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Living Health Day Spa

Day spa · Memphis, TN · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%74+5.2Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 20 hot tub spasPosition by Experts Score among all companies we track in this category. · better than 68%
4.8 ★★★★★ 176 Google reviews · 22 photos
91%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
Oct 2026latest review

Living Health Day Spa at a glance

Google reviewers give Living Health Day Spa a 4.8 rating based on 176 reviews, with the owner responding to 85 percent of them. Clients frequently praise the facility's cleanliness, relaxing atmosphere, and the professional, attentive service provided during massages, facials, and couples treatments. However, several low-star reviews highlight recurring issues with phone responsiveness, billing errors, and instances where the spa was understaffed or closed, leading to missed appointments and customer dissatisfaction.

  • Google rating: 4.8 out of 5 from 176 reviews (91% five-star).
  • Reviews on this page: 176 Google reviews (139 with written comments, 5 with photos).
  • Owner responses: the business replied to 85% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Hot Tub Spa serving Memphis, Tennessee.

Data from Google, last updated October 29, 2026.

Score profile vs other hot tub spas

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction87Reliability82Craft & service100Value100Momentum100Replies to reviews74Satisfaction: 87 (median 87)Reliability: 82 (median 79)Craft & service: 100 (median 99)Value: 100 (median 99)Momentum: 100 (median 100)Replies to reviews: 74 (median 65)
Living Health Day SpaHot Tub Spas median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Living Health Day Spa: 87/100 on this factor. Category median: 87.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Living Health Day Spa: 82/100 on this factor. Category median: 79.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Living Health Day Spa: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Living Health Day Spa: 100/100 on this factor. Category median: 99.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Living Health Day Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Living Health Day Spa: 74/100 on this factor. Category median: 65.B
74

Bar = this company · dark tick = category median.

Star ratings

176 Google reviews we collected

  • 5 stars16191%
  • 4 stars63%
  • 3 stars11%
  • 2 stars00%
  • 1 star85%

Praise vs complaints

Phrases our text analysis found in 139 written reviews

  • Praise10586%
  • Complaints1714%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1341%
  • Reasonable1959%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4739%
  • Quality & results3529%
  • Would recommend2621%
  • Speed & response54%
  • Communication54%
  • Price & value32%
  • Honesty & trust11%

What customers talk about

We read 139 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The facility was very clean and they were very attentive.”
    “This was the most unprofessional experience I have ever had and we got completely taken advantage of.”
  • “Blair addressed my areas of concern in a relaxed and thorough manner.”
    “This was probably the worst massage and facial I ever had.”
  • “I received amazing cupping services and a deep tissue massage, and it was a 10/10 experience.”
    “…ve us messages needs more training bt they where nice an friendly but never again…”
  • “I woke up extremely sore and was able to get a same-day appointment thanks to David.”
  • “She explains every step that she does and how it will benefit your skin.”
  • “I'd say that the massage that I received here at Living Health had the pricing of the Atlanta massage, but the quality of the Jackson Hole massage.”
    “Too expensive for NO expertise!”
  • “My group are honest people and we all paid $85, however, we will never be back to support this place.”

People customers mention

  • David 6 reviews
  • Cissie 4 reviews
  • Colt 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Living Health Day Spa for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Book your massage experience now! This place and the people are awesome. I can't wait to go back.

Reasonable price
Samantha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Best massage I’ve ever had, and I’ve had a lot. Great location, super cute building and vibe.

Reasonable price
JoAnn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Got a wonderful full body massage today from Kylie. She does such a wonderful job. My back feels so much better since I have been getting these massages. I would highly recommend Kylie. Everyone here is super nice and so caring.

Great priceService not listed
Kelli1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wonderful experience! Cissie went above and beyond providing valuable information. If in the Arlington area be sure to stop for a massage!

BobLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kylie was Awesome, so intuitive and mapped out my problem areas perfectly. Best deep tissue massage!!

Great price
Jules13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My husband and I got a couples massage and absolutely loved it! Everything was so peaceful and professional. We were very comfortable and both had incredible experiences.

Reasonable price

Photos

Customer reviews

4.8 ★★★★★ 176 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sandra Miller3 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Vita cura facial. Cissie is the best!! Repechage products the best!

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · a month ago

Thank you Sandra. We LOVE having you here!

Denise Mericle6 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Book your massage experience now! This place and the people are awesome. I can't wait to go back.

  • Price assessment: Reasonable price
Response from the owner · 5 days ago

Denise, thank you so much! Can't wait to see you on your next visit.

Jayne Brown13 reviewsTotal number of Google reviews Jayne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

No other massage will ever beat Cissy’s! She is amazing and so knowledgeable!!

Response from the owner · a week ago

Jayne, you're such a doll! It's always great seeing you. Have a wonderful day. I look forward to seeing you soon!

Samantha4 reviewsTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best massage I’ve ever had, and I’ve had a lot. Great location, super cute building and vibe.

  • Price assessment: Reasonable price
Response from the owner · a week ago

Samantha! Thank you so much for the kind review. We loved working with you and are looking forward to your next session. Have a Great day.

Thomas Throckmorton5 reviewsTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a great experience

Response from the owner · 2 months ago

Hey Thomas, thanks so much for the great review. We always love seeing you and you wife on the schedule for a couples massage. Have a great week and we'll see you again soon! 😉

JoAnn Gupton7 reviewsTotal number of Google reviews JoAnn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got a wonderful full body massage today from Kylie. She does such a wonderful job. My back feels so much better since I have been getting these massages. I would highly recommend Kylie. Everyone here is super nice and so caring.

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · 4 months ago

JoAnn, thank you so muchbfor the beautiful review. Kylie is indeed Awesome. We are so pleased to have you join the Living Health family. See you in 2 weeks!

Kelli Williamson1 reviewTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful experience! Cissie went above and beyond providing valuable information. If in the Arlington area be sure to stop for a massage!

Response from the owner · a month ago

Kelli, Thanks so much! See ya SOON! 😉

Angela Channell2 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a couples massage today and everything was great!

  • Price assessment: Reasonable price
Response from the owner · a month ago

ANGELA!!! Thanks so much for the great review. Can't wait to see you back in here SOON!

Bob BrownLocal Guide · 26 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kylie was Awesome, so intuitive and mapped out my problem areas perfectly. Best deep tissue massage!!

  • Price assessment: Great price
Response from the owner · a month ago

Thanks, Bob, for the great review. We love our community out here and are pleased to have you be a part of it

Jules Moriarty13 reviewsTotal number of Google reviews Jules has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My husband and I got a couples massage and absolutely loved it! Everything was so peaceful and professional. We were very comfortable and both had incredible experiences.

  • Price assessment: Reasonable price
Response from the owner · 2 months ago

Hey Jules, Thanks so much. We really enjoyed working with you and cant wait to see ya back in here again. Have a great day!

Living Health Day Spa on Google Maps →

Business details