Auto repair shop · Lakeland, FL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%65+15.8Value 14%71+10Replies to reviews 7%40+2.8Momentum penalty85−1.5Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#646 of 707 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 9%
4.8★★★★★274 Google reviews · 24 photos
91%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Levy's Imperial Tire & Auto Service highlight honest communication, fair pricing, and quick turnaround for tire repairs, alignments, and general maintenance. Customers often note that the shop identifies necessary work accurately and offers services at lower costs than dealerships. However, some low-star reviews criticize specific instances of perceived price gouging, long wait times without appointments, and dissatisfaction with the quality of work on specialized parts or wheels.
Google rating: 4.8 out of 5 from 274 reviews (91% five-star).
Reviews on this page: 274 Google reviews (207 with written comments, 8 with photos).
Owner responses: the business replied to 7% of reviews.
Most recent review: October 5, 2026.
Service: Auto Repair Shop serving Lakeland, Florida.
Data from Google, last updated November 4, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Levy's Imperial Tire & Auto Service: 74/100 on this factor. Category median: 87.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Levy's Imperial Tire & Auto Service: 65/100 on this factor. Category median: 85.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Levy's Imperial Tire & Auto Service: 71/100 on this factor. Category median: 100.B
71
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Levy's Imperial Tire & Auto Service: 85/100 on this factor. Category median: 100.A
85
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Levy's Imperial Tire & Auto Service: 40/100 on this factor. Category median: 57.C
40
Bar = this company · dark tick = category median.
Star ratings
274 Google reviews we collected
4.8of 5
5 stars25091%
4 stars83%
3 stars21%
2 stars41%
1 star104%
Praise vs complaints
Phrases our text analysis found in 207 written reviews
95%praise
Praise33195%
Complaints185%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price945%
Reasonable945%
Overpriced210%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust7622%
Staff & attitude7120%
Price & value6318%
Quality & results4814%
Speed & response4212%
Would recommend4112%
Communication82%
What customers talk about
We read 207 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have always been up front and honest, which is critical in car service.”
“Great honest mechanics and fast, knowledgeable, dependable service.”
“Had a nail in my tire, got it sorted out at a great price in under an hour with no appointment.”
“An okay place to go if you want an overpriced oil change.”
“They save me money from changing the wrong piece in my car (that I was told from another mechanic)and told me what the car was really needed and fixed it.”
“My grandparents and I had a horrible experience here.”
“Chance took a look at it and immediately knew the issue- and he was correct- it was a bad wheel bearing- and I mean very bad!”
“This place is truly a great repair shop they are honest and trustworthy everyone is very friendly I recommend this shop.”
“I would highly recommend a second opinion after taking your car here.”
“He saw how unsafe it would be for me to keep driving it, and explained it to me in a way that I could understand easily but did not make me feel stupi…”
People customers mention
David4 reviews
Chance3 reviews
Tires3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Levy's Imperial Tire & Auto Service for 5 kinds of job. Pick one to see what they paid and said.
VeronicaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I highly recommend this place. They save me money from changing the wrong piece in my car (that I was told from another mechanic)and told me what the car was really needed and fixed it. All that in less than 24hrs. My car is no longer making any noise. I'm happy with the results ☺️.
Reasonable priceService not listed
DanielleLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I always have had a great experience here. They have always been up front and honest, which is critical in car service.
GeorgeLocal Guide · 183 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Great Levy's been in business forever that ought to tell you something. Fantastic Service.
Reasonable priceTires
TrudyLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Levy, Gloria, David and Chance are taking great care of my daughter's vehicle. They are the best family owned business in Lakeland.. I highly recommend them to everyone. They truly are a blessing. ✝️❣️🥰
Reasonable priceService not listed
Libby11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
It is always lovely doing business at Levy's! They are good, friendly people and always get you taken care of! Had a nail in my tire, got it sorted out at a great price in under an hour with no appointment. Can't ask for a better experience than when you go to Levy's.
Tires
JeffLocal Guide · 52 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I've had two of my TPMS (Tire Sensor) replaced by Levy's Imperial Tire and Auto Service. The staff and employees are very friendly and professional. I've gotten a few estimates and they are far cheaper than the other companies. They also support Veterans.
I highly recommend this place. They save me money from changing the wrong piece in my car (that I was told from another mechanic)and told me what the car was really needed and fixed it. All that in less than 24hrs. My car is no longer making any noise. I'm happy with the results ☺️.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Thank you for the vote of confidence!
Danielle LisleLocal Guide · 19 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Levy, Gloria, David and Chance are taking great care of my daughter's vehicle. They are the best family owned business in Lakeland.. I highly recommend them to everyone. They truly are a blessing. ✝️❣️🥰
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you so much!
Libby Burnsed11 reviewsiTotal number of Google reviews Libby has written across all businesses on Google Maps, not just this one.
It is always lovely doing business at Levy's! They are good, friendly people and always get you taken care of! Had a nail in my tire, got it sorted out at a great price in under an hour with no appointment. Can't ask for a better experience than when you go to Levy's.
Services: Tires
Response from the owner · 4 months ago
Thank you Libby we appreciate your review!
Jeff AcfalleLocal Guide · 52 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I've had two of my TPMS (Tire Sensor) replaced by Levy's Imperial Tire and Auto Service. The staff and employees are very friendly and professional. I've gotten a few estimates and they are far cheaper than the other companies. They also support Veterans.
Price assessment: Great price
Services: Tires
J RobertsLocal Guide · 137 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
If you want honest , family people working on your tires, that have been in business in Lakeland for decades..... Head to Levy's Imperial , Tire and auto...... I highly recommend this store!!!!
If I have a flat , I don't go anywhere else! They will tell me honestly if the tire can be repaired or if it should be replaced....I value that beyond anything!
Services: Tires
Zoey DunnLocal Guide · 11 reviewsiTotal number of Google reviews Zoey has written across all businesses on Google Maps, not just this one.
An okay place to go if you want an overpriced oil change. More specialized engine maintenance is not done here. Also they wanted to charge over a hundred dollars to test my battery. Got it done for free at O'Reilly's.
I will not come here again.
Price assessment: Overpriced
Services: Oil change
Response from the owner · 5 months ago
I'm sorry but we have no record of you having any work done at our business. Can you let me know if it was under your name and what kind of vehicle you have? We charge 34.95 for a five qt with filter for a synthetic blend plus disposal and tax and 79.95 for 5 qt full synthetic with filter plus disposal and tax. As far as checking the battery we normally don't charge for that.
