Experts Reviews · Company report
Local Roots AC and Plumbing LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Local Roots AC and Plumbing LLC

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 213 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and satisfaction; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Local Roots AC and Plumbing LLC is better than 69% of HVAC contractors.B
69
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Local Roots AC and Plumbing LLC is better than 47% of HVAC contractors.C
47
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Local Roots AC and Plumbing LLC is better than —% of HVAC contractors.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Local Roots AC and Plumbing LLC is better than 90% of HVAC contractors.A
90
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Local Roots AC and Plumbing LLC is better than 68% of HVAC contractors.B
68
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Local Roots AC and Plumbing LLC is better than 4% of HVAC contractors.F
4
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Local Roots AC and Plumbing LLC is better than 61% of HVAC contractors.B
61

Reviews for your job

Customers hired Local Roots AC and Plumbing LLC for 8 kinds of job.

Local Roots AC and Plumbing LLC for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Heating system installation”

★★★★★ Deborah · 3 months ago

Install went flawlessly. Jorden was on time, courteous and put up with our dogs. Thank you!

Paid $2,000+Great priceHeating system installationInstall ACThermostat installation
★★★★★ Greg · 3 months ago

Jordan and team were fabulous! Will use again when my other unit fails 🤗 !

Paid $2,000+Reasonable priceHeating system installationThermostat installation
★★★★★ Scott · 4 months ago

Nice and easy. Full system replacement. Jordan & Darren did a great job and were very professional. Eric was thorough and quick in the bid process.

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Brian · 6 months ago

Have been a customer of Local Roots ( previously Hays) for the past 18 years . I trust their team with all of the mechanical in my house , from tankless water heater to soft water system to all plumbing and AC ( They have now replaced all 3 of our units after keeping the old ones alive for many years). Their office…

Paid $1,000+Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair

Price

$573+78% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 43%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance50$37–$292
A/C system maintenance39$54–$441
HVAC system repair29$192–$955
A/C system repair22$209–$880
Install AC10$1.5k–$3.2k
Repair HVAC8$236–$840
Heating system repair7$228–$1.6k
Heating system installation4$1.4k–$2.8k

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