How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORELocal Roots AC and Plumbing LLC
Better than 66% of HVAC contractors · #23 of 67
Local Roots AC and Plumbing LLC for HVAC system repair
Clear ✕All 29 Google reviews tagged “HVAC system repair” · showing 20
UnderLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★Awesome people. Took late text on Saturday and we're here 8am on Sunday, Nolan was great. Informative, professional.
Amalia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★I had lost all faith in HVAC Companies - UNTIL we met Ideal with Local Roots. Ideal is always on time, professional and trustworthy. Thank you for such great service and keeping our air conditioner functioning without fail.
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★Awesome service, incredible staff!!!!!! Thanks for all the help guys!!!
W2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★David came out right away and was amazing. Had our system fixed extremely fast!
JessinaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★My AC went out at 9pm, and Local Roots was there the next morning to fix it. The technicians - Ideal and Finnegan - were very professional and helpful and repaired my AC swiftly in the peak summer heat of AZ. *Update to my review. I had a second part of my AC go out about 6 weeks after my initial review. The…
Lance11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★I have lived in my current home for 26 years and have owned a few prior, in this time I have never had an HVAC company with such integrity and concern for a customer. Both John & Dave have serviced and done preventive maintenance on my current unit and are straight up guys, they treat you like family. I'm both…
Eric6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★The techs at Local Roots are great to work with. My tech today, Ideal, was so friendly and offered great service along with lots of info and pics to help me resolve my problem. Thanks Ideal!
Logan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Our technician, Ideal, was very helpful and kind! I would definitely recommend this business!
DerekLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★We had an issue with our AC system late (8pm) in the evening. Local Roots not only answered the phone with a real person but was also willing to give a estimated price over the phone. (I knew what the problem was) They also showed up in 35 minutes from the phone call. Nolan showed up and was personable, experienced…
Logan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Imagine this, it's 5 PM on a Monday night the first week back to school for you kids, you get a phone call from your wife telling you there's a leak coming from the driveway water valve and it's running under the concrete slab of the driveway. We regularly service our air conditioning system with Local Roots, so I…
Craig7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Here is review if you’re good with it. We had been longtime customers of Hays, which was acquired by Service Experts. When our upstairs AC stopped working, we called Service Experts. They were able to locate us in their system and, thankfully, schedule a technician for the following morning. After inspecting our…
Sue3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Nebija and Finnegan did a great job of getting my AC functioning again and explaining exactly what was wrong with my system. I felt totally confident that I had called the right company for service. Local Roots was unknown to me until I read other good reviews. The good reviews are well-deserved.
Brooke8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★After years on a maintenance plan with desert diamond, I was tired of the upsell and increased prices, so I decided to look for another company to service our home HVAC. I’m so glad to have found Local Roots. Josh was incredibly kind, honest, and easy to work with. I feel like our family was taken care of - not taken advantage of. Highly recommend!
gretchen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★I signed up for the VIP service and found it to be well worth it. My AC stopped working and they came the same day. Finnegan and Ideal were the technicians and they were honest and took the time to explain what was wrong and what to keep an eye for in the future. They were able to get the AC working right away.
andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Josh from Local Roots was our technician and came out on short notice (1 hour) during the hottest week of the year so far. He was extremely thorough in his investigation of our home HVAC system and spent an hour assessing everything to make sure he gave us the correct diagnosis and all possible options for repairing…
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★I have now used Local Roots twice and both times the service was great. My technician arrived on time and was very professional. Helped diagnose the problem and was able to fix it the same day. Price was fair and everyone I have dealt with at this company is professional and polite. I highly recommend them.
Brandi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Thank goodness you are back in business! 5 stars are not enough for Local Roots. Thank you for sorting out the mess Service Experts left. And as the owner, making a special trip/going the extra mile to verify your technician's findings.
Emma1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Ideal was a great help, and very friendly. Got my air conditioning working within half an hour!
DennisLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★The service was excellent and the Tech “Ideal” was competent and just a super person. It was an emergency service and He really cared and got the job done. They ain’t cheap but they are worth it. DH
Kelly10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Josh Heinold was a consummate professional! He did a great job assessing what needed to be fixed and quickly got our air back on. I’d highly recommend him!
vs category
Blue = Local, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
