Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Reviewers describe Liberty Tax as a professional service that handles complex returns efficiently, often noting clear communication and reasonable pricing. Customers frequently mention long-term loyalty, with some noting relationships spanning over a decade, and highlight the staff's patience and helpfulness in maximizing refunds. However, a recurring criticism in lower-rated feedback involves appointments starting late and final fees significantly exceeding initial verbal quotes for simple tax returns.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
112 Google reviews we collected
Phrases our text analysis found in 76 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Janet provides fast, friendly and professional tax service.”
“It was a pleasure to work with her and will recommend anyone to work with her.”
“Wendy Mejia provided a quick and efficient return, and provided a good-enough detailed overview at the end of the appointment.”
“She is very thorough and knowledgeable and super personable!”
“Explained everything clearly and I was so thankful to meet her.”
“Plus her price is reasonable !”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Liberty Tax for 1 kind of job. Pick one to see what they paid and said.
Great place for solo entrepeneurs. Janet provides fast, friendly and professional tax service. What else can you ask for.
Love love loveeeeeee Janet ! She definitely knows what she’s doing! Janet is very professional, social, and respectful! She also gets you everything you are eligible for ! Plus her price is reasonable ! Thank you ! I’ve been going to her every year for the past few and wouldn’t switch her for no other agent !
Great place been doing my taxes with This place over 13 years my kids also does they taxes here very good place
My first time at Liberty Tax and at this location. Wendy Mejia provided a quick and efficient return, and provided a good-enough detailed overview at the end of the appointment. I’m happy I went there!
This was my first time using Liberty Tax, Janet was very nice and very informative. I will refer and use Liberty Tax in Elmwood Park NJ again.
She was very helpful and had a lot of patience and help me with everything I needed every step of the way
| Job | Reviews | Category typical |
|---|---|---|
| Income tax filing | 3 | — |
4.9 ★★★★★ 112 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great place for solo entrepeneurs. Janet provides fast, friendly and professional tax service. What else can you ask for.
Thank you for the fantastic feedback! It's wonderful to know that Janet's service made a difference for you. We look forward to welcoming you back!
Janet is the best!!!!!
Thanks for the glowing feedback! Janet will be delighted to hear she made your visit memorable.
Love love loveeeeeee Janet ! She definitely knows what she’s doing! Janet is very professional, social, and respectful! She also gets you everything you are eligible for ! Plus her price is reasonable ! Thank you ! I’ve been going to her every year for the past few and wouldn’t switch her for no other agent !
Thanks. We are happy to help you with your taxes.
Janet is absolutely the best!!!
Thanks. We are very happy to help you with your taxes.
Great service with a professional staff!
Your feedback is greatly appreciated! We're happy to know our service met your expectations.
Great place been doing my taxes with This place over 13 years my kids also does they taxes here very good place
We're pleased to know that you had a positive experience with us. Your feedback is valued and we anticipate the opportunity to assist you again in the future. Thank you.
My first time at Liberty Tax and at this location. Wendy Mejia provided a quick and efficient return, and provided a good-enough detailed overview at the end of the appointment. I’m happy I went there!
We appreciate your positive experience at Liberty Tax and are pleased to hear that Wendy Mejia was able to assist you effectively and provide a comprehensive overview. Your choice of our services is valued, and we anticipate the opportunity to assist you again in the future. Thank you for sharing your feedback with us.
This was my first time using Liberty Tax, Janet was very nice and very informative. I will refer and use Liberty Tax in Elmwood Park NJ again.
We are pleased to learn about your positive encounter with Janet at our Elmwood Park NJ location. It is great to hear that you found our service to be informative and friendly. We are excited about the opportunity to assist you again in the future. Your choice of Liberty Tax and your generous referrals are greatly appreciated.
She was very helpful and had a lot of patience and help me with everything I needed every step of the way
We appreciate your acknowledgment of our assistance and patience. We aim to provide support throughout your journey. Thank you for sharing your positive rating and feedback.
Janet is very attentive and patient. She works hard to get you the most money she can get you back.
We appreciate your positive experience with Janet and her dedication to providing attentive and patient service. Your feedback is valued, and we're grateful for the opportunity to assist you. Thank you for sharing your thoughts.
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
