Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Los Angeles Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%42+3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Los Angeles Carpet Cleaning

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 4.9★ from 569 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Los Angeles Carpet Cleaning is better than 89% of grout cleaning.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Los Angeles Carpet Cleaning is better than 81% of grout cleaning.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Los Angeles Carpet Cleaning is better than 100% of grout cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Los Angeles Carpet Cleaning is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Los Angeles Carpet Cleaning is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Los Angeles Carpet Cleaning is better than 42% of grout cleaning.C
42

Reviews for your job

Customers hired Los Angeles Carpet Cleaning for 6 kinds of job.

Los Angeles Carpet Cleaning for mattress cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$50–100
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Mattress cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5

All 8 Google reviews tagged “Mattress cleaning”

Zakhro10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I booked CleanBusters for mattress cleaning and Dale did an AMAZING job. I honestly didn’t realize how much dust and buildup was trapped inside my mattress until I saw the extraction process. Dale was professional, on time, and explained everything before starting. He vacuumed the mattress first, then treated the…

Paid $50–100Great priceMattress cleaning
KamilleLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Courteous, professional, and timely staff. Excellent results at a reasonable price.

Upholstery cleaningMattress cleaning+ Quality+ Professionalism
Bryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Richard and Los Angeles carpet cleaning was wonderful. We’ve used them Twice now and would highly recommend. They’re professional and quick to communicate. Richard even took time to explain how to care for upholstery in the even that we had another spill.

Mattress cleaning+ Responsiveness+ Punctuality+ Quality
Priscilla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called to get a quote for matress cleaning i thought it was great value and the rep was able to book the cleaning within an hour. Lucas communicated his eta via text and it only took about an hour to clean my king mattress. Great customer service and loved how the rep called to make sure everything went well after…

Mattress cleaning+ Responsiveness+ Quality+ Professionalism
Jana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

BEST uppolstery CLEANING COMPANY out there!!! I kee recommending to all my clients, they are very friendly, professional and do the best job ever. Richard made my couch and bedframe look like brand new(everything is white in my house) Thank you guys!!!

General carpet cleaningUpholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
Cindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Darius with LACC came out with less than a day’s notice and did an excellent job thoroughly cleaning a fabric and leather couch and matching chair. Because of a urine accident on the couch, it smelled awful and started smelling up the whole room. He did a great job on both the fabric and leather and couldn’t have…

Upholstery cleaningLeather cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
Nicolee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Darius was honestly the best in every way. Thank you.

Upholstery cleaningMattress cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Olivia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience start to finish! Very professional over the phone and they were able to fit me in the next day. Richard and Ignacio came on time, were super friendly and professional and made it an overall quick, pleasant experience. Rug and mattress look and smell great!

Area rug cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality

Price

$277+2% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 56%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning125$196–$415
Carpet steam cleaning113$170–$347
General carpet cleaning57$196–$409
Pet stain & odor removal53—
Area rug cleaning37$164–$398
Mattress cleaning8—

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