Appliance repair service · Elgin, IL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty86−1.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★144 Google reviews · 22 photos
95%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
54%reviews answered by the owner
$123typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Local Home Appliance 4.9 out of 5 based on 144 reviews, with the owner responding to 54 percent of comments. Customers frequently praise the company for punctuality, honest diagnostics, and reasonable pricing on repairs for washers, dryers, and refrigerators. However, some low-star reviews describe a pattern of communication issues, including unfulfilled promises regarding charges and inaccurate reports submitted to home warranty providers.
Google rating: 4.9 out of 5 from 144 reviews (95% five-star).
Reviews on this page: 144 Google reviews (135 with written comments, 1 with photos).
Owner responses: the business replied to 54% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Local Home ApplianceAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Local Home Appliance: 94/100 on this factor. Category median: 90.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Local Home Appliance: 90/100 on this factor. Category median: 87.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Local Home Appliance: 86/100 on this factor. Category median: 96.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Local Home Appliance: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Local Home Appliance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Local Home Appliance: 38/100 on this factor. Category median: 99.D
38
Bar = this company · dark tick = category median.
Star ratings
144 Google reviews we collected
4.9of 5
5 stars13795%
4 stars21%
3 stars00%
2 stars11%
1 star43%
Praise vs complaints
Phrases our text analysis found in 135 written reviews
98%praise
Praise32198%
Complaints82%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price556%
Reasonable333%
Overpriced00%
Not sure111%
$123-55% vs typical appliance repair
Middle half of what 9 customers paid ($74–$176) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7723%
Staff & attitude7623%
Price & value5316%
Honesty & trust4213%
Quality & results3511%
Would recommend3410%
Communication124%
What customers talk about
We read 135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matt came on time and checked the washing machine carefully.”
“Local Home Appliance is trustworthy and professional.”
“Their diagnostic charge was unexpectedly reasonable, and Matt convinced me that my old Kenmore was absolutely worth repairing.”
“) they called the HWA who decided to replace the dishwasher since the cost was higher than the unit to replace parts (again not just the heating element).”
“Excellent, honest repair service that I recommend without reservation.”
“…me the HWA when you haven't done your end to begin with, that's very shady.…”
“He’s pleasant, professional, and does excellent work.”
“And he told my home warranty that I had damaged the gas lines, when he was the only one who had serviced my range.”
“I would recommend Matt and his company to anybody requiring household appliance repair.”
“Clearly described the alternating functioning of dishwasher sprayer arms that explains why I thought one wasn’t working.”
People customers mention
Matt33 reviews
Jeremy8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Local Home Appliance for 8 kinds of job. Pick one to see what they paid and said.
Larry3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Do yourself a favor, and when you need appliance repair at home, call MATT. You won’t do better with any other service.
Paid $100–150Reasonable price
John6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Local Home Appliance has completed multiple repairs at our home. Most recently Jeremy fixed the clothes dryer with an install of a new heating element and also fixed our LG microwave with a new magnetron, capacitor, and diode. Before that they repaired the LG refrigerator, a brand few shops will even look at.…
Paid $150–200Great price
jeanne11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Matt of Local Home Appliance has been servicing our appliances as needed for many years, and his father before him helped us as well. I trust Matt implicitly. For our most recent service call, he provided a prompt response to my phone call, fitted us into his schedule quickly, and got right to the heart of the…
Paid $50–100Reasonable price
Betsy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I was very impressed by how thorough and helpful they were, that they were able to come same day. I’m also very thankful for their low price! I absolutely will be recommending them to everyone!
Paid $50–100Great price
John1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
WE HAVE USED LOCAL HOME APPLIANCE FOR OVER 2 DECADES AND THEY ALWAYS CORRECT ANY ISSUES WE HAVE PROFESSIONALLY AND GREAT PRICE.
Paid $150–200Great price
Paul3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Came within hours of my call. Quickly determined that I had in fact managed to fix the problem before he arrived. Clearly described the alternating functioning of dishwasher sprayer arms that explains why I thought one wasn’t working. Whacked a bunch off his usual minimum price for a visit needed only because of my…
Matt came on time and checked the washing machine carefully. He gave me an honest opinion. Local Home Appliance is trustworthy and professional. I would like to ask you again when there is a home appliance repair. I highly recommend it. Thank you very much
Response from the owner · 4 days ago
Thank you for the work and the review! It was a pleasure meeting you!
Larry williams3 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Excellent, honest repair service that I recommend without reservation. This is a family business that has been around for more than thirty years. They really know what they're doing, and they're totally honest.
I wanted to find out if my 20-year-old washing machine was worth repairing, and called Local Home Appliance for a quote. Their diagnostic charge was unexpectedly reasonable, and Matt convinced me that my old Kenmore was absolutely worth repairing. I made an appointment and Matt came out the next day. I was ready to buy a new machine for close to $1,000 but Matt fixed mine in ten minutes with a $50 part -- that he actually had on his truck! He convinced me that these vintage machines were likely to last a lot longer than the ones available today. The machine is working beautifully now, just as it always did. I am forever grateful to Matt and will never call anyone else for appliance repair.
Response from the owner · a week ago
Thank you very much! I truly appreciate every job we receive!
John Bosman6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Local Home Appliance has completed multiple repairs at our home. Most recently Jeremy fixed the clothes dryer with an install of a new heating element and also fixed our LG microwave with a new magnetron, capacitor, and diode. Before that they repaired the LG refrigerator, a brand few shops will even look at. Their prices are always reasonable and they ALWAYS on time for the time slot they tell you. And, it’s typically a one hour time frame, not the 3 hours many places have.
Matt, the owner is always prompt in returning calls and keeping you informed about ordered parts delivery.
Great service, on time, great price, great people.
Highly recommended.
Price assessment: Great price
Price: $150–200
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Thank you for the review! We do all we can to provide service we would desire ourselves.
Tom1 reviewiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Matt of Local Home Appliance has been servicing our appliances as needed for many years, and his father before him helped us as well. I trust Matt implicitly. For our most recent service call, he provided a prompt response to my phone call, fitted us into his schedule quickly, and got right to the heart of the problem as he looked at our appliances. He’s pleasant, professional, and does excellent work. We’ve been extremely satisfied with his work each time he’s answered our call for help. It’s always a pleasure to see him despite the reason for our call.
Price assessment: Reasonable price
Price: $50–100
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Thanks Jean! It has been a joy knowing your family for so many years. If you have any questions, you know where to reach us.
Betsy Knee1 reviewiTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
I was very impressed by how thorough and helpful they were, that they were able to come same day. I’m also very thankful for their low price! I absolutely will be recommending them to everyone!
Price assessment: Great price
Price: $50–100
Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
Thank you for your trust and your business!
John1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
