Experts Reviews · Company report
Liberty Tax logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%58+14.1Value 14%78+11Replies to reviews 7%100+7.1Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Liberty Tax

Salem, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 50 tax services · 4.6★ from 199 Google reviews

Report card

Percentile vs other tax services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Liberty Tax is better than 71% of tax services.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Liberty Tax is better than 58% of tax services.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Liberty Tax is better than —% of tax services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Liberty Tax is better than 78% of tax services.B
78
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Liberty Tax is better than 100% of tax services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Liberty Tax is better than 100% of tax services.A
100

Reviews for your job

Customers hired Liberty Tax for 8 kinds of job.

Liberty Tax for income tax return filing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.72
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Income tax return filing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 18 Google reviews tagged “Income tax return filing”

kenneth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always a pleasure dealing with mike. Fast and efficient,explains all the changes and what to look for in the future .

Great priceIncome tax return filingTax PreparationIncome tax return preparation
Max3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Liberty Tax on Lancaster in Salem is EXCEPTIONAL! I was really scared to file my taxes as I was worried I was going to owe $40k+. After working with Christina and Richard, I didn’t even come close to this number. They are so friendly and such nice people to work with. I will certainly be using them for my taxes…

Great priceIncome tax filingIncome tax return filing
Craig6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Our tax accountant was very knowledgeable and efficient at his job.

Reasonable priceIncome tax return filing
Peter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Our tax professional was very courteous, very knowledgable and shared everything she was doing and why. My wife and I will definitely use them next year.

Great priceIncome tax filingIncome tax return filing
DavidLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★

I have to edit this review because I was audited by the state and now Oregon is holding my state taxes for 20 weeks. Also I referred a friend he went in to get his taxes done. They gave me a card and the $50 never hit the account still. I even called to check to see what happened they rushed to get me off the phone…

OverpricedIncome tax return filing
AITONG3212 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The tax consultant who helped was very informative, helpful, and friendly.

Reasonable priceIncome tax filingIncome tax return filing
EricLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ms.Lorenzana did an amazing job 🙏🏾❤️

Income tax return filing
Raschaan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I got my taxes done on Lancaster and Linda gave me the best Tax experience I've had in years. She's sweet, attentive and actually cares for her clients. I would recommend her for sure and I'm definitely coming back just for her.

Not sureIncome tax filingIncome tax return filing
Jorge3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great attention by Rosalinda, everyone in the office very helpful.

Reasonable priceIncome tax filingIncome tax return filing
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Richard was friendly and helpful !

Reasonable priceIncome tax return filing
Kerri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

If you need your taxes done definitely go to Liberty Taxes ask for Michael he is the man

Great priceIncome tax filingIncome tax return filingTax Preparation
Shirley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Mike Professional and knowledgeable

Reasonable priceIncome tax return filing
Henry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had been dreading doing my taxes in fact it was a year behind but thank you liberty. Thank you Mr. Revis’s great great job outstanding thank you again.

Reasonable priceFinancial planTax problem consultingIncome tax filing
AntonioLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I was very happy with the work that Rosalinda and Richard did for me. Very professional and very kind. The price I paid was way less than other places I’ve been too.

Great priceIncome tax return filing
Jacqueline3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jose Rivas is absolutely wonderful and efficient! thank you for everything!

Great priceIncome tax return filingIncome tax return preparation
Talysa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I've been using Liberty Tax for years, they really know what they're doing, I have a really complicated tax situation and they handle it with no problems, always going above and beyond to make sure I get the most out of my taxes, highly recommend!

Great priceIncome tax filingIncome tax return filingTax Preparation
Constantino8 months ago★★★★★

Rating only, no written review.

Great priceIncome tax filingIncome tax return filingTax Preparation
Santiago8 months ago★★★★★

Rating only, no written review.

Great priceIncome tax filingIncome tax return filingTax Preparation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 46%Overpriced 7%Not sure 2%

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