Experts Reviews · Company report
Long Construction NY LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Long Construction NY LLC

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.9★ from 672 Google reviews

Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Long Construction NY LLC is better than 91% of window replacement services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Long Construction NY LLC is better than 90% of window replacement services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Long Construction NY LLC is better than 90% of window replacement services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Long Construction NY LLC is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Long Construction NY LLC is better than 100% of window replacement services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Long Construction NY LLC is better than 100% of window replacement services.A
100

Reviews for your job

Customers hired Long Construction NY LLC for 8 kinds of job.

Long Construction NY LLC for gutter repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$18,000–20,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Gutter repairs”

Brett10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Thank you, Long Construction! Hands down the best roofing, construction, and roll-off specialist in the greater Rochester area. Don't waste your time with any other company — this is the one! Left this original review years ago. *Update:* I called them back in 2026 and the service, the work — somehow got even…

Great priceRoof damage repairRoof inspectionRoof repair+ Responsiveness+ Punctuality+ Quality
SteveLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a challenging roof replacement at my MIL's home because it was long overdue. From the outset, Jake was able to scope the job to both fit our budget & provide peace of mind. When the project started, Mike & Jose provided continuous updates as I live far away and couldn't be president. In the end we were given…

Paid $30,000–35,000Reasonable priceGutter repairsRoof installation
Tyler10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

Update for the bellow review, I was reached out by the owner which was appreciated and received clarification about the previous employe interaction. The concern was addressed in a professional and reasonable manner. Though I regret it needing a review to get resolved, I am grateful for the effort put forth.…

Gutter repairsService not listed
Gary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Highly recommend Long Construction! They replaced my roof, gutters and added insulation in my attic. Everything was done quickly and professionally. The salesman Brian and Project Manager Brandon were both incredibly helpful and made sure I did not have any issues or questions

Paid $18,000–20,000Great priceGutter repairsGutter installationAttic venting
Aphelandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very good service, and great to talk.

Great priceGutter repairs
StevenLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

A hail storm hit our neighborhood in the summer of 2024. Our house was significantly damaged. The day after the storm I spoke with Donnie at Long Construction. He was working another job in the neighborhood and stopped to answer my questions. I told him that I was a novice when it came to dealing with home…

Gutter repairsRoof repair for storm & wind damageGutter installation
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sandy and I had the pleasure of having Long Construction repair our house after the hail storm that blew through Farmington. Firstly ,John Oliver was very instrumental in having all of our house siding replaced ( even though only 3 sides were damaged ). ( Who does that ? ) I reached out to John a few times to…

Gutter repairsRoof repair for storm & wind damageService not listed
AndreaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Worked with this company on a new roof for the rest of my house this weekend and again from sales Keven to project manager Brandon to crew beyond amazing and professional id gi e them another 5 stars if i could! Consistent and fantastic as always! Worked with long construction 2 y3ars ago and below is the original 5…

Customer photo from Andrea's review
Reasonable priceRoof installation+ Responsiveness+ Punctuality+ Quality
JonnaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We discovered a problem with our siding and a gutter that was leaking into an interior wall. We called Long Construction and within a day Phil Pompili, a project consultant from Long Construction, came to our house and viewed the damage. Later that evening we received the estimate from Phil and agreed to have the…

Paid $2,000–4,000Great priceGutter repairs
ScottLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Long Construction did a fantastic job on my roof, completed in one day! I worked with Dakota for the initial estimate, and he also checked in on the day of the install which I appreciated. Donny was the on-site supervisor and was awesome - communicated with me thoroughly and ensured I was happy with the end result.…

Gutter repairsRoof installation+ Responsiveness+ Quality+ Professionalism
Claire6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dave, our project manager, is excellent and a pleasure to work with. Recommend the team at Long Construction without hesitation.

Gutter installationGutter repairsRoof installation+ Professionalism
Rodman12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent experience with a roof replacement on October 2nd. Every detail from the initial estimate meeting with Dakota to the follow up from Donnie after the roof was completed was timely, professional and straightforward. Long Construction is a company that genuinely cares about providing superior work and…

Gutter repairsRoof repair+ Responsiveness+ Punctuality+ Quality
Cassarino8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This company has been very professional. They are honest and dependable. Thank you for the great service.

Gutter repairs+ Punctuality+ Professionalism+ Value
Timothy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very prompt and professional . No job is too small!!

Gutter repairsRoof installation+ Responsiveness+ Punctuality+ Quality
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

From start to finish my experience with Long Construction has been amazing. From start to finish they handled everything with my project. Kept me in the loop on any potential changes to the work at hand and my roof now looks amazing. I would recommend to anyone who values a company that truly cares for its customers

Attic ventingAttic venting installationGeneral construction+ Responsiveness+ Punctuality+ Quality
Gautam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Long Construction did our roof replacement and gutter installation. They are professional and we are very satisfied with their service. We are happy with their pricing, attention to detail and quality of work.

Gutter repairsRoof installation+ Responsiveness+ Punctuality+ Quality
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very responsive to updates on delivery and installation. Showed up on install dates and were done quickly. Very professional and positive attitude

Gutter repairsInstallation+ Responsiveness+ Punctuality+ Quality
StephenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Long provided a comparably excellent product at a substantial cost saving. Installation was extremely quick and well done. I highly recommend them and would surely use them again Steve

Gutter repairsRoof inspectionRoof repair+ Responsiveness+ Punctuality+ Quality
M.9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

The installation of larger gutters went very well and they look great and should help a lot. They color-matched my existing gutters almost flawlessly. When I spotted a previously unknown issue with my fascia prior to gutter installation they were quick to come up with a fix.

Gutter repairs+ Responsiveness+ Quality+ Professionalism
Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Mike Long & his team have an awesome work ethic, very detailed, professional, communicative, respectful to his Customers. Also respectful to my property. Cleans up better than I would. I TRULEY recommend Mike Long Construction to your next home investment repair job. A+Workmanship..Amen

Attic ventingGutter installationGutter repairs+ Responsiveness+ Punctuality+ Quality
Davida year ago★★★★★

Rating only, no written review.

Reasonable priceGutter repairs
Kaitlyn4 years ago★★★★★

Rating only, no written review.

Attic ventingAttic venting installationGutter repairs+ Responsiveness+ Punctuality+ Quality
Jared4 years ago★★★★★

Rating only, no written review.

Gutter installationGutter repairs+ Quality+ Professionalism
Paula1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Attic ventingGutter installationGutter repairs

Price

$15k-2% vs typical window replacement services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 65%Overpriced 1%Not sure 3%

Jobs customers hired them for

Compare with