How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORELocal Roots AC and Plumbing LLC
Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 213 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and satisfaction; weakest: track record.
Reviews for your job
Customers hired Local Roots AC and Plumbing LLC for 8 kinds of job.
Local Roots AC and Plumbing LLC for a/c system maintenance
Clear ✕All 39 Google reviews tagged “A/C system maintenance”
kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★Dave was awesome. Happy when he visit us for service always pleasure.
W2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★David came out right away and was amazing. Had our system fixed extremely fast!
Don1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★I had a great experience with both AC & Plumbing techs that were sent out (separate appointments, same day). Booking the services was quick and easy with a phone call, and they were able to come out same day. Don arrived first to address my plumbing issue, and quickly & efficiently replaced a leaking hose bib after…
Cort3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Dave at Local Roots is professional, friendly, thorough and we greatly appreciate his service! Highly recommend!
Logan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Our technician, Ideal, was very helpful and kind! I would definitely recommend this business!
DavidLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★I contacted Local Roots AC & Plumbing for a second opinion, and I'm very glad I did. John A. was prompt, professional, and incredibly thorough from the moment he arrived. What impressed me most was his honesty. It's one thing to pay for a repair that truly needs to be done, but it's another to know you're working…
Logan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Imagine this, it's 5 PM on a Monday night the first week back to school for you kids, you get a phone call from your wife telling you there's a leak coming from the driveway water valve and it's running under the concrete slab of the driveway. We regularly service our air conditioning system with Local Roots, so I…
Emma1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Ideal was a great help, and very friendly. Got my air conditioning working within half an hour!
Scott11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★Nice and easy. Full system replacement. Jordan & Darren did a great job and were very professional. Eric was thorough and quick in the bid process.
josie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★We had Josh for A/C maintenance and Mathew for plumbing issues out and were very pleased. We found Local Roots with high recommendations from Next door and did not disappoint. They were on time, professional and kept us informed through every step. They are a small local business and you don’t get the runaround and…
Jen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★My air conditioner went out on a Saturday afternoon on a 105 degree day. Dave with Local Roots arrived within an hour and fixed the problem in the next hour! He was knowledgeable and clearly cared about the quality of the work. I thought I’d be without A/C for the weekend and I’m astonished and grateful that it was fixed so quickly.
Justin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★Nolan was fantastic and very informative. Great service!
Paul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★Ideal Nebija provided an honest evaluation of my malfunctioning thermostat. Explained my options and we mutually agreed upon a course of action. He was very customer oriented in his approach.
VeronicaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★Had Local Roots AC and Plumbing LLC come do maintenance on AC. Ideal was our service tech, was very friendly,knowledgeable, explained everything step by step what and why it was done. Highly recommend!
BrianLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★Have been a customer of Local Roots ( previously Hays) for the past 18 years . I trust their team with all of the mechanical in my house , from tankless water heater to soft water system to all plumbing and AC ( They have now replaced all 3 of our units after keeping the old ones alive for many years). Their office…
Bmac1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★I called Local Roots AC for a second opinion on an AC unit that I was told was out of the manufacturer's warranty on parts and there was a problem with the blower motor. I was a former business and home client with Hay's Heating and Cooling (now Local Roots) for 10+ years so I knew they would be straight forward and…
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★John was absolutely awesome. He explained every procedure he was doing and provided education on the process of HVAC. Highly recommend, performs outstanding service.
RobertLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★Ideal and John did a very thorough and professional job with our HVAC system. They truly went above and beyond. I’m very happy and highly recommend this company.
Megan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★Local roots has been nothing but great in our experience. We had them install a new AC last June and just had our AC Tune Up last week. Noah was amazing, knowledgeable, and wanted to make sure we had everything taken care of. He wasn’t pushing in talking about their VIP packages and handled everything…
KimberlyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★Local roots exceeded my expectations! Professional, courteous, no long window times, prompt, talked me through the whole process. Dave Holland was great! Talked me through and explained everything. He made sure I understood what I needed. Didn’t pressure me. I will definitely be calling Local Root again! Thank you…
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★Ideal came for a service call today and did a great job. He’s the man!
Laura7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★Living in Arizona, finding a reliable air conditioning and plumbing service is crucial. Local Roots stands out for its exceptional customer support, high-quality service, reasonable rates, and incredibly quick response times compared to any other company I’ve worked with. I truly wish all businesses operated at that level!
LauraLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★I am so happy I found Chris and his team again. I was a long time customer of Hays cooling heating and plumbing, and loved them. That service experts company that took over hays last year is horrible, they tried to rip me off on showing me bad parts for a different model water heater and told me it was from mine.…
Tambi13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★Grateful to have peace of mind once again with Local Roots! Ideal was a fantastic technician! He took the time to explain his inspection and didn’t try to sell me anything not needed! In fact he shared I probably paid too much for a part with another company
Heath4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★Ideal from local roots is my go to guy. He loves people and goes out of his way to make you happy. IDEAL IS THE MAN He not only does his job but he also cares immensely. I will recommend him to anyone that needs a great guy to perform a/c repairs. Love that dude.
robertLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★Service Tech Ideal has worked for us for approximately the past four years working for two different companies. Each time he has done a service it was exceptional. He always showed up on time, worked quickly and efficiently, took photos of all his repairs, and explained everything. He also answered all the questions…
Roxey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Thank you Ideal!! Amazing service!!
Glenn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★We have always appreciated Ideal’s work. Knowing that he was working for Call Local Roots is one of the reasons we switched to Chris Hayes new company. Always found Ideal to be expert in the systems, collegial, and extremely helpful.
Warren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★We had some issues with the AC not cooling, Nolan Crowe showed up on time and was super friendly. Explained and Fixed the problem quick.
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Great communication and customer service. I highly recommend.
Dan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★We just had Local Roots to our house for a maintenance appointment. Our tech. Ideal, was great. He took his time to clean everything and showed us the before and after pics. Most importantly, he didn’t try to sell us anything we didn’t need. We will be changing our service contract to Local Roots.
Wendy14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Local Roots is a family owned business who care about their employees and their customers. Today I had my bi-annual service done by Nolan, who was knowledgeable, thorough, and very friendly. I highly recommend using Local Roots! Quality service & people! A company you can trust (based on my experience working with the owners previously).
jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Ideal showed up in such great spirits at the end of a Friday, and I know he was on his way home when he got the call. Local Roots should be honored to have such an outstanding worker. He figured out the problems very quick and was able to resolve. His spirit helped put me in a great mood. Keep it up, great job!!
Marsia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★My installers were very courteous and clean. Local Roots also sent an other tech a few weeks later named Ideal, he is their quality controller. I have never had a company send one before. That was definitely a pleasant surprise. I'm so glad I went with Local Roots. M.Ryan
Alyson3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Just came out and serviced our AC and upgraded our thermostat. Our technician went above and beyond to get our units working great and even helped us get familiar with using upgraded thermostat. Could not be more pleased.
gavinLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Local Roots AC & Plumbing is a solid and dependable company from top to bottom. I’ve done business with the owner for over a decade, and he’s always been straightforward and reliable. If you want honest work and people you can trust, look no further. I would highly recommend to anyone in the residential or commercial markets!
aron8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Awesome people with awesome service!
Craig7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Rating only, no written review.
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 50 | $37–$292 |
| A/C system maintenance | 39 | $54–$441 |
| HVAC system repair | 29 | $192–$955 |
| A/C system repair | 22 | $209–$880 |
| Install AC | 10 | $1.5k–$3.2k |
| Repair HVAC | 8 | $236–$840 |
| Heating system repair | 7 | $228–$1.6k |
| Heating system installation | 4 | $1.4k–$2.8k |
