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Liberty Car Wash

Car wash · Pasco, WA · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%57+31.1Reliability 24%24+5.8Value 14%100+14.1Replies to reviews 7%32+2.3Experts Score= 53Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.53SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#72 of 79 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 9%
4.5 ★★★★★ 63 Google reviews · 11 photos
86%five-star reviews
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
12.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
32%reviews answered by the owner
Oct 2026latest review

Liberty Car Wash at a glance

Customers frequently praise the friendly staff, clean facilities, and convenient amenities like free vacuums and towels. However, low-star reviews consistently criticize the touchless wash quality, citing insufficient soap, high water pressure, and vehicles emerging still dirty. Additional complaints include confusing card payment mechanisms that lead to unexpected charges and a lack of on-site assistance when issues arise.

  • Google rating: 4.5 out of 5 from 63 reviews (86% five-star).
  • Reviews on this page: 63 Google reviews (37 with written comments, 2 with photos).
  • Owner responses: the business replied to 32% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Car Wash serving Pasco, Washington.

Data from Google, last updated November 2, 2026.

Score profile vs other car wash services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction57Reliability24Craft & service–Value100Momentum100Replies to reviews32Satisfaction: 57 (median 90)Reliability: 24 (median 89)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 32 (median 85)
Liberty Car WashCar Wash Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Liberty Car Wash: 57/100 on this factor. Category median: 90.C
57
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Liberty Car Wash: 24/100 on this factor. Category median: 89.D
24
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Liberty Car Wash: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Liberty Car Wash: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Liberty Car Wash: 32/100 on this factor. Category median: 85.D
32

Bar = this company · dark tick = category median.

Star ratings

63 Google reviews we collected

  • 5 stars5486%
  • 4 stars00%
  • 3 stars12%
  • 2 stars00%
  • 1 star813%

Praise vs complaints

Phrases our text analysis found in 37 written reviews

  • Praise2091%
  • Complaints29%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1470%
  • Reasonable630%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend732%
  • Staff & attitude627%
  • Quality & results314%
  • Price & value314%
  • Honesty & trust29%
  • Speed & response15%

What customers talk about

We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Best customer service, car wash and products highly recommend!”
  • “Very friendly always with a good attitude thank you for your help”
  • “Great service, always clean, this place is usually busy but it still always clean.”
  • “Great value-driven wash facility.”
  • “super helpful staff, always clean, and reliable service!”
  • “Been using them for years, even have taken my Corvette in there for a quick spruce up.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Liberty Car Wash for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

JuanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Highly recommend! Deb is ALWAYS wonderful! I’ve dealt with Mark as well and the young man this morning was great too! Thank you!

Great price
DamianLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great Carwash. I just wish the membership would allow you to do a couple self cleanings.

Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service, always clean, this place is usually busy but it still always clean. They have someone on staff during the day so if you have a problem someone is around to assist! I will be going back.

Reasonable price
Israel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing staff and crew. My car leaves with the best quality car wash and I can dry it myself.

Great priceAuto interior vacuuming
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

great prices and super amazing staff! the best part about this place is how awesome their staff is especially marc!

Great price
Nia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

5 stars definitely will be coming back every time my car gets dirty marc is amazing

Great price

Photos

Customer reviews

4.5 ★★★★★ 63 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Filter by topic — each topic is highlighted in the reviews in the same color
Chepe Melo1 reviewTotal number of Google reviews Chepe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly always with a good attitude thank you for your help

  • Price assessment: Reasonable price
  • Services: Auto interior vacuuming
  • Busyness: A little busy
Response from the owner · a week ago

We are glad to hear about your experiance! Hope to see you again soon!

Juan LemosLocal Guide · 17 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend! Deb is ALWAYS wonderful! I’ve dealt with Mark as well and the young man this morning was great too! Thank you!

  • Price assessment: Great price
  • Busyness: A little busy
Response from the owner · a month ago

We are glad to hear that you had a pleasant experiance and our employees are doing an excellent job!

Taden Miller2 reviewsTotal number of Google reviews Taden has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helpful employees, clean facilities, good manual car wash

  • Price assessment: Reasonable price
  • Busyness: Not busy
Response from the owner · a month ago

We are glad to hear you had a pleasant experiance with us!

Fernando Rivera5 reviewsTotal number of Google reviews Fernando has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Elijah is very friendly and very helpful, recommend 100 %

  • Price assessment: Great price
  • Busyness: A little busy
Response from the owner · a month ago

We are glad to hear you had a pleasant experiance with us!

Damian MaganaLocal Guide · 57 reviewsTotal number of Google reviews Damian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Carwash. I just wish the membership would allow you to do a couple self cleanings.

Response from the owner · a month ago

Im glad to hear you are enjoying our wash, unfortunately from my understanding their isnt a way to also include the manual bays in the monthly subscription. I will however talk to someone and see what we can do for you. Thank you for coming to liberty car wash!

Diego Morales1 reviewTotal number of Google reviews Diego has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Goat mark 10/10 customer service

Response from the owner · a month ago

We are glad to hear that you had a pleasant experiance with us!

Elijah Mendoza2 reviewsTotal number of Google reviews Elijah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best customer service, car wash and products highly recommend!

  • Price assessment: Great price
  • Services: Auto interior vacuuming
  • Busyness: Busy
Response from the owner · a month ago

We are glad to hear you had a pleasant experiance with us!

Asher Pogue3 reviewsTotal number of Google reviews Asher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

awesome

Kelly Cutler2 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, always clean, this place is usually busy but it still always clean. They have someone on staff during the day so if you have a problem someone is around to assist! I will be going back.

  • Price assessment: Reasonable price
  • Busyness: A little busy
Response from the owner · a month ago

We are glad to hear you had a pleasant experiance with us!

Israel Romero2 reviewsTotal number of Google reviews Israel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing staff and crew. My car leaves with the best quality car wash and I can dry it myself.

  • Price assessment: Great price
  • Services: Auto interior vacuuming
Response from the owner · a month ago

We are glad to hear you had a pleasant experiance with us!

Liberty Car Wash on Google Maps →

Business details

  • Address: 4903 Convention Dr, Pasco, WA 99301
  • Website: libertycarwash.net
  • Service area: Pasco, WA