Analyzing 5,614,3675.6M ReviewsFor 15,38815.4K Experts

Experts Reviews · Company report
Local Roots AC and Plumbing LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%69+30.2Reliability 19%47+8.8Value 13%90+11.3Momentum 10%68+6.8Track record 9%4+0.4Accountability 6%61+3.8Experts Score= 61Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Local Roots AC and Plumbing LLC

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 213 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and satisfaction; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Local Roots AC and Plumbing LLC is better than 69% of HVAC contractors.B
69
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Local Roots AC and Plumbing LLC is better than 47% of HVAC contractors.C
47
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Local Roots AC and Plumbing LLC is better than —% of HVAC contractors.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Local Roots AC and Plumbing LLC is better than 90% of HVAC contractors.A
90
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Local Roots AC and Plumbing LLC is better than 68% of HVAC contractors.B
68
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Local Roots AC and Plumbing LLC is better than 4% of HVAC contractors.F
4
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Local Roots AC and Plumbing LLC is better than 61% of HVAC contractors.B
61

Reviews for your job

Customers hired Local Roots AC and Plumbing LLC for 8 kinds of job.

Local Roots AC and Plumbing LLC for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$542
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Toilet repair”

Remedios2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I recently called local roots and plumbing and Jackie answered my call, I don’t speak English well but she spoke Spanish which helped lots, she connected me to an agent quickly and I received help within a reasonable time thanks so much I will be recommending this company to all my family and friends. Gracias Jackie :)

Paid $1–200Reasonable priceToilet repair
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

It was a pleasure to have Don work on my toilet issue. He was truthful and honest because we couldn't see the exact issue but he gave me two quotes to cover all bases. Once I had them I decided to proceed. Unfortunately for me it ended up being the higher quote but it had too be done. Don went to acquired the…

Paid $400–600Reasonable priceToilet repair
josie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had Josh for A/C maintenance and Mathew for plumbing issues out and were very pleased. We found Local Roots with high recommendations from Next door and did not disappoint. They were on time, professional and kept us informed through every step. They are a small local business and you don’t get the runaround and…

Toilet repairHVAC system maintenanceA/C system maintenance

Price

$573+78% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 43%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance50$37–$292
A/C system maintenance39$54–$441
HVAC system repair29$192–$955
A/C system repair22$209–$880
Install AC10$1.5k–$3.2k
Repair HVAC8$236–$840
Heating system repair7$228–$1.6k
Heating system installation4$1.4k–$2.8k

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