HVAC CONTRACTORS · PHOENIX, AZ
Local Roots AC and Plumbing LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Local Roots AC and Plumbing LLC

Better than 66% of HVAC contractors · #23 of 67

5.0★213 Google reviewsGoogle star rating as shown on Google Maps.
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Local Roots AC and Plumbing LLC for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$880
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “A/C system repair” · showing 20

★★★★★ Rosanne · 2 months ago

My air conditioner was leaking (and I just had it serviced 4 months prior by a different company) and I desperately needed someone to come out ASAP to fix the problem. The last company tried to get me to buy a new a/c unit and I believe they didn’t do as good of a job as they should have which may led to the leak.…

Paid $600–800Reasonable priceA/C system repair
★★★★★ Logan · 2 months ago

Our technician, Ideal, was very helpful and kind! I would definitely recommend this business!

HVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Logan · 2 months ago

Imagine this, it's 5 PM on a Monday night the first week back to school for you kids, you get a phone call from your wife telling you there's a leak coming from the driveway water valve and it's running under the concrete slab of the driveway. We regularly service our air conditioning system with Local Roots, so I…

Paid $1,800–2,000Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Brooke · 2 months ago

After years on a maintenance plan with desert diamond, I was tired of the upsell and increased prices, so I decided to look for another company to service our home HVAC. I’m so glad to have found Local Roots. Josh was incredibly kind, honest, and easy to work with. I feel like our family was taken care of - not…

Reasonable priceHVAC system repairA/C system repairRepair HVAC
★★★★★ Tiffany · 3 months ago

I've called Local Roots many times for services and they are always willing to help quickly and efficiently! I always ask for Ideal as my tech! He rules! You can tell he takes pride in his work and loves his helping out his clients!

Great priceA/C system repairThermostat repairRepair HVAC
★★★★★ Chad · Edited 3 months ago

John came out on. Sunday nite to diagnose our AC that went out. It was the motor and they had to get a new one the next day, instead of us having to pack up and leave, John and his management were able to pull a motor from their truck to use as a rental while the replacement via our warranty was completed. It saved…

Paid $1,000+Reasonable priceA/C system repairService not listed
★★★★★ andrew · 3 months ago

Josh from Local Roots was our technician and came out on short notice (1 hour) during the hottest week of the year so far. He was extremely thorough in his investigation of our home HVAC system and spent an hour assessing everything to make sure he gave us the correct diagnosis and all possible options for repairing…

Paid $400–600Reasonable priceHVAC system repairA/C system repair
★★★★★ Scott · 4 months ago

Nice and easy. Full system replacement. Jordan & Darren did a great job and were very professional. Eric was thorough and quick in the bid process.

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Terri · 4 months ago

This company is an amazing company. Josh was an amazing technician. He was very thorough and very knowledgeable and letting me know what needs to be done from now on

Paid $400–600Reasonable priceA/C system repair
★★★★★ Christie · 4 months ago

Josh did an excellent job fixing our AC! He was thorough and gave useful information moving forward. We will definitely be calling Local Roots for our AC and plumbing needs in the future.

Paid $200–400Reasonable priceA/C system repair
★★★★★ Jen · 4 months ago

My air conditioner went out on a Saturday afternoon on a 105 degree day. Dave with Local Roots arrived within an hour and fixed the problem in the next hour! He was knowledgeable and clearly cared about the quality of the work. I thought I’d be without A/C for the weekend and I’m astonished and grateful that it was…

Paid $400–500Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ boneheadracer · 5 months ago

Our AC went out and we called in an emergency repair. We received a detailed message from Lex stating when they would be out, a picture and profile of Ideal Nebija, our technician. Ideal was extremely courteous, professional and friendly. He listened to my troubles and said he would take care of me. He went right to…

Paid $1,000+Great priceA/C system repair
★★★★★ Brian · 6 months ago

Have been a customer of Local Roots ( previously Hays) for the past 18 years . I trust their team with all of the mechanical in my house , from tankless water heater to soft water system to all plumbing and AC ( They have now replaced all 3 of our units after keeping the old ones alive for many years). Their office…

Paid $1,000+Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
★★★★★ Joe · 7 months ago

Highly recommend. We sought them out for a second opinion after a competitor gave us a very high quote. The technician, David Holland, quickly diagnosed the issue, solved it on the spot for a very small fee. Saved us thousands! This firm earned our trust and operates with integrity.

HVAC system maintenanceA/C system repair
★★★★★ Evan · 7 months ago

I turned my AC on because it got hot for the first time in a while and no cold air came out so I looked around for a good service that would be able to get me up and running fast without a bunch of games and high pressure tactics. I saw these guys and their great reviews and decided to give them a shot. I was not…

Great priceHVAC system maintenanceA/C system repairRepair HVAC
★★★★★ Michele · 7 months ago

Glad y'all are back! Dave provided honest, friendly, quality and professional service at a fair price. Thank you Local Roots ! I'm forever a VIP customer. Call them today🙂

HVAC system maintenanceA/C system repair
★★★★★ Belinda · 10 months ago

Happy to be reconnected with Mr. Hayes. Was blessed to learn he is back in business, called Local Roots for a second opinion when our coil needed to be replaced. Not only was his company quick to respond, the cost was much less than the first quote. Dave quickly provided the 2nd opinion within one day of my call and…

Reasonable priceHeating system repairA/C system repair
★★★★★ Carrie · 11 months ago

So happy that I found Local Roots! I called for a free second opinion on my AC repairs. Scheduling was easy, and my technician, Ideal, was the best! He explained everything, and talked through some options before completing my repair and installing a new blower motor and fan. I highly recommend!

A/C system repair
★★★★★ Susan · a year ago

Local Roots AC is the best! Dave is absolutely awesome! He fixed problems with my a/c and ducting that I have been trying to resolve for a while! I'm so happy I found them! They are on time, professional, knowledgeable, and friendly. Did my repairs quickly and left things clean and tidy! I HIGHLY recommend them!

Great priceA/C system repairService not listed
★★★★★ gavin · a year ago

Local Roots AC & Plumbing is a solid and dependable company from top to bottom. I’ve done business with the owner for over a decade, and he’s always been straightforward and reliable. If you want honest work and people you can trust, look no further. I would highly recommend to anyone in the residential or…

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance

Show more a/c system repair reviews (2 more) →

vs category

Blue = Local, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02025-Q2: 5.00★ (16 reviews)2025-Q3: 4.87★ (30 reviews)2025-Q4: 4.92★ (36 reviews)2026-Q1: 5.00★ (18 reviews)2026-Q2: 5.00★ (52 reviews)2026-Q3: 5.00★ (51 reviews)2026-Q4: 5.00★ (10 reviews)2025-Q22025-Q42026-Q22026-Q4
This companyIndustrydot size = review count

Price

$573+78% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 51%Reasonable 43%Overpriced 0%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
69
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
47
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
90
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
68
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
4
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
61

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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