Experts Reviews · Company report
Long Construction NY LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Long Construction NY LLC

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.9★ from 672 Google reviews

Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Long Construction NY LLC is better than 91% of window replacement services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Long Construction NY LLC is better than 90% of window replacement services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Long Construction NY LLC is better than 90% of window replacement services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Long Construction NY LLC is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Long Construction NY LLC is better than 100% of window replacement services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Long Construction NY LLC is better than 100% of window replacement services.A
100

Reviews for your job

Customers hired Long Construction NY LLC for 8 kinds of job.

Long Construction NY LLC for skylight installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$20,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Skylight installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Skylight installation”

terryLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

I recently hired Long Construction for a full roof replacement, and the entire experience from start to finish was outstanding. ​Brandon Prince, the project manager, was on-site all day overseeing the work and made a huge difference in the process. His communication was constant, clear, and proactive—he kept me…

Reasonable priceGutter installationSkylight installationRoof installation
Adam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

These folks are great to work with. I chose them because they gaurantee their work for 25years, more than double a typical roofing co. To me that’s saying something. Jake and Tom helped me land on a more complex solution than your typical re roof. They spent the time to really consider my house/attic. Brandon was my…

Skylight repairAttic ventingRoof repair
Bruce6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Called for an estimate.. Brian came out , checked everything out inside and out. He was very knowledgeable , professional and personable . Got back to us quickly with any questions etc. Had the estimate next day. Felt good with that expertise so Had a roof replaced (Two old roofs removed) and 4 Skylights replaced .…

Paid $20,000+Reasonable priceSkylight installationRoof installation
Dennis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Highly recommend Long Construction. Communications were excellent all through the process. Salesman, Dakota, clearly explained the options and quickly provided a quote. Project Manager, Brandon, kept us informed throughout the job and seemed truly interested that everything was done correctly. He was a pleasure…

Paid $20,000+Great priceSkylight installationRoof installation
Doug2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Would recommend Long Construction. Brandon was job foreman and did a super job of communicating with us. Crew did not smoke or play music or swear at any time. Clean up was good and landscaping was intact. Roof and skylights look great.

Paid $20,000+Reasonable priceSkylight installationRoof installation
jump9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Long Construction is great company. Full tear off done and completed in very little time. 2 years later a tree fell on the roof, and we brought them back out. 1 day to fix and John Oliver handled all the insurance arrangements for us. Great work and Great quality.

Roof repair for storm & wind damageRoof inspectionRoof repair
Alina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great service and product provided by Long Construction. The inspection of the old roof was detailed with pictures and pointed out the issues with the roof. Customer service provided by David and other employees was excellent. The company went above and beyond by putting tarp on the old roof, which gave us piece of…

Gutter installationRoof installationSkylight installation+ Responsiveness+ Punctuality+ Quality
Keri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prior to selecting Long Construction, we had several roofing companies come out and give us quotes. Long was the most thorough, communicated the best (always got back to us right away!), and their prices were right in line with everyone else. We had a new roof put on, one skylight replaced, one skylight removed, and…

Gutter installationRoof installationSkylight installation+ Responsiveness+ Punctuality+ Quality
Peter5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We did a large project . Long Construction called me before the expected start date to ask if they could start early. The estimate for the duration of the project was spot on. There were a few details that neede to be attended to after the project was 95% completed because of supply chain issues. This was compelted…

Gutter installationRoof installationSkylight installation
RobertLocal Guide · 168 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had our roof, skylight, and gutters replaced by Long Construction. Long Construction made the whole process easy, the work done was excellent, and the owners follow up in person. They cleaned up the work areas afterwards so well, you couldn't tell they were here. Communication was quick and professional.…

Gutter installationRoof installationSkylight installation+ Responsiveness+ Punctuality+ Quality
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We just completed a many faceted project with Long Construction (including structural repair from a fallen tree, new roof, skylights, and siding). From the thorough assessment and estimate from Phil, to the strong guidance through the insurance claim process and all details of materials and methods with John, to…

Roof damage repairRoof installationSkylight installation+ Responsiveness+ Punctuality+ Quality
Beverly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very happy with the work done by Long Construction - a tear off with new shingles, replacement of sky lights, new gutters and downspouts, and a small job for work done under a kitchen bump out. Everyone was easy to work with and communications very good - starting with Mike Whaley, our project consultant who…

Gutter installationRoof installationSkylight installation+ Responsiveness+ Punctuality+ Quality
Debbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My roofing experience with Long Construction for new roof, gutters, and replacement sky lights.... Very honest, and helpful, company. I originally requested a quote in 2019, and it was provided, with the comment that I didn't need a roof for several more years. So fast forward to 2023, and though not needed, decided…

Gutter installationRoof installationSkylight installation
Jean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a wonderful experience working with Long Construction this fall, and plan to use them again for a deck project in the near future! Everyone we dealt at Long with was professional and courteous. They take great pride in their work and care deeply about customer satisfaction. The communication throughout the…

Roof installationSkylight installationService not listed+ Responsiveness+ Punctuality+ Quality
William6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent job , over and above my expectations. Cleaned up every day , very well organized team. We couldn’t be happier. Thank you Long construction.

Gutter installationRoof inspectionSkylight installation+ Responsiveness+ Punctuality+ Quality
Julianne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I was so happy with all the guys who worked on my house. They were polite, kind, and very respectful of the things that needed to be protected during construction. I could also tell they took pride in the work they were doing and made sure everything was perfect. It’s so nice to be able to trust a company from start…

Gutter installationRoof installationSkylight installation+ Responsiveness+ Punctuality+ Quality
MichelleLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were amazing from start to finish with their professionalism and their knowledge of repairs!!! Their LOW prices and their follow up!! I was THOROUGHLY impressed with the speed in which they completed the project ....cleanup and Communication ....their on time arrival!! The list goes on they were absolutely…

InstallationSkylight installationSkylight repair+ Responsiveness+ Punctuality+ Quality
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

From start to finish my experience with Long Construction has been amazing. From start to finish they handled everything with my project. Kept me in the loop on any potential changes to the work at hand and my roof now looks amazing. I would recommend to anyone who values a company that truly cares for its customers

Attic ventingAttic venting installationGeneral construction+ Responsiveness+ Punctuality+ Quality
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dave Chontosh kept us informed on various ways to repair a leaking skylight and suggested ways to prevent ice damming. Long constructions prices are competitive and the quality of their work great. Everyone from Long construction was professional and easy to talk with. They showed up on time and cleaned up any debris. Steven Robinson 3/31/2022

Roof repairSkylight installation+ Responsiveness+ Quality+ Professionalism
Chuck3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've used Long Construction for two roofing jobs now, Tom, Mike, and the crew do great work and go above and beyond to take care of any issues. Whether its going out of their way to seal up a hole in the attic or taking an extra step to ensure something wont leak in the future. On top of that everyone at the company…

Attic ventingGeneral constructionGutter installation+ Responsiveness+ Punctuality+ Quality
Matthew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Would not even hesitate to use this company again and not even bother calling anyone else for estimates. 3 other companies tried to sell me all kinds of materials to make money while Dustin came out and explained everything, keeping it simple, while only telling me what I needed to get to make the project happen.…

Gutter installationSkylight installation+ Responsiveness+ Punctuality+ Quality
Gerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We were very pleased with the job that Long Construction did. They were very knowledgeable, friendly and professional. We couldn't have asked for a better job!

Skylight installation+ Responsiveness+ Punctuality+ Quality
Paula1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Attic ventingGutter installationGutter repairs

Price

$15k-2% vs typical window replacement services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 65%Overpriced 1%Not sure 3%

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