Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Liberty Tax 4.9/5 based on 360 reviews, with the owner responding to 68 percent of them. Customers frequently describe the staff as knowledgeable, friendly, and professional, noting that tax preparation is often completed quickly and clearly. While many appreciate the thorough explanations and efficient service, some low-star comments criticize high filing fees, perceived rudeness, and instances where employees lacked system knowledge or failed to return phone calls.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
360 Google reviews we collected
Phrases our text analysis found in 240 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 240 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are knowledgeable and have all the answers and save some money.”
“Good people great service from the time you walk in the door!”
“She said you spent all that money and did not work as a teacher now.”
“Lucky is courteous, fast, knowledgeable and professional.”
“The best place you ever can go when they won't mess up your taxes I recommend it to anybody.”
“pertise and attention to detail truly made all the difference and I highly recommend seeking out a real personal professional for anyone looking to m…”
“Everyone is very kind and pleasant, and takes the time to explain my tax return to me in a way that I can understand.”
“…d pretty much got everything i needed got my taxes done ✅ and it was fair 🫡 so i cant complain at all Thank you !…”
“was happy with them (a little pricey) for most part.”
“Very helpful and up front friendly service do recomend”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Liberty Tax for 3 kinds of job. Pick one to see what they paid and said.
This guys rock! They are knowledgeable and have all the answers and save some money. I was out in a couple hours.
What a great place to do your taxes😊Curtis make you feel comfortable and professional.
Mr. Lucky is courteous, fast, knowledgeable and professional. These days I'm pleasantly surprised to receive the level of service we did from Mr. Lucky and his staff at Liberty Tax. We had a complex return, and I was worried about finding the right service. I knew from the the moment we sat down that we were in good…
Made the process very easy BEST team at this university location in Denton! Good people great service from the time you walk in the door! As with any job , employees are a reflection of leadership!!!! As far as price, we all want low to no fee employees, lights , internet service ect.. all need to be paid and…
I’ve been going to this facility for years. Everyone is very kind and pleasant, and takes the time to explain my tax return to me in a way that I can understand.
Roger Waite was very polite and knowledgeable. Very good customer service. Will return again.
| Job | Reviews | Category typical |
|---|---|---|
| Income tax return filing | 19 | — |
| Income tax return preparation | 8 | — |
| Tax problem consulting | 3 | — |
4.9 ★★★★★ 360 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This guys rock! They are knowledgeable and have all the answers and save some money. I was out in a couple hours.
It's wonderful to know you found our team knowledgeable and efficient. We appreciate your kind words and are glad we could help you save some money!
What a great place to do your taxes😊Curtis make you feel comfortable and professional.
Thank you for the wonderful review! We're happy to know that Curtis made you feel at ease and provided professional service. We appreciate your trust in us!
Very helpful and knawledgable
We're so glad you had a great experience with us! Your satisfaction is our top priority.
Mr. Lucky is courteous, fast, knowledgeable and professional. These days I'm pleasantly surprised to receive the level of service we did from Mr. Lucky and his staff at Liberty Tax. We had a complex return, and I was worried about finding the right service. I knew from the the moment we sat down that we were in good hands. Mr. Lucky confidently breezed right though the process. His staff is friendly and professional, as well. When we left, we felt like we had time traveled back to when good service was the standard — so refreshing. I highly recommend this business.
Thank you for your kind words about Mr. Lucky and our team! We're so pleased to hear that you had a refreshing experience with us. Your recommendation is greatly appreciated!
Another great year as always, great professional, courteous, and quick
We're so happy to hear that you had another great year with us! Our team is dedicated to providing professional and quick service. We look forward to welcoming you back!
Made the process very easy BEST team at this university location in Denton! Good people great service from the time you walk in the door! As with any job , employees are a reflection of leadership!!!! As far as price, we all want low to no fee employees, lights , internet service ect.. all need to be paid and what a weight off your shoulders once processed!
Hello kristine, Thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. Please reach out to us with any additional questions or comments! Hope you visit us again soon!
Curtis did a great job!!
Greetings Matt, Thanks for the great review! We appreciate your recognition and will do our best to keep up the great work! Please reach out to us with any additional questions or comments! It was a pleasure to serve you.
Very friendly and completes your taxes fast!!
Thank you for the 5 star review, hope to see you next year!
I’ve been going to this facility for years. Everyone is very kind and pleasant, and takes the time to explain my tax return to me in a way that I can understand.
Hey Denise, Thanks for choosing us and leaving such a great review! It is truly touching to know you think so highly of us! We'll be sure to share your experience with the rest of our team members as inspiration! Thanks again and we look forward to seeing you again soon.
Roger Waite was very polite and knowledgeable. Very good customer service. Will return again.
We're delighted to hear about your positive experience with Roger. Your kind words mean a lot to us, and we hope to see you back soon!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
