HVAC CONTRACTORS · PHOENIX, AZ
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORELocal Roots AC and Plumbing LLC
Better than 66% of HVAC contractors · #23 of 67
5.0★213 Google reviewsGoogle star rating as shown on Google Maps.
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Local Roots AC and Plumbing LLC for heating system installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 4 Google reviews tagged “Heating system installation”
★★★★★ Deborah · 3 months ago
Install went flawlessly. Jorden was on time, courteous and put up with our dogs. Thank you!
Paid $2,000+Great priceHeating system installationInstall ACThermostat installation
★★★★★ Greg · 3 months ago
Jordan and team were fabulous! Will use again when my other unit fails 🤗 !
Paid $2,000+Reasonable priceHeating system installationThermostat installation
★★★★★ Scott · 4 months ago
Nice and easy. Full system replacement. Jordan & Darren did a great job and were very professional. Eric was thorough and quick in the bid process.
Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Brian · 6 months ago
Have been a customer of Local Roots ( previously Hays) for the past 18 years . I trust their team with all of the mechanical in my house , from tankless water heater to soft water system to all plumbing and AC ( They have now replaced all 3 of our units after keeping the old ones alive for many years). Their office…
Paid $1,000+Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
vs category
Blue = Local, grey = HVAC contractors average
Rating over time
Price
$573+78% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Great price 51%Reasonable 43%Overpriced 0%Not sure 6%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
69
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
47
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
90
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
68
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
4
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
61
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0
