Auto repair shop · Lincoln, NE · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%85+20.6Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#466 of 975 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 52%
4.8★★★★★493 Google reviews · 9 photos
89%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently commend the shop for timely service, transparent pricing estimates, and thorough mechanical work on issues ranging from brakes to transmission leaks. Many reviewers highlight the staff's honesty in prioritizing urgent repairs and their willingness to communicate costs before proceeding. However, lower-rated feedback cites specific instances of high labor charges, perceived upselling of unnecessary services, and unresponsive customer service during initial consultations or scheduling calls.
Google rating: 4.8 out of 5 from 493 reviews (89% five-star).
Reviews on this page: 493 Google reviews (381 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 31, 2026.
Service: Auto Repair Shop serving Lincoln, Nebraska.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Lincoln Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lincoln Auto Repair: 86/100 on this factor. Category median: 88.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lincoln Auto Repair: 85/100 on this factor. Category median: 85.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lincoln Auto Repair: 85/100 on this factor. Category median: 99.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lincoln Auto Repair: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lincoln Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lincoln Auto Repair: 100/100 on this factor. Category median: 60.A
100
Bar = this company · dark tick = category median.
Star ratings
493 Google reviews we collected
4.8of 5
5 stars43989%
4 stars306%
3 stars10%
2 stars41%
1 star194%
Praise vs complaints
Phrases our text analysis found in 381 written reviews
96%praise
Praise65896%
Complaints244%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2444%
Reasonable3055%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13219%
Quality & results12118%
Staff & attitude11216%
Price & value10716%
Honesty & trust9514%
Would recommend7411%
Communication416%
What customers talk about
We read 381 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did a great job with replacing the brakes and got it all done in a timely manner.”
“Did a great job installing the headlights I brought in.”
“If you want to be told you need things you don’t actually need and be upcharged to death this is the place for you, just awful.”
“Very knowledgeable and explained what the costs might be prior to the repairs.”
“Tried to find out how much they charge for installation of break pads and got hung up on.”
“My vehicle ran reasonably well, but had a slight miss and a check engine light with a simple misfire code.”
“It is nice to not have a place try to overcharge you or take advantage of not being super car savvy!”
“I recommend them to anyone who asks for a trustworthy mechanic!”
“They do great work and I would recommend anyone to have there car serviced here!”
“They even had a sign saying rate 5 stars on Google for $10 off the service which is the cherry on top.”
“Braden explained to me that the repair could be done by them and I will get back to them next week.”
People customers mention
Mark15 reviews
Sean9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lincoln Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Michael2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 13 hours ago★★★★★
I'm from Denver I was visiting my brother in lincoln. When I got to Lincoln I noticed that I had an oil drip that was coming from my output shaft of my transmission. I figured before I headed back I would have it checked out. Stopped it a couple jiffy lubes in Lincoln. They said they were not authorized to do…
Service not listed
Joleen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
They did a great job with replacing the brakes and got it all done in a timely manner. I will take the car to them next time I need it fixed
Reasonable priceElectricalBrakes
Lee1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Very honest guys at that shop. I’ve been going for years and have found them to be good people.
William12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They found a rare issue with my power steering; something I've never heard of, but my steering is working perfectly again. In and out fast.
Steering & suspension repair
steven4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I’ve been going to Lincoln Auto repair since it opened. Mark is a very thorough mechanic and i trust him. My daughter’s car was in for service years ago while she was in college. She was back home and i scheduled a routine oil change on her car, 2005 Toyota Rav 4. We bought it used. Mark was doing his usual complete…
Dennis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Knowledgeable, quick and friendly services. Highly recommend Lincoln Auto Repair
Great priceElectrical repairGeneral repairs & maintenanceBrakes+ Professionalism
I'm from Denver I was visiting my brother in lincoln. When I got to Lincoln I noticed that I had an oil drip that was coming from my output shaft of my transmission. I figured before I headed back I would have it checked out. Stopped it a couple jiffy lubes in Lincoln. They said they were not authorized to do anything with a manual transmission. So they suggested Lincoln auto repair which just happened to be up the street. I talked to one of the guys that worked there. He said give me a couple minutes I'll pull it in and take a look. They replace the output shaft seal. Topped up the fluid. Gave me a great price. And sent me up the road to Denver colorado. I would highly recommend these guys. They were knowledgeable, honest and fair. If I lived in Lincoln I would let them service all of my cars. Thanks, Mike Wilson
Services: Service not listed
Joleen Olsen3 reviewsiTotal number of Google reviews Joleen has written across all businesses on Google Maps, not just this one.
Very honest guys at that shop. I’ve been going for years and have found them to be good people.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, General repairs & maintenance, Auto maintenance, Oil change
Response from the owner · 10 months ago
Thank you so much for taking the time to leave us a 5-star review, Lee! We are thrilled to hear that you have been a satisfied customer for years and have found our team to be honest and trustworthy. We strive to provide exceptional service to all of our customers and we are happy to see that it reflects in your experience with us.
William Manning12 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
They found a rare issue with my power steering; something I've never heard of, but my steering is working perfectly again. In and out fast.
Services: Steering & suspension repair
Response from the owner · a week ago
Finding that rare power steering issue and getting it fixed quickly is exactly what we aim for—happy to hear your steering is working perfectly again, William! It was a pleasure getting you in and out fast so you could get back on the road smoothly.
steven gabriel4 reviewsiTotal number of Google reviews steven has written across all businesses on Google Maps, not just this one.
I’ve been going to Lincoln Auto repair since it opened. Mark is a very thorough mechanic and i trust him. My daughter’s car was in for service years ago while she was in college. She was back home and i scheduled a routine oil change on her car, 2005 Toyota Rav 4. We bought it used. Mark was doing his usual complete inspection of the car and noticed a Macphersen strut had been installed improperly by the previous owner. The bolt was about to shear off which could have resulted in a complete loss of control of her car if she had been driving. Not many mechanics take the time to do an inspection of a car on just a routine oil. This man does.
Response from the owner · a week ago
Steven, it’s great to hear Mark’s attention to detail helped catch that serious issue—safety always comes first here. We appreciate your long-term trust in Lincoln Auto Repair!
Ellen McMillan6 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
Very knowledgeable and explained what the costs might be prior to the repairs.
Price assessment: Great price
Services: General repairs & maintenance, Auto engine diagnostic
Response from the owner · 2 weeks ago
Ellen, it's great to hear the team was clear about costs and helped you understand the repairs upfront. We appreciate you noticing the care we put into explaining everything!
Dennis Tejada4 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Thank you for your diagnosis, repair and getting me back on the road. I am happy that Lincoln Auto Repair is nearby.
Services: Engine repair
Response from the owner · 11 months ago
Andrew, thank you for taking the time to leave us a 5-star review! Providing best in class vehicle diagnoses and auto repair service is always our goal at Lincoln Auto Repair. Glad we could take good care of you! We look forward to servicing your car in the future.
Adam Klingenberg1 reviewiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
They always take care of the issues we have! I recommend them to anyone who asks for a trustworthy mechanic!
Price assessment: Great price
Services: General repairs & maintenance, Auto engine diagnostic
Response from the owner · 4 months ago
Adam, we appreciate you taking the time to leave a 5-star rating for Lincoln Auto Repair. Our team is committed to maintaining that level of quality and care with every visit.
