Analyzing 5,323,564 Reviews For 14,136 Experts

Experts Reviews · Company report
Local Roots AC and Plumbing LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Local Roots AC and Plumbing LLC

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 213 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and satisfaction; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Local Roots AC and Plumbing LLC is better than 69% of HVAC contractors.B
69
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Local Roots AC and Plumbing LLC is better than 47% of HVAC contractors.C
47
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Local Roots AC and Plumbing LLC is better than —% of HVAC contractors.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Local Roots AC and Plumbing LLC is better than 90% of HVAC contractors.A
90
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Local Roots AC and Plumbing LLC is better than 68% of HVAC contractors.B
68
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Local Roots AC and Plumbing LLC is better than 4% of HVAC contractors.F
4
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Local Roots AC and Plumbing LLC is better than 61% of HVAC contractors.B
61

Reviews for your job

Customers hired Local Roots AC and Plumbing LLC for 8 kinds of job.

Local Roots AC and Plumbing LLC for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.5k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Install AC”

travis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I can’t say enough good things about Local Roots AC & Plumbing. I originally got to know Chris Hays and his team through my work with BedBrock, where I’ve had the opportunity to work alongside many of their technicians on different properties. After seeing firsthand how they treat their customers and the quality of…

Customer photo from travis's reviewCustomer photo from travis's review
Paid $2,000+Great priceRepair HVACInstall AC
Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This company is top notch. We just had two new trane installs & everyone executed to perfection. We’ve never been so happy with Chris Hayes, Josh the technician, Eric Johnson, Jordan, & Cory. The perfect team. If I could rate them a 10+ I would.

Install AC
Tiffany8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I've called Local Roots many times for services and they are always willing to help quickly and efficiently! I always ask for Ideal as my tech! He rules! You can tell he takes pride in his work and loves his helping out his clients!

Great priceA/C system repairThermostat repairRepair HVAC
Deborah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Install went flawlessly. Jorden was on time, courteous and put up with our dogs. Thank you!

Paid $2,000+Great priceHeating system installationInstall ACThermostat installation
Scott11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Nice and easy. Full system replacement. Jordan & Darren did a great job and were very professional. Eric was thorough and quick in the bid process.

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Darren is super professional and incredibly knowledgeable. He walked me through everything, answered all my questions, and made the entire process easy to understand. Great communication, honest advice, and excellent customer service. Highly recommend him!

Paid $2,000+Great priceHVAC system repairInstall AC
Jill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They did a great job, professional, ontime and easy to work with!

Great priceInstall AC
Laura7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Living in Arizona, finding a reliable air conditioning and plumbing service is crucial. Local Roots stands out for its exceptional customer support, high-quality service, reasonable rates, and incredibly quick response times compared to any other company I’ve worked with. I truly wish all businesses operated at that level!

Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Zach, Jordan and Russell just installed a new AC unit for me. It was a great experience. They were all super professional and diligent. I’d call them again!

Paid $1,000+Reasonable priceInstall AC
gavinLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Local Roots AC & Plumbing is a solid and dependable company from top to bottom. I’ve done business with the owner for over a decade, and he’s always been straightforward and reliable. If you want honest work and people you can trust, look no further. I would highly recommend to anyone in the residential or commercial markets!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance

Price

$573+78% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 43%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance50$37–$292
A/C system maintenance39$54–$441
HVAC system repair29$192–$955
A/C system repair22$209–$880
Install AC10$1.5k–$3.2k
Repair HVAC8$236–$840
Heating system repair7$228–$1.6k
Heating system installation4$1.4k–$2.8k

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