Analyzing 6,670,6676.7M ReviewsFor 18,69018.7K Experts

Experts Reviews · Company report
Local Home Appliance logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty86−1.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Local Home Appliance

Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 144 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Local Home Appliance is better than 94% of appliance repair.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Local Home Appliance is better than 90% of appliance repair.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Local Home Appliance is better than 86% of appliance repair.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Local Home Appliance is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Local Home Appliance is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Local Home Appliance is better than 38% of appliance repair.D
38

Reviews for your job

Customers hired Local Home Appliance for 8 kinds of job.

Local Home Appliance for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 44

All 6 Google reviews tagged “Refrigerator/freezer repair”

Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Local Home Appliance has been our provider for many years. The tech is always on time and professional. Work quality is excellent. They never do or recommend anything unnecessary, and always provide all information to help make decisions. I highly recommend them.

Dishwasher repairDryer repairMicrowave repair+ Responsiveness+ Punctuality+ Quality
jeremy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Trustworthy business. Owner was very responsive, quick to diagnose the issue and resolve it with a very fair and reasonable price. I’d recommend them to anyone.

Refrigerator/freezer repair+ Punctuality+ Quality+ Value
TracyLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service! Quick response and explained everything very well.

Refrigerator/freezer repair
Tol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always honest, courteous, professional, reasonably priced. Matt and his crew have repaired (rescued!) a number of our older appliances over the years, saving us money. Every now and then something breaks that cannot be saved. They always let us know, and don't waste our time and money on unnecessary repairs. I…

Dryer repairMicrowave repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Catherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our SubZero refrigerator door came loose and, despite much effort, we were unable to fix it. Left a message for Local Home Appliance over the weekend and got a return call on Sunday. Service person, Matt, scheduled for the next day! He was here on time and fixed the handle in minutes. He also looked at and…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Shawn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Oven repairRefrigerator/freezer repairStove & cooktop repair+ Responsiveness+ Punctuality+ Professionalism

Price

$123-55% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 33%Overpriced 0%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Washer/dryer repair16$126–$335
Dishwasher repair15$114–$390
Washing machine repair13$126–$371
Refrigerator repair11$253–$427
Dryer repair10$183–$365
Stove & cooktop repair8$126–$429
Oven repair7$139–$427
Refrigerator/freezer repair6$132–$440

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