Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Liberty Tax logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%19+1.3Craft & service penalty92−0.8Momentum penalty86−1.4Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Liberty Tax

Sacramento, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #91Position by Experts Score among all companies we track in this category. of 123 tax preparation services · 4.8★ from 275 Google reviews

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Report card

Percentile vs other tax preparation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Liberty Tax is better than 84% of tax preparation services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Liberty Tax is better than 71% of tax preparation services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Liberty Tax is better than 92% of tax preparation services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Liberty Tax is better than 100% of tax preparation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Liberty Tax is better than 86% of tax preparation services.A
86
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Liberty Tax is better than 19% of tax preparation services.F
19

Reviews for your job

Customers hired Liberty Tax for 7 kinds of job.

Liberty Tax for income tax return filing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.63
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Income tax return filing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#55 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Income tax return filing”

Shelina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Liberty Tax provided excellent customer service and Tax services! My tax filing worries are over knowing I have a place to file with ease and confidence. The prices are amazing also! Thank you Naveen!

Great priceIncome tax filingIncome tax return filing
Joni1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Liberty Tax is a great place to get your taxes done. They do that and so much more! I highly recommend their services to anyone who is looking for a dependable team. I have been going to them now for the last 3 years with absolutely no complaints. Great costumer service... I have never been more satisfied!

Great priceIncome tax return filing
Sexican1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Naveen is always awesome as he has been the years prior. Big thank you!

Income tax return filing
Elaina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Naveen was extremely helpful, polite, informative and not to mention, extremely quick while preparing and filing my taxes! I would definitely recommend his services and expertise!!

Reasonable priceIncome tax filingIncome tax return filingTax Preparation
Cynthia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★

Very Helpful,Nice

Reasonable priceIRS audit representationIncome tax filingIncome tax return filing
Ted2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This place communicates quickly and efficiently.

Great priceIncome tax return filingTax Preparation
Travon7 months ago★★★★★

Rating only, no written review.

Reasonable priceIncome tax return filing
Nathan8 months ago★★★★★

Rating only, no written review.

Reasonable priceIncome tax return filing

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 29%Overpriced 5%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Income tax filing12—
Income tax return filing8—
Tax problem consulting3—
Tax Preparation3—
IRS audit representation2—
Income tax return preparation2—
Business tax preparation2—

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