Interior designer · Gloucester, MA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%95+24.8Value 15%93+14.2Craft & service penalty93−0.7Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 103 interior designersiPosition by Experts Score among all companies we track in this category. · better than 44%
5.0★★★★★12 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 12 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Lisa Jensen Interior Design five stars based on twelve reviews, noting that the owner responded to only eight percent of comments. Clients frequently describe the designer as professional, personable, and attentive to their specific style needs and budget constraints. Recurring themes include effective communication, helpful suggestions for cohesive room updates, and the ability to make the design process comfortable and efficient. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 12 reviews (100% five-star).
Reviews on this page: 12 Google reviews (11 with written comments).
Owner responses: the business replied to 8% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
This companyInterior Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LISA JENSEN INTERIOR DESIGN Est. 2002: 94/100 on this factor. Category median: 95.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LISA JENSEN INTERIOR DESIGN Est. 2002: 95/100 on this factor. Category median: 96.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LISA JENSEN INTERIOR DESIGN Est. 2002: 93/100 on this factor. Category median: 96.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LISA JENSEN INTERIOR DESIGN Est. 2002: 93/100 on this factor. Category median: 95.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LISA JENSEN INTERIOR DESIGN Est. 2002: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 44.–
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Bar = this company · dark tick = category median.
Star ratings
12 Google reviews we collected
5.0of 5
5 stars12100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 11 written reviews
89%praise
Praise1789%
Complaints211%
Topic share
How often each topic comes up in the written reviews
5topics
Would recommend632%
Staff & attitude526%
Speed & response421%
Quality & results211%
Communication211%
What customers talk about
We read 11 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had a wonderful experience working with Lisa and highly recommend her.”
“Beginning with our first meeting and all the way to our final design plan, Lisa was personable, professional, and easy to talk with.”
“Lisa has a keen eye and quickly picks up on your individual style.”
“We had a fantastic experience working with Lisa and I would recommend her without hesitation!”
“She listened to our needs and the style we wanted to achieve.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired LISA JENSEN INTERIOR DESIGN Est. 2002 for 5 kinds of job. Pick one to see what they paid and said.
Kathy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We had a wonderful experience working with Lisa and highly recommend her. Beginning with our first meeting and all the way to our final design plan, Lisa was personable, professional, and easy to talk with. She listened to our needs and the style we wanted to achieve. We found her tips and suggestions extremely…
Carolyn6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Lisa worked closely with my husband and me to create a cohesive and beautiful look for our new home. She listened to us and implemented a plan that was very achievable and showcased our surroundings just as we envisioned. As my husband put it: "she nailed it." I continue to ask Lisa for advice on one off items.
+ Responsiveness+ Punctuality+ Quality
Pam1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Lisa is such a pleasure to work with! Lisa designed a room for us when we moved in with our daughter. She took an under used room and made it functional and beautiful. She made sure the design fit the style of my daughter’s home. The room is perfect and we couldn’t be happier. Lisa made the process very easy and worked within our budget.
Home decor selectionInterior decoratingLiving room design+ Responsiveness+ Punctuality+ Quality
Amy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
For years I wanted to hire a designer. I felt like my home didn’t reflect my style and personality but I was embarrassed by the way my home looked and I didn’t want to feel judged. I would buy pieces I loved but could never pull together the look I wanted. Lisa came in and I felt comfortable right away. I didn’t…
Custom art selectionHome decor selectionInterior decorating+ Responsiveness+ Punctuality+ Quality
Jennifer2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I cannot recommend Lisa Jensen Interior Designs strongly enough. I have been working with Lisa for 5 years as we have slowly updated our home. Lisa is a great listener who really takes the time to understand your needs, your budget and your style.
I am budget conscious and she has been very thoughtful with the…
Service not listed+ Responsiveness+ Punctuality+ Quality
M.9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
We recently welcomed Lisa Jensen into our home for a Design + Decorating Consultation—and loved every minute of it. Prior to her visit, we drafted a list of design dilemmas we were looking to resolve and she efficiently and effectively reviewed, reflected, and responded to each. At the end of our two-hour session,…
Service not listed+ Responsiveness+ Punctuality+ Quality
We had a wonderful experience working with Lisa and highly recommend her. Beginning with our first meeting and all the way to our final design plan, Lisa was personable, professional, and easy to talk with. She listened to our needs and the style we wanted to achieve. We found her tips and suggestions extremely helpful. All the items she selected captured the look we were hoping for. We are so pleased with the final result.
Response from the owner · 3 months ago
Thank you Kathy, for your kind words. It was truly a pleasure working with you and Brian in the design of your new home.
I'm happy to hear that you felt listened to and supported every step of the way. Creating a design that reflects my clients' personal style and the way they want to live is always my goal, so knowing you're so pleased with the final result means the world to me.
Thank you again for placing your trust in me and for taking the time to share your experience. I hope you enjoy your beautiful new home (and that view) for many years to come!
Carolyn Burt6 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Lisa worked closely with my husband and me to create a cohesive and beautiful look for our new home. She listened to us and implemented a plan that was very achievable and showcased our surroundings just as we envisioned. As my husband put it: "she nailed it." I continue to ask Lisa for advice on one off items.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Pam Harris1 reviewiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Lisa is such a pleasure to work with! Lisa designed a room for us when we moved in with our daughter. She took an under used room and made it functional and beautiful. She made sure the design fit the style of my daughter’s home. The room is perfect and we couldn’t be happier. Lisa made the process very easy and worked within our budget.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Home decor selection, Interior decorating, Living room design, Space Planning
Amy Galley2 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
For years I wanted to hire a designer. I felt like my home didn’t reflect my style and personality but I was embarrassed by the way my home looked and I didn’t want to feel judged. I would buy pieces I loved but could never pull together the look I wanted. Lisa came in and I felt comfortable right away. I didn’t feel judged at all, instead I felt inspired and excited to update my home. She even pointed out things she liked and incorporated them. Lisa gave my home the design I always wanted that reflects my style.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Custom art selection, Home decor selection, Interior decorating, Living room design, Room planning
Jill Watson1 reviewiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Lisa is truly a talented designer. She gets the design right the first time because she really listens and carefully considers each piece she chooses. We originally hired Lisa to design our family room. We had lived in our house for over 10 years and we wanted to update the room. At first my husband was hesitant to spend the money on a designer. After working with Lisa and seeing her design come together, we agreed it was the best money we’ve ever spent. She created a family room that is functional, cozy, stylish and most importantly unique. She made sure the space functioned the way we wanted it to and that it would hold up to our busy household. She took into consideration every family member’s needs, even the pets. Lisa has a keen eye and quickly picks up on your individual style. She chose some pieces that were ‘pretty’ as she noted that I liked feminine details based on items in my home. I didn’t even realize it until she pointed it out. It has been 5 years and we are still loving our family room and getting compliments. We’ve already hired Lisa for our next project. I recommend Lisa to everyone without hesitation.
Positive: Responsiveness, Professionalism
Services: Custom art selection, Flooring selection, Home decor selection, Interior decorating, Interior painting, Kitchen design, Living room design, Room planning
Jennifer Hanson2 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I cannot recommend Lisa Jensen Interior Designs strongly enough. I have been working with Lisa for 5 years as we have slowly updated our home. Lisa is a great listener who really takes the time to understand your needs, your budget and your style.
I am budget conscious and she has been very thoughtful with the furniture and accessories she has recommended. She is masterful at picking where we should spend a bit more to nail our design while finding other less expensive items to keep on budget.
Finally, its worth noting that Lisa is a joy to have in our home. She not only brings expertise but also fun and excitement to design projects. And you couldn't work with anyone more loyal. When we recently had a contractor disaster that caused us to have to rethink our design, Lisa found time for us and came to our rescue. If I could give her 100 stars I would!!!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Service not listed
M. Martinez9 reviewsiTotal number of Google reviews M. has written across all businesses on Google Maps, not just this one.
We recently welcomed Lisa Jensen into our home for a Design + Decorating Consultation—and loved every minute of it. Prior to her visit, we drafted a list of design dilemmas we were looking to resolve and she efficiently and effectively reviewed, reflected, and responded to each. At the end of our two-hour session, we had a clear game plan on wall color in three different areas, kitchen counters and backsplash, fireplace mantle and ceiling beams, hardwood-floor refinishing, dining room lighting, and a gallery art wall! Lisa is warm and wonderful with a discerning eye and thoughtful insights that addressed issues we didn’t even know we had, as well as those we did. I would recommend her without hesitation. (Thanks again, Lisa!!)
We had a fantastic experience working with Lisa and I would recommend her without hesitation! I am hoping we'll be able to rely on her expertise again in the future!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Amy Roy2 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
