · better than 0%
4.8★★★★★5,768 Google reviews · 24 photos
91%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
75%reviews answered by the owner
$251typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, professional conduct, and clear explanations of repairs for plumbing and HVAC issues. Positive feedback often highlights friendly staff who answer questions thoroughly and provide fair pricing. However, recurring criticisms in low-star reviews describe high dispatch fees for minor diagnoses, appointment cancellations, and technicians failing to resolve issues or charging for work that was not completed.
Google rating: 4.8 out of 5 from 5,768 reviews (91% five-star).
Reviews on this page: 5,768 Google reviews (4,051 with written comments, 57 with photos).
Owner responses: the business replied to 75% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyGarbage Disposal Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Levine & Sons Plumbing, Heating & AC: 77/100 on this factor. Category median: 90.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Levine & Sons Plumbing, Heating & AC: 67/100 on this factor. Category median: 88.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Levine & Sons Plumbing, Heating & AC: 81/100 on this factor. Category median: 96.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Levine & Sons Plumbing, Heating & AC: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Levine & Sons Plumbing, Heating & AC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Levine & Sons Plumbing, Heating & AC: 78/100 on this factor. Category median: 75.B
78
Bar = this company · dark tick = category median.
Star ratings
5,768 Google reviews we collected
4.8of 5
5 stars5,26191%
4 stars1683%
3 stars621%
2 stars621%
1 star2154%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
95%praise
Praise4,43795%
Complaints2115%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price16822%
Reasonable47162%
Overpriced648%
Not sure578%
$251-26% vs typical garbage disposal repair
Middle half of what 647 customers paid ($104–$788) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,47632%
Speed & response92220%
Quality & results86319%
Communication48310%
Would recommend4119%
Price & value3197%
Honesty & trust1744%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Todd was informative, friendly, and extremely professional!”
“In my experience, this company demonstrated extremely poor business ethics and very unprofessional behavior.”
“Aaron was very timely, knowledgeable, professional ,confident and highly skilled.”
“Had a slow draining toilet, Levine and sons came out and snaked the toilet, 2 days later the entire sewage line backed up and we had to replace the fl…”
“Explained what he will need to do, did it and solved the problem.”
“They came to unclog my basement drain, said it was “the worst they’ve ever seen” and that it would require Hydro Jetting instead of snaking the pipe a…”
“TJ was kind and helpful, explaining everything he was doing and spent time answering all our questions.”
“…t to be here & didn't know what he was doing and there was absolutely no communication whatsoever.…”
“I would recommend Todd and this company to anyone in need of HVAC services.”
“I would strongly recommend staying away from this business.”
“…asiest process I've had and actually cared about the customers, very fair and affordable prices and the company seems to actually want to help solve p…”
“He fixed our minor gas leak and was quick, but the pricing is egregious and overpriced.”
“The plumber we had Todd was very thorough, honest, and informative.”
“Family plan is a scam to get in your house to find something to charge you for.”
People customers mention
Nick38 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Levine & Sons Plumbing, Heating & AC for 8 kinds of job. Pick one to see what they paid and said.
Hherbert3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 hours ago★★★★★
Todd was informative, friendly, and extremely professional! I couldn’t have been happier with the service he provided! I would recommend Todd and this company to anyone in need of HVAC services.
Paid $2,000+Reasonable priceWater heater installationA/C system repair
DDavid9 hours ago★★★★★
I had a drainage backup from drain in the basement. Aaron was very timely, knowledgeable, professional ,confident and highly skilled. I have used Levine & sons twice and enrolled in family plan, the first experience was top tier as well. They are the absolute best at what they do!
CClem10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Winston was my technician, and he was the best. Explains the situation thoroughly and accurately. Great conversationalist.His knowledge and work objectives are customer friendly.
Paid $2,000+Reasonable priceHVAC system maintenanceA/C system repairRepair HVAC
VVictoria3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The kindest and exceptionaly informational service call I ever made. Quick, got the job done and gave me solutions for future problems if needed. A big thank you to NICK C., you all definitely have a great employee on the team!!! This was the easiest process I've had and actually cared about the customers, very fair…
CCarol2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Always exceptional service, going above and beyond to be helpful. This time was no different.
Paid $400–600Reasonable priceToilet repair
TTerri4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
David was A-1 professional, knowledgeable and personable. After explaining the problem, which was no hot water in bathroom sink and low shower pressure, he explained what was he needed to do to fix it, explained the cost and fixed it in no time.
Todd was informative, friendly, and extremely professional! I couldn’t have been happier with the service he provided! I would recommend Todd and this company to anyone in need of HVAC services.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation, A/C system repair
Response from the owner · a year ago
Thank you, Herbert Gilbert! We’re thrilled to hear about your positive experience with Donovan Bowers at Levine & Sons Plumbing, Heating & AC. Your recommendation means a lot to us! If you ever need HVAC services again, we’re here to help.
I had a drainage backup from drain in the basement. Aaron was very timely, knowledgeable, professional ,confident and highly skilled. I have used Levine & sons twice and enrolled in family plan, the first experience was top tier as well. They are the absolute best at what they do!
Winston was my technician, and he was the best. Explains the situation thoroughly and accurately. Great conversationalist.His knowledge and work objectives are customer friendly.
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC system maintenance, A/C system repair, Repair HVAC
Response from the owner · 5 months ago
Hi Clem, thank you for the great review and for choosing Levine & Sons! We’re glad Winston provided knowledgeable, customer-focused HVAC maintenance and A/C repair service, taking the time to clearly explain the situation and your options. We appreciate you sharing your experience with our heating and cooling team.
D
Dorothy Johnson4 reviewsiTotal number of Google reviews Dorothy has written across all businesses on Google Maps, not just this one.
Fast, professional, and very detailed service technician. THANK YOU!!
Services: HVAC system maintenance
Response from the owner · 2 years ago
Hi Elon, thank you so much for taking the time to write this 5-star review for Levine & Sons Plumbing, Heating & AC! We are so pleased to hear that you had a great experience with our service technician. We pride ourselves on providing excellent and detailed service so we are thrilled that this was your experience. We appreciate your kind words and look forward to providing you with more service in the future! Thank you for choosing Levine & Sons Plumbing, Heating & AC.
D
Diane Malott2 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
