Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%58+14.1Value 14%78+11Replies to reviews 7%100+7.1Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORELiberty Tax
Salem, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 50 tax services · 4.6★ from 199 Google reviews
Report card
Percentile vs other tax services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Liberty Tax is better than 71% of tax services.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Liberty Tax is better than 58% of tax services.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Liberty Tax is better than —% of tax services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Liberty Tax is better than 78% of tax services.B
78
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Liberty Tax is better than 100% of tax services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Liberty Tax is better than 100% of tax services.A
100
Reviews for your job
Customers hired Liberty Tax for 8 kinds of job.
Liberty Tax for income tax return preparation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Income tax return preparation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 8 Google reviews tagged “Income tax return preparation”
kenneth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Always a pleasure dealing with mike. Fast and efficient,explains all the changes and what to look for in the future .
Great priceIncome tax return filingTax PreparationIncome tax return preparation
Melissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Fast and friendly great place.. come here every year love this place….
Reasonable priceIncome tax return preparation
Kerri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
If you need your taxes done definitely go to Liberty Taxes ask for Michael he is the man
Great priceIncome tax filingIncome tax return filingTax Preparation
Jodi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Very helpful explained things in detail. Will definitely be going back there for all my tax needs.
Great priceTax PreparationIncome tax return preparation
Jacqueline3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Jose Rivas is absolutely wonderful and efficient! thank you for everything!
Great priceIncome tax return filingIncome tax return preparation
Talysa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I've been using Liberty Tax for years, they really know what they're doing, I have a really complicated tax situation and they handle it with no problems, always going above and beyond to make sure I get the most out of my taxes, highly recommend!
Great priceIncome tax filingIncome tax return filingTax Preparation
Constantino8 months ago★★★★★
Rating only, no written review.
Great priceIncome tax filingIncome tax return filingTax Preparation
dade2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Rating only, no written review.
Financial planIRS audit representationTax Preparation
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 46%Reasonable 46%Overpriced 7%Not sure 2%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Income tax return filing | 18 | — |
| Income tax filing | 18 | — |
| Tax Preparation | 9 | — |
| Income tax return preparation | 8 | — |
| Financial plan | 4 | — |
| Tax problem consulting | 3 | — |
| IRS audit representation | 2 | — |
| Tax planning | 2 | — |
