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Los Rios Pet Grooming

Pet groomer · Garland, TX · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%63+15.3Value 14%85+12Replies to reviews 7%9+0.6Craft & service penalty99−0.1Momentum penalty48−5.2Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#118 of 151 pet servicesPosition by Experts Score among all companies we track in this category. · better than 22%
4.8 ★★★★★ 154 Google reviews · 22 photos
91%five-star reviews
4.36★last 12 monthsAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Los Rios Pet Grooming at a glance

Los Rios Pet Grooming holds a 4.8-star rating from 154 Google reviews, with customers frequently citing fair pricing, quick service, and friendly staff as key positives. Many patrons report satisfaction with the quality of baths, haircuts, and nail trims, noting that pets often leave looking clean and well-groomed. However, lower-rated excerpts describe recurring issues with the business failing to follow specific grooming instructions and instances of pets returning with injuries or irritation, such as bleeding or limping.

  • Google rating: 4.8 out of 5 from 154 reviews (91% five-star).
  • Reviews on this page: 154 Google reviews (115 with written comments, 35 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 15, 2026.
  • Service: Pet Service serving Garland, Texas.

Data from Google, last updated November 8, 2026.

Score profile vs other pet services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction70Reliability63Craft & service99Value85Momentum48Replies to reviews9Satisfaction: 70 (median 80)Reliability: 63 (median 72)Craft & service: 99 (median 94)Value: 85 (median 95)Momentum: 48 (median 100)Replies to reviews: 9 (median 47)
Los Rios Pet GroomingPet Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Los Rios Pet Grooming: 70/100 on this factor. Category median: 80.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Los Rios Pet Grooming: 63/100 on this factor. Category median: 72.B
63
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Los Rios Pet Grooming: 99/100 on this factor. Category median: 94.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Los Rios Pet Grooming: 85/100 on this factor. Category median: 95.A
85
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Los Rios Pet Grooming: 48/100 on this factor. Category median: 100.C
48
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Los Rios Pet Grooming: 9/100 on this factor. Category median: 47.F
9

Bar = this company · dark tick = category median.

Star ratings

154 Google reviews we collected

  • 5 stars14091%
  • 4 stars64%
  • 3 stars00%
  • 2 stars21%
  • 1 star64%

Praise vs complaints

Phrases our text analysis found in 115 written reviews

  • Praise15197%
  • Complaints43%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price873%
  • Reasonable19%
  • Overpriced218%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results5334%
  • Staff & attitude3523%
  • Price & value3321%
  • Would recommend1711%
  • Speed & response128%
  • Communication32%
  • Honesty & trust21%

What customers talk about

We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They do an excellent job every time and our dog always comes back looking and smelling great.”
  • “Their prices are great, service is fast, friendly, and excellent!”
  • “Their prices are very fair, and the staff is always so friendly and welcoming.”
    “After 10 minutes of telling them it’s not normal they gave me a refund for just the nail portion of the grooming fee…”
  • “They always do such a great job with my miniature schnauzer that I recommend them to everyone.”
  • “Oh and the best part other than the wonderful smell was they actually fit us in same day and stayed late.”
  • “They clearly explained the best process to ensure my pet got the best results.”
  • “One thing that I really like is how they have sample faux fur of cutting length up front to feel and touch.”

People customers mention

  • Plano 3 reviews
  • Pyrenees 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Los Rios Pet Grooming for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

AmyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We took our Bernedoodle here for her first grooming and she had a lot of mats. They did a fantastic job. They were great with her! We'll definitely be back!

Great priceDog full service grooming
JessicaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Los Rios Pet Grooming did such a good job on our pups first haircuts!! Their prices are great, service is fast, friendly, and excellent! Highly recommend.

Customer photo from Jessica's reviewCustomer photo from Jessica's review
Great priceDog grooming
JonathanLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Los Rios Pet Grooming provides outstanding grooming services with professionalism, kindness, and excellent attention to detail. The groomers are friendly, experienced, and genuinely care about every pet, making sure they feel comfortable throughout the grooming process. Whether it's a bath, haircut, nail trim, or…

OverpricedDog groomingDog bathing and blow dryDog teeth brushing
Carlos9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I think this is one of the best places in Plano. The staff was very courteous and professional. They clearly explained the best process to ensure my pet got the best results. My pet looked radiant with that classic Cocker Spaniel style. They met my expectations. I highly recommend it.

Reasonable priceDog full service groomingDog grooming and styling
JenniferLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They do a great job at a great price! It also feels good to support our local businesses!

Dog full service grooming
eliotLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have been going here for years. It's absolutely wonderful. Both of our dogs love it, they get so excited once we pull in parking lot. It's family from the moment you bring your Fur Babies in until you pick them up. We love it

Great priceDog groomingDog bathing and blow dryDog full service grooming

Photos

Customer reviews

4.8 ★★★★★ 154 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Filter by topic — each topic is highlighted in the reviews in the same color
Amy RLocal Guide · 14 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We took our Bernedoodle here for her first grooming and she had a lot of mats. They did a fantastic job. They were great with her! We'll definitely be back!

  • Price assessment: Great price
  • Services: Dog full service grooming
Jenifer Otero6 reviewsTotal number of Google reviews Jenifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

🥹❤️

Gerzon Jimenez4 reviewsTotal number of Google reviews Gerzon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exelente Servicio

  • Price assessment: Great price
  • Services: Dog grooming
Jessica HelmsLocal Guide · 23 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Los Rios Pet Grooming did such a good job on our pups first haircuts!! Their prices are great, service is fast, friendly, and excellent! Highly recommend.

  • Price assessment: Great price
  • Services: Dog grooming
CaoLocal Guide · 763 reviewsTotal number of Google reviews Cao has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service. Very professional people.

  • Price assessment: Great price
  • Services: Dog grooming
Prince6 reviewsTotal number of Google reviews Prince has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dog was bleeding after going here. They didn’t take any accountability

Jonathan VillalobosLocal Guide · 21 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Los Rios Pet Grooming provides outstanding grooming services with professionalism, kindness, and excellent attention to detail. The groomers are friendly, experienced, and genuinely care about every pet, making sure they feel comfortable throughout the grooming process. Whether it's a bath, haircut, nail trim, or full grooming session, every pet leaves looking clean, healthy, and beautifully groomed. The welcoming atmosphere, fair pricing, and exceptional customer service make every visit a positive experience. A trusted pet grooming salon that's dedicated to keeping your furry companions looking and feeling their best.

  • Price assessment: Overpriced
  • Services: Dog grooming, Dog bathing and blow dry, Dog teeth brushing
Carlos Fabricio Vera9 reviewsTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I think this is one of the best places in Plano. The staff was very courteous and professional. They clearly explained the best process to ensure my pet got the best results. My pet looked radiant with that classic Cocker Spaniel style. They met my expectations. I highly recommend it.

  • Price assessment: Reasonable price
  • Services: Dog full service grooming, Dog grooming and styling
Jennifer La TorreLocal Guide · 34 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They do a great job at a great price! It also feels good to support our local businesses!

  • Services: Dog full service grooming
Laura MacFarlane2 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This family does an awesome job!

  • Price assessment: Great price
  • Services: Dog grooming

Los Rios Pet Grooming on Google Maps →

Business details