How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORELocal Roots AC and Plumbing LLC
Better than 66% of HVAC contractors · #23 of 67
Local Roots AC and Plumbing LLC for HVAC system maintenance
Clear ✕All 50 Google reviews tagged “HVAC system maintenance”
I had lost all faith in HVAC Companies - UNTIL we met Ideal with Local Roots. Ideal is always on time, professional and trustworthy. Thank you for such great service and keeping our air conditioner functioning without fail.
Ideal came and serviced our two units and did a great job. Always friendly, very knowledgeable and keeps our units running smoothly. Thank you for all that you do!
Awesome service, incredible staff!!!!!! Thanks for all the help guys!!!
David came out right away and was amazing. Had our system fixed extremely fast!
I have lived in my current home for 26 years and have owned a few prior, in this time I have never had an HVAC company with such integrity and concern for a customer. Both John & Dave have serviced and done preventive maintenance on my current unit and are straight up guys, they treat you like family. I'm both…
Our technician, Ideal, was very helpful and kind! I would definitely recommend this business!
I contacted Local Roots AC & Plumbing for a second opinion, and I'm very glad I did. John A. was prompt, professional, and incredibly thorough from the moment he arrived. What impressed me most was his honesty. It's one thing to pay for a repair that truly needs to be done, but it's another to know you're working…
Imagine this, it's 5 PM on a Monday night the first week back to school for you kids, you get a phone call from your wife telling you there's a leak coming from the driveway water valve and it's running under the concrete slab of the driveway. We regularly service our air conditioning system with Local Roots, so I…
I am a small business in health care and Dave’s team and service were very prompt to attend to our emergency. Also the staff was very courteous to our staff. They are super good at diagnostics and repair without trying to upsale any product. 5 star review for sure.
Without this company we’d be sol! Boy am I glad to have Local roots. Chris the owner knows this biz better than anyone, and he knows how to hire. Literally every person that has come to my house has been knowledgeable, honest, and a great chat. Darren, and his partner today both deserve 100 dollar bonuses in my…
Ideal was a great help, and very friendly. Got my air conditioning working within half an hour!
Great service and communication. Darren was professional and took his time. He answered any questions I had and did an amazing job!
Nice and easy. Full system replacement. Jordan & Darren did a great job and were very professional. Eric was thorough and quick in the bid process.
Excellent service, fast and courteous!
I came out to maintenance the AC. He was on time, professional, and honest. He explained each step and why he was doing what he was doing and how the system worked. Ideal explained the maintenance program, the options offered & the benefits of doing a maintenance program with no pressure. I highly recommend Local Roots!
We had Josh for A/C maintenance and Mathew for plumbing issues out and were very pleased. We found Local Roots with high recommendations from Next door and did not disappoint. They were on time, professional and kept us informed through every step. They are a small local business and you don’t get the runaround and…
My air conditioner went out on a Saturday afternoon on a 105 degree day. Dave with Local Roots arrived within an hour and fixed the problem in the next hour! He was knowledgeable and clearly cared about the quality of the work. I thought I’d be without A/C for the weekend and I’m astonished and grateful that it was fixed so quickly.
We have a maintenance program with Local Roots to keep our units running efficiently. Today John Areikat was our tech and as always very professional, thorough, and friendly. He explained everything that was done, had photos of all the work that was done and made us feel very secure in the maintenance of our heating and cooling systems
I highly recommend David Holland and Local Roots AC. David is truly one of the best in the business. They went out of their way to help me, completed the work neatly and on schedule, and David’s friendly attitude made the whole experience great. I’m now a loyal customer for life. Thank you — A+ service!
"If you’re looking for a reliable AC/Plumbing company, we can’t recommend Local Roots AC/Plumbing enough. We’ve used them for over a decade (starting with Hays Cooling). Ideal has been our go-to tech for years and just finished our seasonal tune-up today. He is always professional, thorough, and a pleasure to have…
Perfect service for my HVAC System. The Technician named Ideal Nebija, completed a Detailed Inspection and educated me about the specific results and optimal maintenance of my 3 year old , 2 unit system. In addition Mike Davis the plumber provided a full water heater flush and shared information on their…
Have been a customer of Local Roots ( previously Hays) for the past 18 years . I trust their team with all of the mechanical in my house , from tankless water heater to soft water system to all plumbing and AC ( They have now replaced all 3 of our units after keeping the old ones alive for many years). Their office…
Highly recommend. We sought them out for a second opinion after a competitor gave us a very high quote. The technician, David Holland, quickly diagnosed the issue, solved it on the spot for a very small fee. Saved us thousands! This firm earned our trust and operates with integrity.
This company is really great! Never heard of them before, but got some personal recommendations & wanted to try them (since my previous, big name companies were major disappointments). No upselling (which I REALLY appreciated) and wonderful work, in both plumbing (Matthew) and HVAC (Ideal) repairs. Both techs knew…
Ideal and John did a very thorough and professional job with our HVAC system. They truly went above and beyond. I’m very happy and highly recommend this company.
I turned my AC on because it got hot for the first time in a while and no cold air came out so I looked around for a good service that would be able to get me up and running fast without a bunch of games and high pressure tactics. I saw these guys and their great reviews and decided to give them a shot. I was not…
Glad y'all are back! Dave provided honest, friendly, quality and professional service at a fair price. Thank you Local Roots ! I'm forever a VIP customer. Call them today🙂
Matthew at Local Roots AC & Plumbing did a complimentary plumbing check. His customer service, knowledge and full plumbing check inside and outside was impressive. Local Roots AC and Plumbing has an experienced crew and knows the importance of Customer Service.
Local Roots sent a very knowledgeable technician, Ideal Nebija, to perform seasonal maintenance. Ideal did a great job with system checkout and explained in detail the recommended services and their purpose. I am familiar with the owners of the company and trust the work they perform. I will use them in the future.
Another company had come out a few months ago and quoted me to recharge my systems, install surge protectors, replace my caps, and install drain line shut off switches. I had a feeling their prices were high so I gave Local Roots a call. David was professional and courteous. He explained everything he thought was…
Ideal is extremely patient, knowledgable and helpful! You can tell he cares and enjoys his career. Highly recommend Local Roots.
Dave Holland was a rockstar. He fixed our system got the heat going again and then took the time to walk us through setup and Wi-Fi and all of the things to make sure the system worked properly for us and our devices. Appreciate all the work changing filters and making sure we were ready for the cold months Thank…
Living in Arizona, finding a reliable air conditioning and plumbing service is crucial. Local Roots stands out for its exceptional customer support, high-quality service, reasonable rates, and incredibly quick response times compared to any other company I’ve worked with. I truly wish all businesses operated at that level!
Technician Dave Holland came out and did an excellent job! He explained in detail everything he did. Very honest!
Ideal from local roots is my go to guy. He loves people and goes out of his way to make you happy. IDEAL IS THE MAN He not only does his job but he also cares immensely. I will recommend him to anyone that needs a great guy to perform a/c repairs. Love that dude.
Service Tech Ideal has worked for us for approximately the past four years working for two different companies. Each time he has done a service it was exceptional. He always showed up on time, worked quickly and efficiently, took photos of all his repairs, and explained everything. He also answered all the questions…
We were unhappy with the service done by the company (Service Experts) who acquired Hays and felt there was a large drop-off in quality and trustworthiness. A family member recommended Local Roots and we are glad to have made the switch. Our tech, Nolan Crowe, did a thorough job in explaining and completing the…
Thank you Ideal!! Amazing service!!
Dave and Ideal were very friendly, knowledgeable, professional and thorough. We have 7 HVAC units 4 swamp coolers and everything was professionally serviced in one day. Hands down, this is the right company for your HVAC needs. In addition, their plumber Colton was out to flush the water heaters today. Local Roots is truly a one stop shop you can trust.
We have always appreciated Ideal’s work. Knowing that he was working for Call Local Roots is one of the reasons we switched to Chris Hayes new company. Always found Ideal to be expert in the systems, collegial, and extremely helpful.
Great communication and customer service. I highly recommend.
Just had a great experience with Nolan and Local Roots AC and Plumbing. This is a family business with an evident focus on quality and integrity. I had been a committed customer to Hays since we had moved to this neighborhood in 2015. I was upset to learn that their business was sold and have had a number of…
Great Job cleaning, and making sure system was running properly. Ideal was professional and very knowledgeable. Will definitely recommend to family and friends!
We just had Local Roots to our house for a maintenance appointment. Our tech. Ideal, was great. He took his time to clean everything and showed us the before and after pics. Most importantly, he didn’t try to sell us anything we didn’t need. We will be changing our service contract to Local Roots.
One of our units was blowing warm when we woke up on a 100+ degree Sunday morning and figured we were out of luck until at least Monday. We took a shot and reached out to Local Roots, they responded immediately and had someone out within a couple of hours. Our technician, Ideal, was very knowledgeable, he quickly…
Local Roots AC & Plumbing is a solid and dependable company from top to bottom. I’ve done business with the owner for over a decade, and he’s always been straightforward and reliable. If you want honest work and people you can trust, look no further. I would highly recommend to anyone in the residential or commercial markets!
Awesome people with awesome service!
I had an excellent experience from start to finish! Great communication with scheduling and confirmation. Arrived at the expected appointment time. Explained everything with expertise and showed me pics of my air scrubbers in my attic. Cleaned up when done. I find great comfort in knowing I can depend on them for…
Rating only, no written review.
Rating only, no written review.
vs category
Blue = Local, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
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Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
