Flooring store · Andrews, NC · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%97+29.8Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 17 carpet installersiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★27 Google reviews · 21 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the store for knowledgeable product selection, competitive pricing, and professional installation of hardwood, tile, and carpet. Reviews highlight punctual crews, clear communication during projects, and helpful guidance for clients managing renovations remotely. The business maintains a perfect five-star rating from twenty-seven reviews, with the owner responding to a small portion of feedback, while no recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 27 reviews (96% five-star).
Reviews on this page: 27 Google reviews (24 with written comments).
Owner responses: the business replied to 7% of reviews.
Most recent review: February 25, 2026.
Service: Carpet Installer serving Andrews, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other carpet installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Locust Trading CompanyCarpet Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Locust Trading Company: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Locust Trading Company: 97/100 on this factor. Category median: 90.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Locust Trading Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
5.0of 5
5 stars2696%
4 stars14%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 24 written reviews
96%praise
Praise4796%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1122%
Would recommend1122%
Speed & response918%
Quality & results714%
Communication612%
Price & value36%
Honesty & trust24%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Her expertise with all kinds of flooring was so helpful.”
“I highly recommend Locust Trading Company for any of your flooring needs.”
“The work was done quickly, professionally, and well under budget.”
“They did a great job for my engineered hardwood install.”
“On the phone, we explained to Margo what we were looking for.”
“Once I decided what I wanted, her prices were very competitive, both for the cost and installation.”
“Then Sonny Kosecki did the installation and I can honestly state that we've never had a contractor that did a job that we were as pleased with.”
People customers mention
Margo5 reviews
Kenny4 reviews
Flooring4 reviews
Murphy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Mary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had wanted to replace my flooring for the past three years, but trying to decide what I needed had just stressed me out. My neighbor recommended that I talk to Margo. Her expertise with all kinds of flooring was so helpful. Her patience with my indecisiveness was very much appreciated. Once I decided what I…
FlorenceLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We have a beautiful new rug now, thanks to Locust Trading Company. Margo was great to work with, and her professional installer spent many hard hours, without a break, making sure it was done right. I highly recommend Locust Trading Company for any of your flooring needs. Thank you for making our cabin look more inviting.
Rob4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Margo and her team at Locust Trading Co were amazing! I contacted her about replacing flooring in my Andrews, NC home after water damage, and she went above and beyond—taking on the entire restoration/rebuild scope while keeping me updated from seven hours away. The work was done quickly, professionally, and well…
LindaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Margo and all the crew from Locust flooring are a pleasure to work with. Excellent quality work and products. We had Locust Flooring installed hardwood floors in our Nantahala cabin, and we love them! We also had Locust Flooring tile our Master and Guest bathrooms, and install kitchen backslash. We are completely satisfied and highly recommend!
MikeLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Margo, is fantastic to work with. Her selection is great. Gene put in our hardwood floors. He is king of his craft. Sonny put up the tile he also is king of his craft. I highly recommend Locust Flooring. Our Mt. Home is custom.
MattLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
They did a great job for my engineered hardwood install. I would recommend them to anyone
I had wanted to replace my flooring for the past three years, but trying to decide what I needed had just stressed me out. My neighbor recommended that I talk to Margo. Her expertise with all kinds of flooring was so helpful. Her patience with my indecisiveness was very much appreciated. Once I decided what I wanted, her prices were very competitive, both for the cost and installation. Margo and Kenny were wonderful to deal with. I love my new floors. I can’t recommend them highly enough.
Sum 1 in NCLocal Guide · 26 reviewsiTotal number of Google reviews Sum has written across all businesses on Google Maps, not just this one.
Props to the Locust Trading Company! We found them while in another state. On the phone, we explained to Margo what we were looking for. We made an appointment, then came to Andrews and met.
Margo knew exactly what to show us! She has great taste and is a wealth of information! We learned so much! That day, we picked out our premium vinyl and Margo sent us home with carpet color samples. We thought we knew which color we wanted…but living with the samples in home, it helped us chose the correct color for us (not our original choice Lol)
Since we are new to the area, we asked about references for some contractors in the area. They were able to help us with all our needs! Locust Trading Company isn’t just a flooring company, they do complete remodels!
They were fabulous, quick and efficient! Keevon was so efficient and quick working with premium vinyl and he is a whiz at trim work!
Manny and Kenny installed a fabulous dog yard for our fur babies! They helped with so many more things… too many to list!
We are so blessed to have met the Locust family!
Thank you Kenny and Margo for all of your help and for sharing your very talented family with us!
Florence MaloyLocal Guide · 22 reviewsiTotal number of Google reviews Florence has written across all businesses on Google Maps, not just this one.
We have a beautiful new rug now, thanks to Locust Trading Company. Margo was great to work with, and her professional installer spent many hard hours, without a break, making sure it was done right. I highly recommend Locust Trading Company for any of your flooring needs. Thank you for making our cabin look more inviting.
Rob Benson4 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Margo and her team at Locust Trading Co were amazing! I contacted her about replacing flooring in my Andrews, NC home after water damage, and she went above and beyond—taking on the entire restoration/rebuild scope while keeping me updated from seven hours away. The work was done quickly, professionally, and well under budget. She’s a true professional and I highly recommend her for flooring and more!
Linda MccrearyLocal Guide · 19 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Margo and all the crew from Locust flooring are a pleasure to work with. Excellent quality work and products. We had Locust Flooring installed hardwood floors in our Nantahala cabin, and we love them! We also had Locust Flooring tile our Master and Guest bathrooms, and install kitchen backslash. We are completely satisfied and highly recommend!
Mike MccrearyLocal Guide · 40 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Margo, is fantastic to work with. Her selection is great. Gene put in our hardwood floors. He is king of his craft. Sonny put up the tile he also is king of his craft. I highly recommend Locust Flooring. Our Mt. Home is custom.
MattLocal Guide · 27 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
They were totally amazing. Very punctual from the beginning. And they all really know what they are doing.
Response from the owner · 2 years ago
Kyle thank you so much! We appreciate you choosing locust Trading company to complete your project!
Christian NoriegaLocal Guide · 32 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Extremely happy customer. The professionalism and quality of service is the best with Locust Trading Company. Margo, the owner of the company, is very pleasant and informative to work with. The work crew of Teddy and Jay did a phenomenal job on installing our new carpet. Believe me, it was not an easy task. I definitely look forward to doing business again in the near future. It is important to support small businesses in your area especially when they do an outstanding job from start to finish. Thank you very much.
David Mourick9 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
We have been in the process of rehabilitating our mountain home near Robbinsville for the past five years during which time we have essentially replaced or changed everything except the foundation. It has been an ordeal. Our last project was replacing the flooring. We were expecting to experience the same delays and disappointments as had been happening with every other aspect of reconstruction. Margo and company were the one bright spot in the entire reconstruction endeavor. Her company has a variety of styles to pick from and with her help and knowledge we able get what we were looking for. The installers did a great job as well. Very happy with the entire process.
Response from the owner · 3 years ago
Thank you David and Barbara!
Let us know if you need anything else!
